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ACP Prep > Mastery of Foundational Content (closed book) > Flashcards

Mastery of Foundational Content (closed book) Flashcards

1
Q

What are the 3 Coaching Foundations?

A 
Guiding Principles (compass)
Coaching Competencies (vehicle or self as instrument)
Coaching Process (map)
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2
Q

What are the 4 guiding principles?

A

Adhere to High Standards of Ethical Conduct (Ethics)
Focus on the Client’s Agenda (Client Focus)
Build Commitment Through Involvement (Motivation)
Earn the Right to Advance at Each Stage of the Coaching Process (Permission)

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3
Q

What are the 3 competency clusters?

A

Co-creating the Relationship
Making Meaning with Others
Helping Others Succeed

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4
Q

What are the 3 competencies of Co-Creating the Relationship?

A

Relating
Coaching Process
Leveraging Diversity

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5
Q

What are the 3 competencies of Making Meaning with Others?

A

Questioning
Listening
Testing Assumptions

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6
Q

What are the 3 competencies of Helping Others Succeed?

A

Reframing
Contributing
Business Acumen

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7
Q

What are the 4 competencies that make up the Success Pyramid?

A

Coach Presence (center)
Relating
Questioning
Listening

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8
Q

In the 3 phases of the coaching process, what are the guiding questions for each and the related outcome?

A 
Phase I: What's up?
Outcome: Focus: Learn for perspective
Phase II: What matters?
Outcome: Align: Learn for knowledge
Phase III: What's next?
Outcome: Perform: Learn from experience
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9
Q

What is the name of Phase I of the coaching process and what are the 3 components and short descriptor?

A 
Phase I - Context
Entry and Contracting (Framing/Trigger)
Developmental Frames (Mental Models/Worldview)
Situation Analysis (Data Collection & Synthesis)
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10
Q

What is the name of Phase II of the coaching process and what are the 3 components and short descriptor?

A

Phase II - Content
Feedback (Giving & Receiving)
Exploring Options (Payoffs & Unintended Consequences)
Planning Priorities, Goals & Critical Success Factors)

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11
Q

What is the name of Phase III of the coaching process and what are the 3 components and short descriptor?

A

Phase III - Conduct
Action Strategies (Experimentation & Pilots/Reflection-on-Action)
Growth & Renewal (Strategic Insight)
Execution (Reflection-on-Action)

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12
Q

What are the 4 Response Modes?

A

Exploratory Response
Listening Response
Honest Labeling Response
Affective Response

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13
Q

Describe the Exploratory Response

A

Open-end questioning vs.
Closed ended questions
Egalitarian relationship vs.
Authoritarian relationship

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14
Q

Describe the Listening Response

A

Paraphrase
Clarify
Confirm

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15
Q

Describe the Honest Labeling Response

A

Straight talk

Dynamic between coach and client

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16
Q

Describe the Affective Response

A

Ask about feeling
Describe feeling
Social/emotional intelligence
Deep connection

17
Q

List the three basic elements of a Coaching Conversation

A

Framing/Engaging
Advancing
Disengaging

18
Q

What is the focus and key components for Framing/Engaging in a Coaching Conversation?

A 
Position/Trigger:
purpose
benefit
check
framing/opening move
19
Q

What is the focus and key components for Advancing in a Coaching Conversation?

A 
Competencies:
relating
coaching presence
questioning
listening
contributing
20
Q

What is the focus and key components for Disengaging in a Coaching Conversation?

A 
Conclude:
summarizing
confirming
commitments
checking alignment
21
Q

What are the 4 levels of the ORID framework and Lead Question of each?

A

Objective questions: What’s happening?
Reflective questions: How do you/I respond?
Interpretive questions: What does it mean?
Decisional questions: Now what?

22
Q

What is the focus for each of the 4 ORID questions?

A

What’s happening? (external focused)
How do you/I respond? (internal focused)
What does it mean? (relationship & possibility focused)
Now what? (action focused)

23
Q

What are the 4 components of the Learning from Experience framework?

A

Situation (context)
Task (content)
Action (conduct)
Results (impact)

24
Q

What are related coaching questions for the Situation (context) component of the Learning from Experience Framework?

A

Situation: What was the situation? Trigger? Players? Role?

25
Q

What are related coaching questions for the Task (content) component of the Learning from Experience Framework?

A

Task: Intentions? Goals?

26
Q

What are related coaching questions for the Action (conduct) component of the Learning from Experience Framework?

A

Action: What did you do? Approach?

27
Q

What are related coaching questions for the Results (impact) component of the Learning from Experience Framework?

A

Results: What was the outcome? Compare to initial intent?

28
Q

What are the 3 levels of listening

A

Level 1: Inner Voice/Self Talk (learner/judger)
Level 2: Client focused (linked to exploratory, listening and affective/concern response modes)
Level 3: Meta-communication (honest labeling/synchrony)

ACP Prep (2 decks)

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