MB-200 Mark

Question 1

You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team.
Members of the sales team cannot access the app.
You need to ensure that sales team members can access the app.
Where should you configure app permissions?

A. Dynamics administration center
B. Manage Roles
C. Dynamics 365 home
D. Security Roles

Answer 1

Correct Answer: B

Question 2

You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as
required when the Created On date field does not equal the Modified On date field.
You activate the business rule. The form does not mark the specified fields as required when the condition is met.
You need to determine the cause of the issue.
What is the cause?

A. the Created On and Modified On date fields are not included on the form.
B. the Created On and Modified On date fields are in a hidden tab on the form.
C. Created On and Modified On are system fields and cannot be used in business rules.
D. the fields to be required are set to Optional at the field property level.

Answer 2

Correct Answer: A

Question 3

You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app.
When a user views the Buildings form, a field for Location is missing. You create the field, but the user cannot see it.
You need to make the Location field visible to the user.
What should you do?

A. Add the Location field to the Buildings view.
B. Publish customizations.
C. Change privileges to the user’s security role.
D. Create a new Buildings form.

Answer 3

Correct Answer: B

Question 4

You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Change Elisabeth’s username in the user record from Dynamics 365.
Does the solution meet the goal?

A. Yes
B. No

Answer 4

Correct Answer: A

Question 5

You are a Dynamics 365 for Customer Service system administrator.
Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?

A. Templates area
B. System Settings
C. App Designer
D. Advanced Find

Answer 5

Correct Answer: C

Question 6

You are a Dynamics 365 Customer Service system administrator. You export a solution containing customization from the development environment and import the
solution into a quality assurance environment.
You need to allow removal of the customization and solution from the quality assurance environment.
What should you do?

A. Export the solution as managed.
B. Update the publisher prefix to new.
C. Publish all customizations.
D. Export the solution as unmanaged.

Answer 6

Correct Answer: D

Question 7

You need to set up annual surveys.
What should you do?

A. Enable Voice of the Customer.
B. Use dialogs.
C. Enable Customer Insights.
D. Install a custom workflow solution.

Answer 7

Correct Answer: A

Question 8

You need to ensure that attendance records contain the proper default values.
What should you do?

A. a workflow
B. a field mapping
C. a business process flow
D. a business rule

Answer 8

Correct Answer: B

Question 9

You need to ensure that attendance records contain the proper default values.
What should you do?

A. a workflow
B. a field mapping
C. a business process flow
D. a business rule

Answer 9

Correct Answer: B

Question 10

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to
another user.
The user reports that they can only see 500 rows of data.
You need to determine why the user cannot view all the data.
Why is the user unable view all available data?

A. You exported a static worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
B. You exported a PivotTable worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
C. You created a chart in Dynamics 365 Customer Engagement and exported the chart.
D. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.

Answer 10

Correct Answer: D

Question 11

You are a Dynamics 365 for Customer Service system administrator. You create a parent entity and a child entity. The parent entity has a 1:N relationship with the
child entity.
You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner.
You need to configure the relationship behavior type.
What should you use?

A. Parental
B. Restrict
C. Referential
D. Referential, Restrict Delete

Answer 11

Correct Answer: A

Question 12

You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create a diagram that shows the following information: application ribbon, entity fields, entity form, message, option set, site map, and web resources.
Does the solution meet the goal?

A. Yes
B. No

Answer 12

Correct Answer: B

Question 13

You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create an entity relationship diagram. Model ownership, one-to-one, one-to-many, and many-to-many relationships as well as fields per entity that are
required.
Does the solution meet the goal?

A. Yes
B. No

Answer 13

Correct Answer: A

Question 14

You are developing a Dynamics 365 app for a blank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Generate entity diagrams by using the metadata diagram tool.
Does the solution meet the goal?
A. Yes
B. No

Answer 14

Correct Answer: A

Question 15

You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in
name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the user name.
Does the solution meet the goal?

A. Yes
B. No

Answer 15

Correct Answer: B

Question 16

You are a Dynamics 365 for Customer Service system administrator.
You must use Microsoft Flow to create an opportunity from a Microsoft Excel workbook.
You need to ensure Flow will trigger on the Opportunity entity.
What should you do?

