MB-200 et Flashcards
1
Q
You are a Dynamics 365 for Customer Service system administrator.
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set
Global Auditing to On.
You need to verify compliance standards.
Which data items will be included in the audit log?
A. Microsoft Office 365 activities
B. all entities and fields
C. entities and fields with auditing enabled
D. user access information only
A
Correct Answer: C
2
Q
A company identifies a new opportunity.
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?
A. Microsoft OneDrive for Business B. Microsoft Skype for Business C. Microsoft Office 365 Delve D. Yammer E. Microsoft Office 365 Groups
A
Correct Answer: E
3
Q
You are a Dynamics 365 for Customer Service system administrator.
A user experiences slow performance when using Dynamics 365.
You need to check the latency of the environment.
What should you do?
A. Use the organization Insights tool.
B. View the Health section of Microsoft Office 365 Admin portal.
C. View the Power platform Admin center.
D. Run the Dynamics 365 Diagnostics tool.
A
Correct Answer: D
4
Q
You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
✑ Post product experience information to forums.
✑ Enter issues in an online support center.
Enter ideas for future products.
Which type of portal should you implement?
A. Partner B. Customer Self-Service C. Employee Self-Service D. Community E. Custom
A
Correct Answer: B
5
Q
You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use?
Include changes as part of the default solution
A. Manage
B. Unmanage
A
Correct Answer: B
6
Q
A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use?
Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
A doctor with multiple patients
A. N:N
B. 1:N
C. N:1
A
Correct Answer: B
7
Q
You are a Dynamics 365 for Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use?
- Display system posts - Timeline, Organization Insight, Iframe, Relationship Insights
- Display activities - List, Social Insights, Organization Insights, Relationship Insights
A
- Display system posts - Timeline
2. Display activities - List
8
Q
You are a Dynamics 365 administrator. An Excel template with a pivot table is created for opportunities by a manager.
When a salesperson opens the Excel template in the My Opportunities view, they observe the following issues:
✑ The salesperson can view information for all salespeople.
✑ The salesperson does not see their current data.
You need ensure the salesperson can only see their information.
Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the correct settings. Each attribute may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
- Save source data with file is unchecked
- Refresh data when opening file is unchecked
- Refresh data when opening file is checked
- save source data with file is checked
- Ensure the templates does not open with daya beond their access level
- Ensure the template displays the users current data
A
- Ensure the templates does not open with daya beond their access level - Save source data with file is unchecked
- Ensure the template displays the users current data - Refresh data when opening file is checked
9
Q
You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team.
Members of the sales team cannot access the app.
You need to ensure that sales team members can access the app.
Where should you configure app permissions?
A. Dynamics administration center
B. Manage Roles
C. Dynamics 365 home
D. Security Roles
A
Correct Answer: B
10
Q
You are a Dynamics 365 for Customer Service system administrator.
You are unable to import a translation file.
You need to determine if the file being imported is of the right type and format, and that the file conforms to maximum field length requirements.
Which parameter should you use?
File type A. .csv B. .zip C. .xml D. .xlsx
A
Correct Answer: B
11
Q
You are a Dynamics 365 for Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:
Which form types should you create?
A new case form that include a timeline
A. Main
B. Card
C. Quick Create
D. Quick View
A
Correct Answer: A
12
Q
You are a Dynamics 365 help desk administrator.
You need to create a dashboard that displays information on help desk cases that are handled each week.
Which dashboard components should you use?
Add a tag chart by using opened cases
A. System chart
B. Personal chart
C. Area chart
A
Correct Answer: A
13
Q
You are a Dynamics 365 for Customer Services system administrator. Sales team members access Dynamics 365 by using a tablet device.
Sales team members report several issues when they access Dynamics 365.
You need to resolve the issues.
What should you do?
Customization made on the form do not display on the devices.
A. Log off and back on
B. Clear the cache
C. Restart the tablet
A
Correct Answer: A
14
Q
You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date field.
You activate the business rule. The form does not mark the specified fields as required when the condition is met.
You need to determine the cause of the issue.
What is the cause?
