Masterdeck Flashcards
1. What should a system administrator use to disable access to a custom application for a group of users? A. Profiles B. Sharing rules C. Web tabs D. Page layouts
A. Profiles
2.Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model?
A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist.
B. Create a lookup field from the manufacturer object to the model object.
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
D. Create a multi-select picklist field that includes both manufacturers and models.
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
- Sales representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
A. Notify the product manager using opportunity update reminders.
B. Enable opportunity teams and allow users to add the product manager.
C. Use similar opportunities to show opportunities related to the product manager.
D. Enable account teams and allow users to add the product manager.
B. Enable opportunity teams and allow users to add the product manager.
- What should a system administrator consider before importing a set of records into Salesforce? (There are two correct answers.)
A. The import file should include a record owner for each record.
B. Currency field values will default to the personal currency of the record owner.
C. Data should be de-duplicated in the import file prior to import.
D. Validation rules are not triggered when importing data using the import wizard.
A. The import file should include a record owner for each record.
C. Data should be de-duplicated in the import file prior to import.
- Which statement about custom summary formulas in reports is true? (There are two correct answers.)
A. Reports can be grouped by a custom summary formula result.
B. Custom summary formulas can reference a formula field within a report.
C. Custom summary formulas can reference another custom summary formula.
D. Custom summary formulas can be used in a report built from a custom report type.
B. Custom summary formulas can reference a formula field within a report.
D. Custom summary formulas can be used in a report built from a custom report type.
- All fields on the Approval page layout are available to view on the Approval History related list.
A. True
B. False
B. False
7. All of the following actions may take place on a Workflow Rule EXCEPT: A. Outbound API message B. Update Field C. Create a Task D. Create an Event
D. Create an Event
8. All of the following are default Account record types- with Client Management EXCEPT: A. Account Tab Default B. Business Account Default C. Person Account Default D. Partner Account Default
D. Partner Account Default
- All of the following are true about Default Sales Teams EXCEPT:
A. Default Sales Teams are configured on a user record
B. Default Sales Teams may be added manually to an opportunity record
C. Default Sales Teams may be added automatically to an opportunity
D. Default Sales Teams may be added manually to an account record
A. Default Sales Teams are configured on a user record
- All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:
A. Pipeline reports may include omitted opportunities from the forecast
B. Forecasts may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity
A. Pipeline reports may include omitted opportunities
11. All of the following are types of AppExchange Applications EXCEPT: A. Composite B. Client C. Provisional D. Native
C. Provisional
12. All of the following may be uploaded to the AppExchange Directory EXCEPT: A. Custom Tabs B. Custom Fields on Custom Objects C. Custom Fields on Standard Objects D. Custom Assignment Rules
C. Custom Fields on Standard Objects
13. All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT: A. External Id B. Parent External Id C. Record Id D. Record Number
D. Record Number
14. All of the following objects may have a queue EXCEPT: A. Accounts B. Cases C. Leads D. Custom Objects
A. Accounts
15. All of the following records may be imported via the import wizards EXCEPT A. Opportunities B. Accounts/Contacts C. Custom Objects D. Solutions E. Leads
A. Opportunities
16. An Approval Process begins when a record is: A. Created B. Saved C. Edited D. Submitted for Approval
D. Submitted for Approval
- Assets are related to which of the following sets of objects?
A. Opportunities, Products, Cases, Accounts, and Contacts
B. Products, Cases, Accounts, and Contacts
C. Cases, Contracts, Accounts, and Contacts
D. Opportunities, Cases, and Accounts
E. Opportunity Line Items, Cases, Accounts, and Contacts
B. Products, Cases, Accounts, and Contacts
- Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other’s data?
A. Yes
B. No
B. No
- Based solely on the role hierarchy a manager can do all of the following EXCEPT:
A. View, edit, delete, and transfer his/her and his/her subordinates records
B. Extend sharing on both his/her and his/her subordinate’s records
C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
D. View records his subordinate does not own but can view
C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
- The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?
A. Total Amount of Opportunities / Expected Revenue
B. Amount of Won Opportunities / Budgeted Cost
C. Expected Revenue / Budgeted Cost
D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost
D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost
- Case Assignment Rules are based on elapsed time
A. True
B. False
A. True
- Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. Reads the case
B. Adds a related comment to the case
C. Adds an activity or sends an email from the case record
D. Edits the case
E. All of the above
D. Edits the case
23. Custom formula fields are recalculated: A. Nightly B. Every twenty minutes C. Once per user session D. Each time a user views the record
D. Each time a user views the record
24. Custom Formula fields do Not support which of the following functional expression? A. Adding multiple records together B. If/then/else conditional statements C. Clickable image buttons D. Combine text strings together
C. Clickable image buttons
- Custom lead fields can be mapped to which sets of objects in salesforce.com?
A. Account, Contact, Opportunity, or Campaigns
B. Account, Contact, or Opportunity
C. Account or Contact Only
D. Contact or Opportunity Only
B. Account, Contact, or Opportunity
26. Custom Links can be used for the following: A. Launching an External URL B. Running an S Control C. Running a report D. All of the Above
D. All of the Above
- A custom lookup field can be added to create a relationship between a standard object and which of the following objects?
