Mastery of Foundational Content (closed book)

Question 1

What are the 3 Coaching Foundations?

Answer 1

Guiding Principles (compass)
Coaching Competencies (vehicle or self as instrument)
Coaching Process (map)

Question 2

What are the 4 guiding principles?

Answer 2

Adhere to High Standards of Ethical Conduct (Ethics)
Focus on the Client’s Agenda (Client Focus)
Build Commitment Through Involvement (Motivation)
Earn the Right to Advance at Each Stage of the Coaching Process (Permission)

Question 3

What are the 3 competency clusters?

Answer 3

Co-creating the Relationship
Making Meaning with Others
Helping Others Succeed

Question 4

What are the 3 competencies of Co-Creating the Relationship?

Answer 4

Relating
Coaching Process
Leveraging Diversity

Question 5

What are the 3 competencies of Making Meaning with Others?

Answer 5

Questioning
Listening
Testing Assumptions

Question 6

What are the 3 competencies of Helping Others Succeed?

Answer 6

Reframing
Contributing
Business Acumen

Question 7

What are the 4 competencies that make up the Success Pyramid?

Answer 7

Coach Presence (center)
Relating
Questioning
Listening

Question 8

In the 3 phases of the coaching process, what are the guiding questions for each and the related outcome?

Answer 8

Phase I: What's up?
Outcome: Focus: Learn for perspective
Phase II: What matters?
Outcome: Align: Learn for knowledge
Phase III: What's next?
Outcome: Perform: Learn from experience

Question 9

What is the name of Phase I of the coaching process and what are the 3 components and short descriptor?

Answer 9

Phase I - Context
Entry and Contracting (Framing/Trigger)
Developmental Frames (Mental Models/Worldview)
Situation Analysis (Data Collection & Synthesis)

Question 10

What is the name of Phase II of the coaching process and what are the 3 components and short descriptor?

Answer 10

Phase II - Content
Feedback (Giving & Receiving)
Exploring Options (Payoffs & Unintended Consequences)
Planning Priorities, Goals & Critical Success Factors)

Question 11

What is the name of Phase III of the coaching process and what are the 3 components and short descriptor?

Answer 11

Phase III - Conduct
Action Strategies (Experimentation & Pilots/Reflection-on-Action)
Growth & Renewal (Strategic Insight)
Execution (Reflection-on-Action)

Question 12

What are the 4 Response Modes?

Answer 12

Exploratory Response
Listening Response
Honest Labeling Response
Affective Response

Question 13

Describe the Exploratory Response

Answer 13

Open-end questioning vs.
Closed ended questions
Egalitarian relationship vs.
Authoritarian relationship

Question 14

Describe the Listening Response

Answer 14

Paraphrase
Clarify
Confirm

Question 15

Describe the Honest Labeling Response

Answer 15

Straight talk

Dynamic between coach and client

Question 16

Describe the Affective Response

Answer 16

Ask about feeling
Describe feeling
Social/emotional intelligence
Deep connection

Question 17

List the three basic elements of a Coaching Conversation

Answer 17

Framing/Engaging
Advancing
Disengaging

Question 18

What is the focus and key components for Framing/Engaging in a Coaching Conversation?

Answer 18

Position/Trigger:
purpose
benefit
check
framing/opening move

Question 19

What is the focus and key components for Advancing in a Coaching Conversation?

Answer 19

Competencies:
relating
coaching presence
questioning
listening
contributing

Question 20

What is the focus and key components for Disengaging in a Coaching Conversation?

Answer 20

Conclude:
summarizing
confirming
commitments
checking alignment

Question 21

What are the 4 levels of the ORID framework and Lead Question of each?

Answer 21

Objective questions: What’s happening?
Reflective questions: How do you/I respond?
Interpretive questions: What does it mean?
Decisional questions: Now what?

Question 22

What is the focus for each of the 4 ORID questions?

Answer 22

What’s happening? (external focused)
How do you/I respond? (internal focused)
What does it mean? (relationship & possibility focused)
Now what? (action focused)

Question 23

What are the 4 components of the Learning from Experience framework?

Answer 23

Situation (context)
Task (content)
Action (conduct)
Results (impact)

Question 24

What are related coaching questions for the Situation (context) component of the Learning from Experience Framework?

Answer 24

Situation: What was the situation? Trigger? Players? Role?

Question 25

What are related coaching questions for the Task (content) component of the Learning from Experience Framework?

Answer 25

Task: Intentions? Goals?

Question 26

What are related coaching questions for the Action (conduct) component of the Learning from Experience Framework?

Answer 26

Action: What did you do? Approach?

Question 27

What are related coaching questions for the Results (impact) component of the Learning from Experience Framework?

Answer 27

Results: What was the outcome? Compare to initial intent?

Question 28

What are the 3 levels of listening

Answer 28

Level 1: Inner Voice/Self Talk (learner/judger)
Level 2: Client focused (linked to exploratory, listening and affective/concern response modes)
Level 3: Meta-communication (honest labeling/synchrony)