A. the Created On and Modified On date fields are not included on the form.
B. the Created On and Modified On date fields are in a hidden tab on the form.
C. Created On and Modified On are system fields and cannot be used in business rules.
D. the fields to be required are set to Optional at the field property level.
A
Correct Answer: A
15
Q
You are a Dynamics 365 for Customer Service system administrator.
When a customer case is assigned to a new representative, the system must send an email to the customer to alert them about the change.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
- Modify available to run to run as a child process
- Set the property to Configure email with desired fields.
- Create a New process that includes a Category Workflow and an Entity Case
- Add condition and send email steps
- For the Start when condition, select Record status changes
- For the Start when condition, select Record is Assigned
A
- Create a New process that includes a Category Workflow and an Entity Case
- For the Start when condition, select Record is Assigned
- Add condition and send email steps
- Set the property to Configure email with desired fields.
16
Q
An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
✑ Prospect to cash process
✑ Customer service cases
✑ Work breakdown structure
✑ Serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Prospect to Cash Process
A. Project Service Automation
B. Field Service
C. Sales
D. Customer Service
A
Correct Answer: C
17
Q
You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app.
When a user views the Buildings form, a field for Location is missing. You create the field, but the user cannot see it.
You need to make the Location field visible to the user.
What should you do?
A. Add the Location field to the Buildings view.
B. Publish customizations.
C. Change privileges to the user’s security role.
D. Create a new Buildings form.
A
Correct Answer: B
18
Q
You are a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails to all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:
✑ Contact name
✑ Case number
✑ Case title
✑ Case status
✑ Representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
A
- Create an email template for the case
- Add data va;ues fform the Case entity
- Add data values under the Contact entity related to the account
- Save the template
19
Q
You are a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes.
You need to configure a workflow to meet the following requirements:
✑ Be triggered when a condition is met.
✑ Run immediately.
✑ Perform an action when a condition is met.
How should you configure the workflow?
- Be triggerd when a condition is met
- Run Immediately
- perform an action when condition is met.
A
- Be triggerd when a condition is met - Trigger when a Microsoft Flow button is pressed
- Run Immediately - Approved the workflow
- perform an action when condition is met - Send an email
20
Q
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Change Elisabeth’s username in the user record from Dynamics 365.
Does the solution meet the goal?
A. Yes
B. No
A
Correct Answer: A
21
Q
You set up a new instance of Dynamics 365 for Customer Service.
Users report a variety of issues working with cases on mobile devices.
You need to configure the mobile app to be able to view cases.
a. Users cannot see case records on mobile devices
b. User can open cases but cannot see the subject of the case
c. User report that they cannot access the system from the Dynamic 365 mobile app
A
a. Users cannot see case records on mobile devices - Configure a security role in the mobile permission set for appropriate user.
b. User can open cases but cannot see the subject of the case - Configure mobile setting ar the field level within the case form
c . User report that they cannot access the system from the Dynamic 365 mobile app - Configure mobile setting set at the case entity level
22
Q
You are a Dynamics 365 for Customer Service developer.
A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
- Share the chart with the team
- Assign the chart to each person on the team
A
- Share the chart with the team
- Assign the chart to each person on the team
23
Q
You are a Dynamics 365 for Customer Service system administrator.
Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?
A. Templates area
B. System Settings
C. App Designer
D. Advanced Find
A
Correct Answer: C
24
Q
You are a Dynamics 365 for Customer Service developer.
You need to create a report that shows annual customer growth from 2012-2018. The report must be printable and must include company branding.
Which reporting options should you use?
- Can be printed
- Include company branding
A
- Report Wizard
2. Personal
25
You are a Dynamics 365 Customer Service system administrator. You export a solution containing customization from the development environment and import the solution into a quality assurance environment.
You need to allow removal of the customization and solution from the quality assurance environment.
What should you do?
A. Export the solution as managed.
B. Update the publisher prefix to new.
C. Publish all customizations.
D. Export the solution as unmanaged.
Correct Answer: D
26
You are a Dynamics 365 administrator for a veterinarian clinic.
On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added.
You need to create a dynamically visible field.
What should you configure?