A. Users and Custom Objects
B. Leads, Accounts, Contacts and Custom Objects
C. Users, Custom Objects and Campaigns
D. Custom Objects, Contract and Campaigns
A. Users and Custom Objects
- Custom Web Tab may consist of all the following EXCEPT:
A. A URL
B. A URL that passes salesforce.com data like an organization’s name
C. An S-Control
D. An S-Control snippit
B. A URL that passes salesforce.com data like an organization’s name
- Data validation will be enforced when converting a lead
A. True
B. False
B. False
- Default values are available for standard text fields
A. True
B. False
B. False
- The difference between an opportunity record type and a sales process is:
A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields
A. The sales process controls the stage field, the record type controls all other picklist fields
- Fields hidden using Field Level Security are subject to Data Validation Rules.
A. True
B. False
B. False
- Folders are used to manage:
A. Either Reports, Price Books, Documents. or Email templates
B. Either Reports, Dashboards, Documents, or Products
C. Either Reports, Dashboards, Documents, or Email templates
D. Either Reports, Dashboards, Documents, or Other Folders
C. Either Reports, Dashboards, Documents, or Email templates
- How is the expected revenue calculated in the opportunity?
A. Amount multiplied by the total price of all opportunity line items
B. The sales price on any line item times the probability of the opportunity
C. Opportunity Amount multiplied by the probability
D. Amount multiplied by the discount percent
C. Opportunity Amount multiplied by the probability
36. How many other fields may a custom lead field be mapped to when converting a lead? A. One custom field B. Two custom fields C. Three custom fields D. Custom lead fields cannot be mapped
C. Three custom fields
- If a lead is converted without a value in the company field, what happens?
A. A Business Account is created
B. A Person Account is created
C. You will be prompted to decide whether to create a Person or a Business Account
D. Nothing
B. A Person Account is created
- If a lead, with a single marketing campaign, is converted, the campaign information will map to the newly created contact and opportunity record automatically
A. True
B. False
B. False
- If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application
A. True
B. False
B. False
- If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.
A. True
B. False
B. False
34. The formula editor may be used all of the following places EXCEPT: A. S-Control B. Formula Field C. Default Values on Standard Fields D. Workflow Field Updates
C. Default Values on Standard Fields
- If you have Read Only access to an account, can you add a task or event to the account?
A. True
B. False
B. False
- It is possible for a Page layout to be associated with a Record Type.
A. True
B. False
A. True
- It is possible to share a custom object record manually
A. True
B. False
A. True
- It’s possible to relate a person account to a contact on a business account.
A. True
B. False
B. False
45. It’s possible to view a forecast based on all of the following EXCEPT: A. Territory B. Product Family C. Date Range D. Sales Team
D. Sales Team
- A new list view can be created from within the console
A. True
B. False
B. False
- Once a field is hidden from a Profile using ‘Field Level Security’, a User associated to that Profile can still see the field using the following:
A. List Views
B. Reports
C. Search
D. None of the above, the user cannot see the field at all
D. None of the above, the user cannot see the field at all
- A Record Type may determine the default value of a picklist field.
A. True
B. False
A. True
- Related Lists display the many side of a one-to-many relationship
A. True
B. False
A. True
50. An S-Control may be all of the following EXCEPT: A. HTML B. XML C. URL D. Snippet
B. XML
51. An S-Control may be used in all of the following ways EXCEPT: A. Dashboard Component B. Custom Button C. Custom Link D. Import Wizard
D. Import Wizard
52. Select the best component to use if you want to list the top five sales performers on a dashboard. A. Chart B. Table C. Metric D. Gauge
B. Table
- A self service portal user may close their cases using Suggested Solutions in the self service portal.
A. True
B. False
A. True
- Time based workflow can be triggered every time a record is created Or edited.
A. True
B. False
B. False
- To make a field required, which of the following is used) (Pick the best possible answer)
A. Page Layout
B. Field Level Security
C. Profile
D. Both Page Layout and Field Level Security
A. Page Layout
- Users can be deleted from salesforce.com
A. True
B. False
B. False
- Validation rules are also enforced using the API and Import Wizards.
A. True
B. False
A. True
- Validation rules may evaluate an opportunity line item against the opportunity it’s associated with
A. True
B. False
A. True
- What are the opportunity defaults when converting a lead to an opportunity?
A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
B. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank
C. User defines amount, close date, and stage upon conversion
D. None of the above
A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
- What does the dashboard snapshot on the Home Page display?
A. Only the dashboard determined by the System Administrator
B. The first two rows of any of your available dashboards
C. The first row of any available dashboards
D. You cannot display a dashboard on the Home Page
C. The first row of any available dashboards
User Profile and the Marketing User checkbox at the User level?
A. They are the same thing
B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.
C. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns.
D. None of the Above
B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.
- What type of information can NOT be shown with an S-Control Dashboard component?
A. Combination of two other Dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representations of data
B. External feed of data
63. What type of report cannot be used to run a dashboard report? A. Tabular B. Matrix C. Summary D. None of the above
A. Tabular
- When a manager overrides a subordinate’s forecast,the subordinate can see the manager’s override
A. True
B. False
A. True
- When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?