A. Enable connections.
B. Add the timeline control.
C. Enable business process flow.
D. Enable change tracking.

Answer 16

Correct Answer: A

Question 17

You are a Dynamics 365 for Customer Service system administrator. You implement Dynamics 365 for a customer.
The customer wants to use Microsoft OneNote in Dynamics for a custom entity. The OneNote tab does not appear in the Timeline.
You need to make the tab visible.
What should you do first?

A. Enable the entity for Microsoft SharePoint document management.
B. Grant access in the user’s security role.
C. Check document management for the entity in the default solution.
D. Grant access under the user’s product licenses.

Answer 17

Correct Answer: A

Question 18

You are a Dynamics 365 for Customer Service system administrator. Your organization deploys Dynamics 365 for Outlook.
The sales team reports the following synchronization issues between Dynamics 365 and Outlook:
Microsoft PowerPoint presentations are missing from meeting invitations that are sent from Dynamics 365.
Outlook task lists are not visible in Dynamics 365.
You need to enable system settings to help address these issues.
Which two settings should you enable? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Exchange folder-level tracking.
B. Synchronize appointment attachments with Outlook or Exchange.
C. Synchronize tasks that assigned in Outlook.
D. Go Offline

Answer 18

Correct Answer: BC

Question 19

You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting invitation from Dynamics.
Which users can view the flow button run history?

A. Each user can only view their run history.
B. System administrator may only view the run history.
C. Only the user who creates the button can view the run history for all users.
D. Every user can view all run history.
E. People with the appropriate role can see all run history.

Answer 19

Correct Answer: C

Question 20

You manage the Dynamics 365 for Customer Service environment for an organization.
Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
https://www.gratisexam.com/
Which three solutions can you currently implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Microsoft OneDrive for Business
B. Microsoft Yammer
C. Microsoft OneNote
D. Microsoft Exchange Online
E. Microsoft Skype for Business

Answer 20

Correct Answer: BDE

Question 21

You manage the Dynamics 365 for Customer Service environment for an organization.
Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Microsoft OneDrive for Business
B. Microsoft Yammer
C. Microsoft OneNote
D. Microsoft Exchange Online
E. Microsoft Skype for Business

Answer 21

Correct Answer: BDE

Question 22

You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name:
Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?

A. Yes
B. No

Answer 22

Correct Answer: B

Question 23

You are a Dynamics 365 for Customer Service system administrator.
The sales team must be able to take photos and record audio notes for use in Dynamics 365.
You need to integrate Dynamics 365 with Microsoft OneNote.
What should you do first?

A. Enable Microsoft Office 365 Groups.
B. Configure security privileges.
C. Enable Microsoft OneDrive for Business.
D. Enable server-based Microsoft SharePoint integration.

Answer 23

Correct Answer: D

Question 24

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to
another user.
The user reports that they can only see 500 rows of data.
You need to determine why the user cannot view all the data.
Why is the user view all available data?

A. You exported a static worksheet and the columns are automatically hidden from other users.
B. You exported a dynamic worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
C. You selected the This Page Only option and exported a static worksheet.
D. You exported a static worksheet. The user does not have the appropriated security role in Dynamics 365 to see all records.

Answer 24

Correct Answer: C

Question 25

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs
view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and that have a positive operational impact percentage.
Does the solution meet the goal?

A. Yes
B. No

Answer 25

Correct Answer: B

Question 26

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs
view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow performance.
Does the solution meet the goal?

A. Yes
B. No

Answer 26

Correct Answer: B

Question 27

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs
view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and an operational impact of zero percent.
Does the solution meet the goal?

A. Yes
B. No

Answer 27

Correct Answer: A

Question 28

On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Categorized Search to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer 28

Correct Answer: A

Question 29

On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer 29

Correct Answer: A

Question 30

On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Quick Find Search on the Notes list to search for the word run.
Does the solution meet the goal?

A. Yes
B. No

Answer 30

Correct Answer: B

Question 31

You are a Dynamics 365 for Customer Service developer. You have a solution that uses release version 2.4.2.6. You clone the solution and apply an update.
You must assign the cloned solution a new version number using the Microsoft recommended versioning system.
You need to set the version number for the new solution.
Which version number should you set?

A. 2.4.3.7
B. 2.5.0.1
C. 2.5.3.6
D. 3.1.2.7

Answer 31

Correct Answer: B

Question 32

You manage a Dynamics 365 for Customer Service instance.
You must modify the unit price from two decimal places to four decimal places.
You need to ensure the unit price displays with four digits after the decimal.
What should you configure?