A. business rule
B. workflow
C. business process flow
D. field visibility on the form
Correct Answer: D
27
You are a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel workbook after conferences.
The system must prevent the addition of duplicate leads from the workbooks.
Sales team members must be able to manually create a duplicate lead record.
You need to configure duplicate detection settings.
Which two actions should you perform? Each correct answer presents part of the solution.
A. Create a duplicate detection job for all active accounts.
B. Set the value of When a record is created or updated to on.
C. Set the value of When a record is created or updated to off.
D. Set the value of Enable duplicate detection to off.
E. Set the value of During import to on.
Correct Answer: AE
28
You import data into Dynamics 365 for Customer Service by using the Import Data wizard.
Errors occur when you try to import the following data lines:
a. "Fabrikam, Inc', "123 Main Street'
b. Company Name, Address,City,State/t
You need to identify the cause of the errors.
What error types have occurred? To answer, drag the appropriate error types to the correct data. Each error type may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
a. Inconsistent data delimiter
| b. Inconsistent field delimiter
29
You are the system administrator for Dynamics 365. You add a custom URL field for the Account entity.
You need to make changes to a custom field.
Which four fields can you change after the initial change?
Display name
Searchable
Auditing
Max. Length
30
You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user.
The user reports that they can only see 500 rows of data.
You need to determine why the user cannot view all the data.
Why is the user unable view all available data?
A. You exported a static worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
B. You exported a PivotTable worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
C. You created a chart in Dynamics 365 Customer Engagement and exported the chart.
D. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
Correct Answer: D
31
You are a Dynamics 365 for Customer Service system administrator. You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity.
You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner.
You need to configure the relationship behavior type.
What should you use?
A. Parental
B. Restrict
C. Referential
D. Referential, Restrict Delete
Correct Answer: A
32
You are a Dynamics 365 for Customer Service system administrator.
A user creates a duplicate account record with an updated email address.
You need to remove the duplicate record and update the primary record with the new email address.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
1. select both accounts
2. select merge
3. select master record
4. select fields
33
You are a Dynamics 365 Customer Engagement administrator. Each team will use Microsoft Excel in different ways.
Sales - Use excel to quickly edit multiple Dynamics 365 record directly in Dynamic 365
Marketing - The marketing team must save a snapshot of Dynamic 365 data in Excel workbook.
IT - Able to store Excel workbook
Customer Support - must share an Excel workbook with other
You need to select an Excel option to meet the needs of each team.
Which Excel option should be deployed for each team? To answer, select the appropriate configuration in the answer area.
Sales - Use Excel Online
Marketing - Export to an Excel static worksheet
Information Technology - Export to an Excel dynamic worksheet
Customer Support - Export to an Excel dynamic worksheet
34
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create a diagram that shows the following information: application ribbon, entity fields, entity form, message, option set, site map, and web resources.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
35
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Create an entity relationship diagram. Model ownership, one-to-one, one-to-many, and many-to-many relationships as well as fields per entity that are required.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: A
36
You are developing a Dynamics 365 app for a blank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Generate entity diagrams by using the metadata diagram tool.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: A
37
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the user name.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
38
You need to create a system chart for the Account entity.
The chart must display a count of accounts grouped by owner and then display the accounts by Address 1: State/Province for each owner. You begin to configure chart options as shown in the image below.
The chart must display a count of accounts grouped by owner, and then display the accounts by State/Province for each owner.
Hot Area:
Legend Entries (Series): Select Field - Account
Legend Entries (Series): Aggregate - Sum
Horizontal - Address 1:State/Province
Horizontal - Owner
39
You are a Dynamics 365 for Customer Service system administrator.
You enable the Quick Find view to look up First Name, Last Name, Email, and City on the Contact entity.
You need to identify where the Quick Find search will be used.
top right
40
You are a Dynamics 365 for Customer Service system administrator. You have a data file that contains a list of accounts which must be important into the system.
You need to import the accounts by using the Import Data wizard.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
1. Set the Delimeter setting
2. Select the data map
3. Select the appropiate setting Allow Duplicates property
4. Specify the number of record in the file
41
You are a Dynamics 365 for Customer Service administrator. You install the Gamification solution for Dynamics 365.