A. Opportunity Close Date Only
B. Product Date Only
C. Schedule Date Only
D. Commit Date
E. Opportunity Close Date, Product Date, Schedule Date
A. Opportunity Close Date Only
- When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application
A. True
B. False
B. False
- When you add a custom object tab, all of the following will be accessible with the object EXCEPT:
A. Recent Items
B. Sidebar Search
C. Added to New Link/Create New Object Drop Down
D. Custom Object Reports
D. Custom Object Reports
- When you Delete a lead from a campaign, it deletes the lead record itself.
A. True
B. False
B. False
- When you delete a parent record, it will also delete the child record if that child record has a lookup relationship to the deleted record
A. True
B. False
B. False
- When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.
A. True
B. False
A. True
- Which action must be taken to view contacts associated with a case in the console?
A. The related lists of the case page layout must be modified
B. The custom links of the case page layout must be modified
C. The related object of the case page layout must be modified
D. The mini page layout of the case page layout must be modified
D. The mini page layout of the case page layout must be modified
72. Which Custom Object relationship has no effect on deletion or security of the related object? A. Master-Detail relationship B. Lookup relationship C. Open relationship D. None of the above
B. Lookup relationship
- Which objects can be customized for history tracking?
A. Solutions, Cases, Leads and Opportunities
B. Cases, Leads, Solutions, Contracts, and Custom Objects
C. Campaigns, Contracts, Custom Objects, and Solutions
D. Opportunities, Leads, and Contracts
B. Cases, Leads, Solutions, Contracts, and Custom Objects
- Which of the following best describes the Opportunity Stage History related list?
A. By default the list shows ,ALL changes made on the opportunity record
B. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes
C. The list can be customized to show changes to specific fields on the opportunity
D. None of the above
B. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes
75. Which of the following can NOT be used to customize your Home Page A. Company logo (Image) B. Dashboard Snapshot C. Custom Links D. Custom Formula Field
D. Custom Formula Field
- Which of the following does a Profile control?
A. Username and Password
B. Role level access
C. Read, Create, Edit, and Delete permissions
D. Sharing rules
C. Read, Create, Edit, and Delete permissions
77. Which of the following features is not available in Professional Edition? A. Big Deal Alert B. Workflow C. Account Sharing Rules D. Multi-Currency
B. Workflow
78. Which of the following fields CAN NOT be a controlling field for Dependent Picklists. A. Standard Picklist B. Custom Picklist C. Custom Multi-Select Picklist D. Standard Checkbox E. Custom Checkbox
C. Custom Multi-Select Picklist
- Which of the following object relationships is NOT allowed?
A. Standard object as the “master” and a custom object as the detail
B. Custom object as the master” and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object
B. Custom object as the master” and a standard object as the detail
80. Which of the following permissions enables the System Administrator Profile to edit any record, regardless of the Sharing Model? A. Customize Application B. Modify All Data C. View Setup and Configuration D. None of the above
B. Modify All Data
- Which of the following relationships are correct?
A. Lead, Contacts, and Opportunities can be associated to only one Campaign
B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
C. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign
D. Leads, Contacts, and Opportunities can be associated to several Campaigns
B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
- Which one does NOT apply to Custom Formula Fields:
A. Custom Formula Fields can reference other formula fields
B. Custom Formula Fields can reference standard fields
C. Custom Formula Fields can reference custom fields
D. Custom Formula Fields can calculate across objects
A. Custom Formula Fields can reference other formula fields
83. Which type of field cannot have universal requiredness? A. Lookup B. Text C. Email D. Number
A. Lookup
- Who can select the “sharing” button on Account and Opportunity records?
A. The Record Owner, System Administrator, and a User shared to the record
B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
C. The Record Owner, a User above the Record Owner, and the System Administrator
D. The Record Owner and System Administrator
C. The Record Owner, a User above the Record Owner, and the System Administrator
- With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.
A. True
B. False
A. True
- A Workflow rule can only be triggered when a record is created.
A. True
B. False
A. True
- You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports, dashboards and S Control will install
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
- You can customize the Opportunity Stage Historyrelated list on an Opportunity Page Layout.
A. True
B. False
A. True
- You can report on converted leads
A. True
B. False
A. True
- You can use standard reports when creating Dashboards
A. True
B. False
B. False
- You must be a user of salesforce.com in order to Receive an email notification in the case escalation process
A. True
B. False
B. False
93. Your customer is using Professional Edition. they want the ability to trigger an email every time an opportunity reaches 90% and the amount of the opportunity is one million dollars. What is the best way to accomplish this? A. Big Deal Alert B. Workflow Rule C. Escalation Rule Entry D. Assignment Rule Entry
A. Big Deal Alert
- Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?
A. The overall opportunity amount does not change but the converted amount in a report does
B. The overall opportunity amount and converted amount in a report changes
C. Only newly created opportunities reflect the change
D. Only historically created opportunities reflect the change
A. The overall opportunity amount does not change but the converted amount in a report does
95. API’s are not available for use in which Salesforce.com edition? A) Developer Edition B) Professional edition C) Enterprise Edition D) Unlimited edition
B) Professional edition
- Which Workflow evaluation Criteria cannot be used for Time Dependent Workflows?
