MB-200 Flashcards
You are a Dynamics 365 for Customer Service system administrator. You create a business rule
for the Case form. The business rule marks some fields as required when the Created On date field
does not equal the Modified On date field.
You activate the business rule. The form does not made the specified fields as required when the
condition is met You need to determine the cause of the issue.
What is the cause?
A. the fields to be required are set to Optional at the field properly level
B. the Created On and Modified On date fields are not included on the form
C. Created On and Modified On are system fields and cannot be used in business rules
D. the Created On and Modified On date fields are in a hidden tab on the form
B
You are a Dynamics 365 for Customer Service system administrator. Sales team members work
remotely disconnected from the internet at times.
Sales team members need to store documents in the cloud when they are online and share the
documents with others with the appropriate permissions.
You need to configure Microsoft Onedrive for Business within Dynamics 365 to meet the
requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.
1. Add security role with appropriate permissions to each users Dynamics 365 login
2. Ensure server-based authentication with Microsoft SharePoint online is configured within Dynamics 365 online.
3. Configure OneDrive for each individual user.
4. Add security group to each users Active Directory login through Office 365 admin
5. Enable OneDrive for Business in Dynamics 365 within Business Management
6. Enable OneDrive for Business in Dynamics 365 within Document Management
- Ensure server-based authentication with Microsoft SharePoint online is configured within Dynamics 365 online.
- Enable OneDrive for Business in Dynamics 365 within Document Management.
- Add security role with appropriate permissions to each users Dynamics 365 login.
An organization plans to create a hierarchy to categorize products and sales literature.
You need to implement subject trees to create the hierarchy.
What should you create?
A. a subject tree for organization to be used by products and sales literature
B. a subject tree for products and create a subject tree for sales literature
C. a subject tree for sales and create a subject tree for customer service
D. a subject tree for sales team and customer service team
You are a Dynamics 365 for Sales administrator for a software company. The sales wants to
attach a large number of supporting document to customer records, but management does not want
to incur the cost of additional storage.
The company does not any office 365 application integration enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneNote integration
Does the solution meet the goal?
B
A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedulesdoctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use? To answer, drag the relationship
types for the correct scenarios. Each relationship type may be used once, more than once, or not at
all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
- A doctor with multiple patients (N:N, 1:N, or N:1)
- Operating rooms and doctors (N:N, 1:N, or N:1)
A doctor with multiple patients - 1:N
Operating rooms and doctors - N:N
You are a Dynamics 365 for Customer Service system administrator for a company.
The vice president of sales must be able to read account data for her business unit and other
business units that report to her.
You need to configure the minimum level of access for the read privilege on the Account entity.
Which access level should you assign?
A. Organization
B. User
C. Parent Child Business Unit
D. Business Unit
C
You are a Dynamics 465 for customer service system administrator.
Your organization does not permit the use of custom code for solution.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?
A. System settings
B. Templates area
C. Entities component of a solution
D. Microsoft Excel template
C
You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs
in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update
the name.
Does the solution meet the goal?
B
You are a Dynamics 365 for Customer Service system administrator. You create a custom entity
named Buildings and add it to the Sales app. When a user views the Buildings form, a held for
Location is missing. You create the field, but the user cannot see it. You need to make the Location
field visible to the user. What should you do?
A. Change privileges to the user’s security role.
B. Publish customization.
C. Create a new Buildings form.
D. Add the Location field to the Buildings view.
B
You need to ensure that the office staff can successfully test emails. What should you do?
A. Add the QA environment as a synchronizing instance.
B. Change the synchronization method in the QA environment
C. Add the Environment as an OrgID in Exchange.
D. Change the synchronizing instance of the QA environment.
D
You manage a Dynamics 365 environment for a company.
You must prevent users from launching and using Microsoft Flow.
You need to hide the Flows button on the user interface.
Which configuration setting should you change?
A. the Customizations section of System Settings
B. the SiteMap
C. the Buttons tab of Flow
D. the Entity component of the default solution
A
You are a Dynamics 365 for Customer Service administrator.
You identify the following issues:
* Remote sales team members report that they cannot access the latest data on commuters, phones,
and tablets.
* Help desk team members must be able to access all inbound emails from multiple queues in a
single queue.
You need to resolve the issues.
Which options should you configure?
- Remote Sales Team
- Help Desk Team
Options: None, Forward Mailbox, Server-side synchronization, Dynamics 365 for Outlook
- Server Side Synchronization
2. Forward Mailbox
You are a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails to all contacts that are associated with cases. The
emails must provide the status for the case, use similar formatting, and include the following information:
* Contact name
* Case number
* Case title
* Case status
* Representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.
- Add data values under the Contact entity related to the account.
- Convert the template to a personal template.
- add data values from the Case entity
- Publish the Template
- Save the template.
- Add data values under the Account entity.
- Send a direct email from the Case view to desired cases.
- Create an email template for the case.
- Create an email template for the case.
- Add data values under the Account entity.
- Add data values under the Contact entity related to the account.
- Save the template.
You are a Dynamics 365 for Customer Service system administrator. You create a workflow
that requires customization to automate lead follow-up activities.
You need to migrate the production customizations to this new Dynamics 365 production instance.You must not migrate any data to the production instance.
Which five actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.
- Select the Production instance and select Backup & Restore
- In Microsoft Office 365 admin center, select the Instance tab.
- In the Copy Instance page, select Copy.
- Select Full Copy.
- Select the Production instance and click Copy.
- Select Minimal Copy.
- Select the Target instance.
- In Dynamics 365 admin center, select Instance tab.
- In Dynamics 365 admin center, select Instance tab.
- Select the Production instance and click Copy.
- Select the Target instance.
- Select Minimal Copy.
- In the Copy Instance page, select Copy.
You are a Dynamics 365 for Customer Service system administrator. You have a data file that
contains a list of accounts which must be important into the system.
You need to import the accounts by using the Import Data wizard.
Which four actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.
- Set the delimiter settings.
- Configure the number of parallel import processes.
- Confirm and address issues with the field mapping.
- Select the data map.
- Specify the number of records in the file.
- Select Mapping History.
- Select the appropriate setting Allow Duplicates property.
- Set the delimiter settings.
- Select the data map.
- Select the appropriate setting Allow Duplicates property.
- Specify the number of records in the file.