Users must be granted the minimum privileges required to perform tasks.
You need to assign minimal security roles to users.
Which security roles should you use?
1. Configure a connection between Gamification and DYnamic 365
2. Manage security roles.
3. Create game and KPIs
4. Follow active players statistics
5. Import player and fans from Dynamic 365
1. Configure a connection between Gamification and DYnamic 365 - Game Manager
2. Manage security roles - Dynamic 365 System Adminstrator
3. Create game and KPIs - Game Manager
4. Follow active players statistics - User
5. Import player and fans from Dynamic 365 - Commissioner
42
You are a Dynamics 365 Customer Engagement system administrator. You have the following security design for a Parent Business Unit:
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
1. Which security type ensure only Salesperson A can view Contact A?
2. Which hierarchy allows Territory Manager B to see information from Salesperson B?
1. field
| 2. Position
43
You are a Microsoft 365 administrator. You create a Dynamics 365 online tenant in the environment.
You must assign users into Office 365 security roles using the principle of least privilege.
You need to assign security roles for users.
Which role should you use?
1. Configure server-side synchronization within 365
2. Allocate Dynamics 365 licenses to users
3. Configure a new Dynamic 365 customer Engagement instance
4. Back up and restore D365.
1. Configure server-side synchronization within 365 - global administrator
2. Allocate Dynamics 365 licenses to users - global administrator
3. Configure a new Dynamic 365 customer Engagement instance - Dynamic 365 service administrator
4. Back up and restore D365. - Dynamic 365 service administrator
44
You are a Dynamics 365 for Customer Service system administrator for a company.
The vice president of sales must be able to read account data for her business unit and other business units that report to her.
You need to configure the minimum level of access for the read privilege on the Account entity.
Which access level should you assign?
A. Business Unit
B. Organization
C. User
D. Parent: Child Business Unit
Correct Answer: D
45
You are a Dynamics 365 Customer Engagement administrator.
A compliance audit identifies two fields in violation of the corporate information security policy.
You need to control access to high business impact fields to meet information security policies.
What should you use? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once.
1. Restrict read access to the email field on the Contact entity
2, Restrict editing the unique identifier by team member
1. Solution
| 2. Solution
46
You are a Dynamics 365 for Customer Services administrator. You have a Production instance and Sandbox instance.
Users record Production instance data in the Sandbox instance.
You need to ensure that users only record data in the Production instance.
Which security function needs to be edited to prevent access to the Sandbox?
1. Microsoft 365 admin center
2. Dynamic 365 Sandbox instance
1. Roles
| 2. Access rights
47
You are a Dynamics 365 for Customer Service administrator.
A sales vice president notes she cannot see her direct report sales manager’s active accounts. Sales managers note that they cannot see the active campaigns that their peers are using.
You need to configure security for the sales vice president and sales managers to grant access to the data they cannot see.
Which security models should you use? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once, or not at all.
1. Sales Vise President
2. Sales Manager
1. Sales Vise President - Position hierarchy
| 2. Sales Manager - Manager hirarchy
48
You are a Dynamics 365 for Customer Service system administrator.
You must use Microsoft Flow to create an opportunity from a Microsoft Excel workbook.
You need to ensure Flow will trigger on the Opportunity entity.
What should you do?
A. Enable connections.
B. Add the timeline control.
C. Enable business process flow.
D. Enable change tracking.
Correct Answer: A
49
You are a Dynamics 365 for Customer Service system administrator. You implement Dynamics 365 for a customer.
The customer wants to use Microsoft OneNote in Dynamics for a custom entity. The OneNote tab does not appear in the Timeline.
You need to make the tab visible.
What should you do first?
A. Enable the entity for Microsoft SharePoint document management.
B. Grant access in the user’s security role.
C. Check document management for the entity in the default solution.
D. Grant access under the user’s product licenses.
Correct Answer: A
50
You have the following customers: CustomerA, CustomerB.
The customers report the following issues:
1. Can track recived email but cant send
2. Cant sent or retrieve email
You need to resolve the issues.