A.When a record is created, or when a record is edited and did not previously meet the rule criteria
B.Only when a record is created
C.Every time a record is created or edited
D.All 3 criteria’s can be used
C.Every time a record is created or edited
97. Which Feature is not available in Salesforce.com ? A. Profile based Login Hours B. Profile based Login IP Ranges C. Organization based Login Hours D. Organization based Login IP ranges
C. Organization based Login Hours
98. Which of the following is the best way to make the Field Mandatory for everyone? A. Page Layout B. Validation Rule C. Roles & Profiles D. Field Level Security
B. Validation Rule
99. Which of the following is not a Standard Salesforce.com Application? A. Service B. Sales C. Call Center D. Community E. Marketing
A. Service
100. Which of the field types cannot be used as an External Id? A. Text Field B. Number Field C. Picklist Field D. Email Id Field
C. Picklist Field
Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities
which feature should a system administrator use to meet the requirements?
- Look-up Field
- Roll-up summary field
- Workflow field update
- Cross-object formula field
- Cross-object formula field
An opportunity record created with a close date of July 30, meets the criteria of time -dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
- The time dependent action is automatically removed from the queue
- The time dependent action is put on hold
- The time dependent action will execute on July 30.
- The time dependent action will execute on July 23.
- The time dependent action is automatically removed from the queue
Universal container has two sales groups; each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
- Record Types
- Multi-Select Picklists
- Page Layouts
- Roles
- Record Types
A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the “Create” profile permission for the campaign object. How should the system administrator resolve the issue?
- Marketing User checkbox in the user record.
- Select the “Manage Campaigns” profile permission.
- Grant the user “Read” profile permission for the campaign.
- Add the New button to the page layout using the page layout
- Marketing User checkbox in the user record.
What can an administrator configure for users on the search results? (3 answers) ***
- Filters by which users can narrow down results
- Objects included in the search
- Fields being searched on for each object.
- Number of records displayed for each object.
- Columns displayed for each object.
- Fields being searched on for each object.
- Number of records displayed for each object.
- Columns displayed for each object.
What user interface setting must be enabled for users to edit records in a list view? (2 answers)
- Enhanced lists
- Enhanced page layout editor
- Inline editing
- Enhanced profile list views
- Enhanced lists
3. Inline editing
The support group at universal container wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.
What feature should an administrator use to meet the requirement? (3 answers)
- Permission sets
- Record Types
- Support processes
- Page layouts
- Field-level Security
- Record Types
- Support processes
- Page layouts
Sales management at universal containers needs to display the information listed below in each account record
• Amount of all closed won opportunities
• Amount of all open opportunities
Which feature should a system administrator use to meet this requirement?
- Columns in the related list
- Roll-up summary fields
- Cross-Object formula fields
- Workflow rules with field updates
- Roll-up summary fields
What type of field allows users to input text, images, and links?
- Input area
- Text and Image area
- Text area
- Text area (rich)
Text area (rich)
When case assignment rules are being setup, cases can be assigned to whom? (2 answers)
- Queue
- User
- Case Team
- Contact
- Queue
2. User
What should an administrator consider when setting up case feed?
- Case feed replaces the standard case detail page by default
- The Use Case Feed permission is automatically active for all profiles
- Case feed requires the Service Cloud User feature license
- Chatter Feed tracking must be enabled for the case object.
- Chatter Feed tracking must be enabled for the case object.
What type of record access can an administrator grant (2 answers)?
- Read/Write only
- Read only
- Read/Write/Delete
- Read/Write/Transfer
- Read/Write only
2. Read only
Which statement is true if a custom fiscal year is enabled? (2 answers)
- The custom fiscal year automatically updates product schedules.
- The custom fiscal year must be defined manually
- The defined custom fiscal year only affects forecasts
- The custom fiscal year setting CANNOT be disabled
- The custom fiscal year must be defined manually
4. The custom fiscal year setting CANNOT be disabled
A system administrator at Universal Containers needs to transfer records from one user to another.
What object can be transferred using the mass transfer tool?(2 answers)
- Leads
- Campaigns
- Quotas
- Accounts
- Leads
4. Accounts
What must an administrator do when creating a record type?
- Create a new page layout for the record type
- Set the field-level security for the record type
- Assign the record type to the appropriate profiles
- Add the record type to the required user records
- Assign the record type to the appropriate profiles
- A system administrator at universal containers created a new account record type. However, sales users are unable to select record type when creating new account records.
What is a possible reason for this?(2 answers)
- The record type does not have an assigned page layout
- The record type has not been added to the sales user profile
- The record type has not been set as the default record type
- The record type has not been activated.
- The record type has not been added to the sales user profile
- The record type has not been activated.
How can a sales user relate an opportunity to a campaign? (2 answers)
- Use the campaign hierarchy related list on the opportunity.
- Select the primary campaign source for the opportunity.
- Use the campaign influence related list on the opportunity.
- Select the campaign record type when creating the opportunity.
- Select the primary campaign source for the opportunity.