A. Currency Precision to use four decimal places.
B. Base Currency to use four decimal places.
C. Currency field type to whole number.
D. Currency Conversion to use four decimal places.

Answer 32

Correct Answer: A

Question 33

You manage Dynamics 365 for Customer Service Development, Test, and Production instances. You use an unmanaged solution to develop customizations and
deploy the customizations to a Production instance.
Several deployed customizations do not meet legal standards. You delete the unmanaged solution and the customizations remain.
You need to remove the customizations.
What should you do?

A. Change the publisher settings.
B. Install the previous solution.
C. Manually remove each customization.
D. Change the version number on the unmanaged solution to the previous version.

Answer 33

Correct Answer: C

Question 34

You manage a Dynamics 365 for Customer Service instance.
You need to add Voice of the Customer to the instance.
What should you do?

A. Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the
production instance.
B. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.
C. Download Voice of the Customer from the Microsoft website. Import the solution into the Dynamics 365 instance.
D. Search AppSource for Voice of the Customer. Import the solution.
E. Add the correct role to each user to allow them to use the Voice of the Customer solution.

Answer 34

Correct Answer: B

Question 35

You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox instance into the Production instance.
You receive errors during import.
You need to identify and resolve the errors.
What should you do?
A. Put in a service request to turn tracing on the servers.
B. Download the log file and review the log file for errors. Fix the cause of the errors and reimport the solution.
C. Export the solution from the Sandbox instance and re-import the solution into the Production instance.
D. Open the solution.zip file and read the solution.xml file. Delete the lines in the file that cause the import errors.

Answer 35

Correct Answer: B

Question 36

You are a Dynamics 365 for Customer Service developer. You create a custom entity and add custom fields to the case entity.
You must create a solution to include only the custom entity and case entity changes. The solution must allow import and export without errors.
You need to create the solution.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Add an existing unused entity to the solution. Rename the entity to the custom entity. Add fields needed for the case entity.
B. Create a case entity in the new solution and add the custom fields to the new case entity.
C. Create the custom entity and custom fields in the case entity within the default solution.
D. Create the custom entity in the new solution and add the appropriate fields, forms, and views.
E. Create a new solution and add the entity named Case to the solution. Add the custom fields to the case entity.

Answer 36

Correct Answer: DE

Question 37

You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox instance into the Production instance.
You receive errors during import.
You need to identify and resolve the errors.
What should you do?

A. Put in a service request to turn tracing on the servers.
B. Download the log file and review the log file for errors. Fix the cause of the errors and reimport the solution.
C. Export the solution from the Sandbox instance and re-import the solution into the Production instance.
D. Open the solution.zip file and read the solution.xml file. Delete the lines in the file that cause the import errors.

Answer 37

Correct Answer: B

Question 38

You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance.
A user forgets to sign out from a shared device connected to a Production instance. A second user makes changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring.
Where should you configure this feature?

A. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant
B. each user in Microsoft 365 admin center
C. each user in Dynamics 365
D. each Dynamics 365 instance

Answer 38

Correct Answer: D

Question 39

You are a Dynamics 365 for Customer Service developer.
You need to configure a new solution.
What should you configure in the new solution?

A. Prefix “new_”
B. Package type
C. Publisher
D. Installed date

Answer 39

Correct Answer: C

Question 40

You are a Dynamics 365 for Customer Service system administrator.
Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the Account records page.
You need to improve the query load time and optimize the Onsite Goals entity.
Which action should you perform?

A. In an Internet browser, in the browser options, set the option to retain browser history.
B. In the Data Perform view, use the Optimize functions.
C. In System Jobs, resume paused system jobs.
D. In the Dynamics 365 Diagnostic tool, run the diagnostic test.

Answer 40

Correct Answer: B

Question 41

The sales team plans to create printed materials to be handed out each month during on-site visits with clients.
The materials must include client-specific information and statistics from Dynamics 365.
You need to ensure that sales team members can create the materials.
Which technology should you implement?

A. Word template
B. marketing list
C. sales literature
D. Excel template

Answer 41

Correct Answer: B

Question 42

You need to move changes to the production environment.
What should you do?

A. Import an unmanaged solution with a default publisher.
B. Import a managed solution with a default publisher.
C. Import a managed solution with a custom publisher.
D. Import an unmanaged solution with a custom publisher.

Answer 42

Correct Answer: C