What should you do? To answer, drag the appropriate actions to the correct customers. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
1- Can track recived email but cant send - review server sid syn dashboard
2-Cant sent or retrieve email - Test & Enable Mailboxes
51
You are a Dynamics 365 for Customer Service system administrator. Your organization deploys Dynamics 365 for Outlook.
The sales team reports the following synchronization issues between Dynamics 365 and Outlook:
✑ Microsoft PowerPoint presentations are missing from meeting invitations that are sent from Dynamics 365.
✑ Outlook task lists are not visible in Dynamics 365.
You need to enable system settings to help address these issues.
Which two settings should you enable? Each correct answer presents part of the solution.
A. Exchange folder-level tracking.
B. Synchronize appointment attachments with Outlook or Exchange.
C. Synchronize tasks that assigned in Outlook.
D. Go Offline
Correct Answer: BC
52
You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting invitation from Dynamics.
Which users can view the flow button run history?
A. Each user can only view their run history.
B. System administrator may only view the run history.
C. Only the user who creates the button can view the run history for all users.
D. Every user can view all run history.
E. People with the appropriate role can see all run history.
Correct Answer: C
53
You are a Dynamics 365 for Customer Service system administrator. Sales team members work remotely disconnected from the internet at times.
Sales team members need to store documents in the cloud when they are online and share the documents with others with the appropriate permissions.
You need to configure Microsoft OneDrive for Business within Dynamics 365 to meet the requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
1. Ensure Server-based authentication with Microsoft Sharepoint Online is configured within Dynamics 365 online.
2. Enable OneDrive for Business in D365 within Document Mgmt
3. Add Security Role with appropriate permissions to each users D365 login.
54
You manage the Dynamics 365 for Customer Service environment for an organization.
Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution.
```
A. Microsoft OneDrive for Business
B. Microsoft Yammer
C. Microsoft OneNote
D. Microsoft Exchange Online
E. Microsoft Skype for Business
```
Correct Answer: BDE
55
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name:
Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
56
You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name:
Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
57
You are a Dynamics 365 for Customer Service system administrator.
The sales team must be able to take photos and record audio notes for use in Dynamics 365.
You need to integrate Dynamics 365 with Microsoft OneNote.
What should you do first?
A. Enable Microsoft Office 365 Groups.
B. Configure security privileges.
C. Enable Microsoft OneDrive for Business.
D. Enable server-based Microsoft SharePoint integration.
Correct Answer: D
58
You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user.
The user reports that they can only see 500 rows of data.
You need to determine why the user cannot view all the data.
Why is the user view all available data?
A. You exported a static worksheet and the columns are automatically hidden from other users.
B. You exported a dynamic worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
C. You selected the This Page Only option and exported a static worksheet.
D. You exported a static worksheet. The user does not have the appropriated security role in Dynamics 365 to see all records.
Correct Answer: C
59
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and that have a positive operational impact percentage.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
60
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and that have a positive operational impact percentage.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
61
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow performance.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
62
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past.
You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and an operational impact of zero percent.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: A
63
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Categorized Search to search for the word run.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: A
64
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: A
65
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Quick Find Search on the Notes list to search for the word run.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
66
You manage a Dynamics 365 for Customer Service instance.
You must modify the unit price from two decimal places to four decimal places.
You need to ensure the unit price displays with four digits after the decimal.
What should you configure?
A. Currency Precision to use four decimal places.
B. Base Currency to use four decimal places.
C. Currency field type to whole number.
D. Currency Conversion to use four decimal places.
Correct Answer: A
67
You manage Dynamics 365 for Customer Service Development, Test, and Production instances. You use an unmanaged solution to develop customizations and deploy the customizations to a Production instance.
Several deployed customizations do not meet legal standards. You delete the unmanaged solution and the customizations remain.
You need to remove the customizations.
What should you do?
A. Change the publisher settings.
B. Install the previous solution.
C. Manually remove each customization.
D. Change the version number on the unmanaged solution to the previous version.
Correct Answer: C
68
You manage a Dynamics 365 for Customer Service instance.
You need to add Voice of the Customer to the instance.
What should you do?
A. Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.
B. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.
C. Download Voice of the Customer from the Microsoft website. Import the solution into the Dynamics 365 instance.
D. Search AppSource for Voice of the Customer. Import the solution.
E. Add the correct role to each user to allow them to use the Voice of the Customer solution.
Correct Answer: B
69
You are a Dynamics 365 for Customer Service system administrator. You create a workflow that requires customizations to automate lead follow-up activities.
You need to migrate the production customizations to this new Dynamics 365 production instance. You must not migrate any data to the production instance.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
- In D365 admin center, select instance tab.
- Select the production instance and click copy.
- Select target instance.
- Select minimal copy.
- In the copy instance page, select copy.
70
You are a Dynamics 365 system administrator.
You create a custom entity named Stores in a development Sandbox instance. You populate the custom entity with 185 store locations.
You need to migrate the custom entity and data to a Production instance.
What should you do? To answer, drag the appropriate actions to the correct tasks. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
1. Migrate the store entity
2. Migrate store data
1. Unmanage Solution
| 2. Export excel
71
You are a Dynamics 365 for Customer Service developer. You create a custom entity and add custom fields to the case entity.
You must create a solution to include only the custom entity and case entity changes. The solution must allow import and export without errors.
You need to create the solution.
Which two actions should you perform? Each correct answer presents part of the solution.
A. Add an existing unused entity to the solution. Rename the entity to the custom entity. Add fields needed for the case entity.
B. Create a case entity in the new solution and add the custom fields to the new case entity.
C. Create the custom entity and custom fields in the case entity within the default solution.
D. Create the custom entity in the new solution and add the appropriate fields, forms, and views.
E. Create a new solution and add the entity named Case to the solution. Add the custom fields to the case entity.
Correct Answer: DE
72
You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox instance into the Production instance.
You receive errors during import.
You need to identify and resolve the errors.
What should you do?
A. Put in a service request to turn tracing on the servers.
B. Download the log file and review the log file for errors. Fix the cause of the errors and reimport the solution.
C. Export the solution from the Sandbox instance and re-import the solution into the Production instance.
D. Open the solution.zip file and read the solution.xml file. Delete the lines in the file that cause the import errors.
Correct Answer: B
73
You manage Dynamics 365 instances as shown in the exhibit below.
You configure EMEA as a new Production instance. The EMEA instance must use the same configuration as the North America instance. The EMEA instance must not include any data from North America.
You need to configure the EMEA instance by using the Dynamics 365 administration center.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
- set to a sandbox type
- do a minimal copy
- set to a production type
74
You manage a Dynamics 365 environment. You create a global option set for a custom solution.
You observe the following issues with the global option set:
✑ The default prefix is incorrect.
✑ The option set value is too long.
You need to change the option set value and ensure the correct prefix is used.
Which actions should you perform? To answer, drag the appropriate actions to the correct options. Each action may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
1. Modify the published in the custom solution
| 2. Modify the global option set in the custom
75
You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance.
A user forgets to sign out from a shared device connected to a Production instance. A second user makes changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring.
Where should you configure this feature?
A. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant
B. each user in Microsoft 365 admin center
C. each user in Dynamics 365
D. each Dynamics 365 instance
Correct Answer: D
76
You are a Dynamics 365 for Customer Service developer.
You need to configure a new solution.
What should you configure in the new solution?
A. Prefix “new_â€
B. Package type
C. Publisher
D. Installed date
Correct Answer: C
77
You are a Dynamics 365 for Customer Service system administrator.
Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the Account records page.
You need to improve the query load time and optimize the Onsite Goals entity.
Which action should you perform?
A. In an Internet browser, in the browser options, set the option to retain browser history.
B. In the Data Perform view, use the Optimize functions.
C. In System Jobs, resume paused system jobs.
D. In the Dynamics 365 Diagnostic tool, run the diagnostic test.
Correct Answer: B
78
You are a Dynamics 365 for Customer Service system administrator. You set up server-side synchronization. You plan to deploy the Dynamics 365 App for
Outlook after users have received training.
Users do not have administrator rights.