3. Use the campaign influence related list on the opportunity.
What will happen when a user attempts to log in to Salesforce from an IP outside the user’s profile but within the organization-wide trusted IP range?
- The user will not be able to log in at all.
- The user will be able to log in after the computer is activated.
- The user will be able to log in without activating the computer.
- The user will be able to log in after answering the security question.
- The user will not be able to log in at all.
When importing data, what happens if some records do NOT meet the data validation criteria?
- Import process ignores the data validation criteria
- Import process aborts when it encounters the first invalid record
- Import process fails only for the records with invalid data.
- Import process requires user authorization to import the invalid records
- Import process fails only for the records with invalid data.
- What can be modified on standard object fields? (3 answers)
- Field type
- Label
- Default text
- Help text
- Picklist Values
- Label
- Help text
- Picklist Values
What is the purpose of the service cloud (customer) portal? (2 answers)
- To share support reports and dashboards with high profile accounts
- To provide Web self-service by exposing knowledge articles
- To allow customers to log and check the status cases online
- To allow partners to access contact records for case collaboration.
- To provide Web self-service by exposing knowledge articles
- To allow customers to log and check the status cases online
What is the capability of the service cloud (customer) portal? (2 answers) ***
- Customer can log, view, edit, and close their own cases.
- Customers can view and edit contacts related to their own accounts.
- The portal and its users can be created without additional licenses.
- The portal can be customized with corporate branding.
- Customer can log, view, edit, and close their own cases.
4. The portal can be customized with corporate branding.
What are the valid organization-wide default options for the Account Object?
- Public Read/Write/Transfer
- Private
- No Access
- Public Read/Write/Delete
- Private
What standard object has a one-to-many relationship with the account object? (3 answers)
- Lead
- Opportunity
- Campaign
- Contact
- Case
- Opportunity
- Contact
- Case
A marketing user has received a file of leads to import. What tool can be used to avoid duplicate leads?
- Merge Leads function
- Validation Rules
- Data Loader
- Import Wizard
- Import Wizard
How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?
- Set the field to hidden on the user role
- Remove the field from page layouts
- Set the field to hidden using field-level security
- Remove the field from reports and list views
- Set the field to hidden using field-level security
What can be done with a workflow field update action? (2 answers)
- Change the record type of a record
- Update the value of a formula field
- Apply a specific value to a field
- Update the value of a field on a child object.
- Change the record type of a record
3. Apply a specific value to a field
What can be done with a workflow field update action? (2 answers)
- Change the record type of a record
- Update the value of a formula field
- Apply a specific value to a field
- Update the value of a field on a child object.
- Change the record type of a record
3. Apply a specific value to a field
Universal containers are using a private sharing model. The US sales director needs full access to all records of the US sales representatives.
How can this be accomplished?
- sales director in a queue with the US sales representative’s
- Define a role hierarchy where the US sales representatives roll up to the US sales director
- Give the US sales director read/write/edit/delete object permissions on the profile
- Define a role hierarchy where the US sales director rolls up to the CEO
- Define a role hierarchy where the US sales representatives roll up to the US sales director
What permission is set in a user’s profile? (3 answers)
- Mass email
- Marketing user
- Active
- Run Reports
- Object Permissions
- Mass email
- Run Reports
- Object Permissions
What setting is controlled by a user’s profile? (3 answers)
- Field level security
- Feature license assignment
- Record type assignment
- Locale settings
- Assigned apps
- Field level security
- Record type assignment
- Assigned apps
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
- Read-Only
- Default On
- Default Off
- Tab Hidden
- Tab Hidden
A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts.
How should an administrator meet this requirement?
- Create an escalation rule based on the opportunity amount.
- Create a workflow rule on opportunity object.
- Create an auto-response rule on the opportunity amount.
- Create a validation rule that evaluates the account rating
- Create a workflow rule on opportunity object.
Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representative do to ensure the marketing team can access the opportunity?
- Add the public group to an opportunity queue.
- Manually share the record with the public group.
- Change the opportunity owner to the public group.
- Add the public group to the opportunity team.
- Manually share the record with the public group.
What should an administrator consider when configuring workflow rules? (2 answers) ***
- Rules can be evaluated when records are created or edited
- Rules must be deactivated before using an import wizard
- All existing records are evaluated when a new rule is activated
- Rule actions can take place immediately or on a specific date
- Rules can be evaluated when records are created or edited
4. Rule actions can take place immediately or on a specific date
The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account`s support plan expires.
What should an administrator configure to meet this requirement?
- Assignment rule
- Workflow rule
- Auto-Response rule
- Escalation rule
- Workflow rule
Which statement is true regarding an approval process? (2 answers)
- A delegated approver can reassign approval requests
- An approval action defines the result of record approval or rejection
- An assignment rule defines the approver for each process step
- The approval history related list can be used to track the process
- An approval action defines the result of record approval or rejection
- The approval history related list can be used to track the process
What should be considered when configuring the lead conversion process? (2 answers)
- Standard lead fields are automatically converted into account, contact and opportunity fields
- Custom Lead fields can be mapped to custom object fields
- Roll-up Summary Lead Fields can be mapped to custom contact fields
- Custom Lead fields can be mapped to account, contact and opportunity fields
- Standard lead fields are automatically converted into account, contact and opportunity fields
- Custom Lead fields can be mapped to account, contact and opportunity fields
A time dependent action is placed in the work flow queue when the record is created.