You need to identify which method you would use to deploy Dynamics 365 App for the trained users.
Which method will accomplish this goal?
A. Push the App for Outlook to all eligible users from the Dynamics 365 administration center.
B. Have users install themselves directly from the Dynamics 365 Settings area.
C. Have users install themselves from the personal Settings area.
D. Push the App for Outlook to only select users from Dynamics 365 Settings area.
E. Push the App for Outlook manually or automatically to all eligible users from Dynamics 365 Settings area.
Correct Answer: D
79
You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 storage limit.
You perform the following actions to free up space:
✑ Delete known items that use large amount of storage.
✑ Perform bulk deletes on suspended system jobs.
Delete audit logs older than six months old.
✑ Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed.
What is the cause?
A. The current audit log cannot be deleted.
B. Email attachments can only be deleted when the associated email is deleted.
C. The system can take up to 24 hours to update storage information.
D. Suspended workflows are in a waiting state, therefore cannot be deleted.
Correct Answer: C
80
You provide add-on components for Dynamics 365. The deployment requirements for many add-ons are different.
You need to ensure that you meet the deployment requirements for add-ons.
Which solution types should you use?
Managed Solution or Unmanaged Solution
Clean Removal of Unwanted Solutions
Stop others from editing Intellectual Property
Edit the Solution directly
81
The sales team plans to create printed materials to be handed out each month during on-site visits with clients.
The materials must include client-specific information and statistics from Dynamics 365.
You need to ensure that sales team members can create the materials.
Which technology should you implement?
A. Word template
B. marketing list
C. sales literature
D. Excel template
Correct Answer: B
82
You are a Dynamics 365 for Customer Service administrator.
You identify the following issues:
✑ Remote sales team members report that they cannot access the latest data on commuters, phones, and tablets.
✑ Help desk team members must be able to access all inbound emails from multiple queues in a single queue.
You need to resolve the issues.
Which options should you configure? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once.
1. Remote sales team
2. Help desk team
1. Remote slaes team - Server-side synchronization
| 2. Help desk team - Forward mailbox
83
An organization plans to create a hierarchy to categorize products and sales literature.
You need to implement subject trees to create the hierarchy.
What should you create?
A. a subject tree for organization to be used by products and sales literature
B. a subject tree for products and create a subject tree for sales literature
C. a subject tree for sales and create a subject tree for customer service
D. a subject tree for sales team and customer service team
Correct Answer: A
84
```
You need to set up annual surveys.
What should you do?
A. Enable Voice of the Customer.
B. Use dialogs.
C. Enable Customer Insights.
D. Install a custom workflow solution.
```
Correct Answer: A
85
```
You need to ensure that attendance records contain the proper default values.
What should you do?
A. a workflow
B. a field mapping
C. a business process flow
D. a business rule
```
Correct Answer: B
86
You need to prompt the caseworker when populating the allergies field.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
1. Set default value for the field
2. Add a condition
3. Set the text field visibility to true
87
You need to move changes to the production environment.
What should you do?
A. Import an unmanaged solution with a default publisher.
B. Import a managed solution with a default publisher.
C. Import a managed solution with a custom publisher.
D. Import an unmanaged solution with a custom publisher.
Correct Answer: C
88
You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 storage limit.
You perform the following actions to free up space:
✑ Delete known items that use large amount of storage.
✑ Perform bulk deletes on suspended system jobs.
✑ Delete audit logs older than six months old.
✑ Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed.
What is the cause?
A. The current audit log cannot be deleted.
B. Email attachments can only be deleted when the associated email is deleted.
C. The system can take up to 24 hours to update storage information.
D. Suspended workflows are in a waiting state, therefore cannot be deleted.
Correct Answer: C
89
You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use?
Remove changes by unistalling the solution
A. Manage
B. Unmanage
Correct Answer: A
90
You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use?
Ensure ability to to maintain customizations of needed
A. Manage
B. Unmanage
Correct Answer: B
91
You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use?
Prevent other from making changes to the solution
A. Manage
B. Unmanage
Correct Answer: A
92
A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use?
Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Operating rooms and doctors
A. N:N
B. 1:N
C. N:1
Correct Answer: A
93
You are a Dynamics 365 for Customer Service system administrator.
You are unable to import a translation file.
You need to determine if the file being imported is of the right type and format, and that the file conforms to maximum field length requirements.
Which parameter should you use?
File format
A. single file formatted with translation and entity field information
B. same format as the exported file
C. two file formated the same as exports but imported in the correct order
D same format Content_Types
Correct Answer: B
94
You are a Dynamics 365 for Customer Service system administrator.
You are unable to import a translation file.
You need to determine if the file being imported is of the right type and format, and that the file conforms to maximum field length requirements.
Which parameter should you use?
```
Maximum field length
A. 50
B. 100
C. 250
D. 500
```
Correct Answer: D
95
You are a Dynamics 365 for Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:
Which form types should you create?
A new case form that include a business process flow
A. Main
B. Card
C. Quick Create
D. Quick View
Correct Answer: A
96
You are a Dynamics 365 for Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:
Which form types should you create?
A new case form that can display case data on an interactive dashboard
A. Main
B. Card
C. Quick Create
D. Quick View
Correct Answer: B
97
You are a Dynamics 365 for Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:
Which form types should you create?
A new mobile-friendly case form that requires minimal field for record creation.
A. Main
B. Card
C. Quick Create
D. Quick View
Correct Answer: C
98
You are a Dynamics 365 for Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:
Which form types should you create?
A new mobile-firendly case form that display the subject, case title, and status fields from a parent case.
A. Main
B. Card
C. Quick Create
D. Quick View
Correct Answer: D
99
You are a Dynamics 365 help desk administrator.
You need to create a dashboard that displays information on help desk cases that are handled each week.
Which dashboard components should you use? T
Add a stacked column chart shared with your team
A. System chart
B. Personal chart
C. Area chart
Correct Answer: B
100
You are a Dynamics 365 help desk administrator.
You need to create a dashboard that displays information on help desk cases that are handled each week.
Which dashboard components should you use? T
Add a Microsoft Power BI visualization
A. System chart
B. Personal chart
C. Area chart
Correct Answer: B
101
You are a Dynamics 365 help desk administrator.
You need to create a dashboard that displays information on help desk cases that are handled each week.
Which dashboard components should you use?
Add a chart from a view that a user creates
A. System chart
B. Personal chart
C. Area chart
Correct Answer: B
102
You are a Dynamics 365 help desk administrator.
You need to create a dashboard that displays information on help desk cases that are handled each week.
Which dashboard components should you use?
Add a doughnut chat that shows cases by owner.
A. System chart
B. Personal chart
C. Area chart
Correct Answer: A
103
You are a Dynamics 365 for Customer Services system administrator. Sales team members access Dynamics 365 by using a tablet device.
Sales team members report several issues when they access Dynamics 365.
You need to resolve the issues.
What should you do?
The wrong form display when accouny record are opened
A. Delete all the forms except the one you want to use
B. The form is not set as the first form in the entity
C. Publish all forms
D. Clear the cache
Correct Answer: B
104
You are a Dynamics 365 for Customer Services system administrator. Sales team members access Dynamics 365 by using a tablet device.
Sales team members report several issues when they access Dynamics 365.
You need to resolve the issues.
What should you do?
The device continuosly display error messages indicationg that you must restart the app
A. Reinstall the app
B. Set privileges fot the user
C. Restart the app
D. Restart the tablet
Correct Answer: C
105
An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
✑ Prospect to cash process
✑ Customer service cases
✑ Work breakdown structure
✑ Serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Case Management
A. Project Service Automation
B. Field Service
C. Sales
D. Customer Service
Correct Answer: D
106
An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
✑ Prospect to cash process
✑ Customer service cases
✑ Work breakdown structure
✑ Serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Work Breakdown Structure
A. Project Service Automation
B. Field Service
C. Sales
D. Customer Service
Correct Answer: A
107
An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
✑ Prospect to cash process
✑ Customer service cases
✑ Work breakdown structure
✑ Serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Customer Asset Management
A. Project Service Automation
B. Field Service
C. Sales
D. Customer Service
Correct Answer: B