When will the action be removed from the queue? (2 answers)
- When the record no longer matches the rule criteria.
- When the action is deleted from the workflow queue.
- When a validation rule is triggered for the record
- When another record triggers the same workflow rule
- When the record no longer matches the rule criteria.
2. When the action is deleted from the workflow queue.
Universal Containers needs to synchronize data between salesforce and an external financial system.
How can a system administrator accomplish this?
- Use an external ID field to match records between systems
- Use the excel connector to export records from both systems
- Use the data loader to match records between the systems
- Use the data loader to upsert Salesforce records into the financial system
- Use an external ID field to match records between systems
A user at Universal container reports an error message when attempting to log in. The administrator checks the user’s login history, but there is no record of the attempted login.
What could be cause of this issue?
- The user is attempting to log in outside of the profile login range
- The user is attempting to log in outside of the profile IP
- The user is attempting to log in with wrong username
- The user is attempting to log in with wrong password
- The user is attempting to log in with wrong username
If two objects have a parent child relationship, how can a user access the child record from the parent record?
- Lookup field
- Related list
- Custom link
- Child field
- Related list
When converting a lead, how can an administrator capture custom lead data on the converted contact?
- Use the lead conversion wizard to select the fields
- Map custom lead field to the standard lead field
- Use the data loader to move the custom lead data
- Map custom lead fields to custom contact fields
- Map custom lead fields to custom contact fields
Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific Opportunities to help sales representatives’ close deals faster.
How can an administrator meet this requirement?
- Add sales engineers to account teams.
- Add chatter groups to opportunities.
- Enable chatter Feed Tracking on opportunities.
- Add sales engineers to opportunity teams.
- Add sales engineers to opportunity teams.
The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used while creating this custom field?
- Hierarchical relationship
- Lookup relationship
- Formula
- Lookup Filter
- Lookup relationship
A user profile has a login hour restrictions set to Monday through A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. It is Tuesday and it is now 5.01 PM.
Which behavior of the application should the user expect?
- The user will be logged out and any unsaved work-in-progress will be lost
- The user will be logged out and any unsaved work-in-progress will be saved
- The user will be able to continue working and start new sessions
- The user will be able to continue working, but will be unable to start any new sessions
- The user will be able to continue working, but will be unable to start any new sessions
When the multiple currencies feature is enabled, which currency is used as the basics for all currency conversion rates?
- Active currency
- Personal currency
- Corporate currency
- Record currency
- Corporate currency
Which Option is available when using the process visualizer? (2 answers)
- Share annotated approval process diagrams
- View approval processes as a flow chart
- Add approval steps from the process visualizer
- Edit the criteria used to trigger the approval process
- Share annotated approval process diagrams
2. View approval processes as a flow chart
A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
How can the system administrator help the user log into Salesforce? (2 answers)
- Click reset password on the user’s record detail page.
- Send an email to the user containing the user’s password
- Log in as the user and enter a new password
- Click unlock on the user’s record detail page
- Click reset password on the user’s record detail page.
4. Click unlock on the user’s record detail pag
How can knowledge articles be used? (2 answers)
- To display Salesforce answers
- To display Salesforce solutions
- To display for customer self-service
- To resolve customer cases
- To display for customer self-service
4. To resolve customer cases
Sales representatives at universal containers should not be able to create leads, delete their own accounts, or send mass emails.
How can an administrator meet these requirements?
- Modify a standard profile.
- Create a custom profile.
- Change the organization-wide default settings.
- Create a sharing rule.
- Change the organization-wide default settings.
4. Create a sharing rule.
The marketing team at universal containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead.
How can the system administrator automate this process?
- Create an email template for each language and an assignment rule to send appropriate template
- Create an email template for each language and an auto response rule to send appropriate template
- Create an email template for each language and a workflow alert to send appropriate template
- Create a single email template and use the translation workbench to translate and send the appropriate template
- Create a single email template and use the translation workbench to translate and send the appropriate template
The VP of sales at universal containers requested that “Verbal Agreement” be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users.
What should the administrator do?
- Ensure the limit of 10 stage values was not exceeded
- Ensure the new value was marked as active
- Add the new value to the appropriate record type
- Add the new value to the appropriate sales process
- Create a custom profile for users on the facilities team.
Universal Containers has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group.
How should a system administrator meet this requirement? (2 answers)
- Create two record types
- Create two permission sets
- Create two page layouts
- Create two sales processes.
- Create two record types
3. Create two page layouts
Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.
How can a system administrator give the sales operation team read/write access to all escalated cases?
- Create a case escalation rule.
- Create a case assignment rule.
- Create a criteria-based sharing rule.
- Create an ownership-based sharing rule.
- Create a criteria-based sharing rule.
Universal Containers uses Web-to-Case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “forgot” and “password”.
What does the administrator need to configure to meet this requirement?
- Email-to-case
- Auto-response rule
- Validation rule
- Support settings
- Auto-response rule
Universal Containers wants to automatically back up all the Salesforce data on a monthly basis.
Which tool can a system administrator use to meet this requirement?
- Data export service
- Analytic snapshot
- Import wizard
- Scheduled report.
- Data export service
Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record.
How should the system administrator meet this requirement? (2 answers)
- Create a lookup relationship field on the account object.
- Add the account related list to the survey page layout.
- Create a lookup relationship field on the survey object.
- Add the survey related list to the account page layout.
- Create a lookup relationship field on the survey object.
4. Add the survey related list to the account page layout.
- Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry Field.
What should an administrator do to troubleshoot the issues?(2 answers)
- Verify the field-level security for the industry field is not set to “Read Only” on the user profiles.
- Verify the industry field is set as required on all the account page layouts assigned to the users
- Verify the users have the “Modify all data” permission for account on their profiles
- Verify the users have the “Edit” permission for accounts on their profiles
- Verify the field-level security for the industry field is not set to “Read Only” on the user profiles.
- Verify the industry field is set as required on all the account page layouts assigned to the users
Which data can be highlighted in a report using conditional highlighting?(3 answers)***
- Grand Totals
- Summarized Totals
- Data Fields
- Grouped by Field Names
- Summary Formulas
- Grand Totals
- Summarized Totals
- Grouped by Field Names
Which circumstances will prevent a system administrator from deleting a custom field?
- The field is used in a workflow field update
- The field is used in a report
- The field is used in a page layout
- The field is part of a field dependency
- The field is used in a workflow field update
What is a capability of salesforce knowledge? (2 answers)
- Knowledge automatically creates a solution for each new article.
- Knowledge uses data categories and roles to make articles visible to specific users.
- Knowledge only allows a single article type across all data categories
- Knowledge allows an organization to share articles with partner portal users.
- Knowledge uses data categories and roles to make articles visible to specific users.
- Knowledge allows an organization to share articles with partner portal users.
What item appears in a user’s My Unresolved items after synchronization using Salesforce for outlook? (2 answers)
- Notes not associated to a record.
- Email not associated to a record.
- Contacts not assigned to an account.
- Cases not assigned to a contact.
- Email not associated to a record.
3. Contacts not assigned to an account.
Which statement about sharing rules is true? (2 answers)
- Sharing rules opens up access to records
- Sharing rules are required in public read/write organizations
- Sharing rules grants delete access to records
- Sharing rules grants record access to roles and public groups
- Sharing rules opens up access to records
4. Sharing rules grants record access to roles and public groups
What feature allows a user to group campaigns within a specific marketing program or initiative?
- Campaign Members
- Campaign influence
- Campaign lists
- Campaign hierarchy
- Campaign hierarchy
When can a validation rule be used to prevent invalid data? (3 answers)
- When records are deleted by a user
- When records are imported
- When records are edited by user
- When records are updated by a workflow rule
- When records are submitted using web-to-lead
- When records are imported
- When records are edited by user
- When records are updated by a workflow rule
What is affected by changing the default locale setting for an organization?
- Currency
- Time zone
- Date fields
- Language c
- Summary reports
4. Matrix reports
Criteria-based sharing rules can be created for which objects? (3 answers)
- Campaign Members
- Accounts
- Contacts
- Opportunities
- Users
- Accounts
- Contacts
- Opportunities
What will occur when a system administrator creates a dynamic dashboard?
- The dashboard components resize based on the device used to view the dashboard
- The data displayed varies based on the user viewing the dashboard
- The dashboard refreshes automatically whenever the underlying data changes
- The dashboard automatically sends an email when the underlying data changes
- The data displayed varies based on the user viewing the dashboard
Which feature license can be assigned to a user record in salesforce? (2 answers)
- Service cloud User
- Console User
- Knowledge User
- Opportunity User
- Service cloud User
3. Knowledge User
A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline.
What may be updated as a result of the status change? Choose 2 answers
- Sales quota
- Account rating
- Forecast category
- Probability
- Forecast category
4. Probability
How can a system administrator add users to a salesforce organization using Chatter Free? Choose 2 answers
- Enable invites to allow users to invite others within specified email domains
- Create users in the organization and assign them a Chatter Free license
- Assign Chatter Free license to users outside the specified email domains
- Assign Chatter Free license to existing Salesforce users
- Enable invites to allow users to invite others within specified email domains
- Create users in the organization and assign them a Chatter Free license
- How can a system administrator grant users access to dashboards? Choose 2 answers
- Share folders with queues
- Share folders with public groups
- Designate running users.
- Share folders with roles
- Share folders with public groups
4. Share folders with roles
What does a custom report type determine? (Choose 2 answers)
- The custom summary formulas displayed in a resulting report
- The objects that are available when building a report.
- The report format of the resulting report
- The fields that can be used as columns when building a report
- The objects that are available when building a report.
4. The fields that can be used as columns when building a report
Which statement is true regarding the Answers community? (2 answers)
- Data categories controls access to articles and questions?
- Unanswered questions are automatically escalated to new cases
- Community experts must be internal salesforce users
- Answers can be displayed externally on a customer or partner portal
- Data categories controls access to articles and questions?
- Answers can be displayed externally on a customer or partner portal
A time-dependent action is placed in the workflow queue when the record is created.
When will the action be removed from the queue? (2 answers)
1. When another record triggers the same workflow rule
2. When the record no longer matches the rule criteria
3. When a validation rule is triggered for the record
4. When the action is deleted from the workflow queue
- When the record no longer matches the rule criteria
4. When the action is deleted from the workflow queue
A system administrator at universal containers needs to mass update the lead source on a number of opportunity records.
How can this be accomplished? Choose 2 answers
- Create a list view for opportunities and update using inline editing.
- Export opportunities and update using the data loader
- Use similar opportunities to update the opportunities
- Export opportunities and update using import wizard
- Create a list view for opportunities and update using inline editing.
- Export opportunities and update using the data loader
Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results.
How can the system administrator address this problem?
- Use the show filter to filter report results and reduce records returned
- Move the opportunity reports into each user’s personal reports
- Update the sharing rules to limit user access to certain opportunity
- Move the opportunity reports into a folder with restricted access
- Use the show filter to filter report results and reduce records returned
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the ‘create’ profile permission for campaigns.
How should a system administrator grant the correct access to the user?
- Grant the user delegated administration rights to campaign
- Select the marketing user checkbox on the user record
- Assign the user to standard Marketing User profile
- Create a campaign sharing rule to grant access to the user
- Select the marketing user checkbox on the user record
What is a method for adding content to Salesforce CRM content? (2 answers)
- Attachments
- Chatter files
- Libraries
- Documents
- Chatter files
3. Libraries
- Which dashboard component can display data from the summary rows of reports? (2 answers)
- Chart
- Metric
- Table
- Gauge
- Chart
3. Table
What is the purpose of the AppExchange? Choose 2 answers
- Support users can install the Service Cloud console custom app.
- Customers can share and install apps published by Salesforce partners.
- Administrators can download and customize pre-built dashboards and reports.
- Partners can download accounts and contacts to collaborate on sales deals.
- Customers can share and install apps published by Salesforce partners.
- Administrators can download and customize pre-built dashboards and reports.
What should a system administrator consider when setting up Mobile Lite? (2 answers) **
- It allows access to all standard objects in the organization.
- It allows access to most custom objects in the organization.
- It must be enabled for the entire organization.
- Only recently viewed records are synchronized
- It must be enabled for the entire organization.
4. Only recently viewed records are synchronized.
Which statement about the products and price books is true? (2 answers)
- A product can have a different list price in different price books
- A standard and list price for product can be listed in multiple currencies
- Products without a price are automatically added to the standard price book
- Price Books that contain assets cannot contain products.
- A product can have a different list price in different price books
- A standard and list price for product can be listed in multiple currencies
Which statement about the products and price books is true? (2 answers)
- A product can have a different list price in different price books
- A standard and list price for product can be listed in multiple currencies
- Products without a price are automatically added to the standard price book
- Price Books that contain assets cannot contain products.
- A product can have a different list price in different price books
- A standard and list price for product can be listed in multiple currencies
Where can the multilingual solution search feature be enabled? (2 answers)
- Public knowledge base
- Solution tab search
- Self-service portal
- Salesforce content
- Public knowledge base
3. Self-service portal
Which statement about Chatter posts and comments is true? Choose 2 answers**
- Posts to a user’s profile are hidden from anyone below that user in the role hierarchy.
- Posts made to a user’s profile are visible to all users in the organization.
- Updates to the Chatter feed on a record are only visible to users with access to the record.
- Posts to a user’s profile can be made private by checking the lock icon.
- Posts made to a user’s profile are visible to all users in the organization.
- Updates to the Chatter feed on a record are only visible to users with access to the record.
The marketing team at universal container users a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives.
How can a system administrator ensure that all leads are handled even they do not meet the Assignment criteria?
- Specify a default lead owner
- Specify a default lead creator
- Create an escalation rule to route unassigned leads
- Create a validation rule to route unassigned leads.
- Specify a default lead owner
What does the controlling field determine when field dependencies are being created?
- The default value populated in the dependent field.
- The field-level security for the dependent field.
- The Values that appear in the dependent field.
- The dependent fields that appear on layout.
- The Values that appear in the dependent field.
What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user’s profile but within the organization-wide trusted IP range?
- The user will not be able to login at all.
- The user will be able to login without activating the computer
- The user will be able to login after the computer is activated
- The user will be able to login after answering a security question
- The user will not be able to login at all.
What can be transferred form one user to another user during a mass transfer of account records? Choose 3 answers
- Open activities
- Closed activities
- Open cases
- Related custom object records
- Closed cases
- Open activities
- Open cases
- Closed cases
Which setting can a system administrator enable in the user interface? (2 answers)
- Customizable recent tags
- Printable list views
- Chatter messenger for specific users
- Related list hover links
- Printable list views
4. Related list hover links
What can a marketing user do using the Manage Members button on a campaign record? Choose 2 answers:
- Import new leads and associate them with the campaigns
- Associate existing contacts with the campaign
- Associate existing opportunities with the campaign
- Create a custom report including all campaign members
- Import new leads and associate them with the campaigns
2. Associate existing contacts with the campaign
Universal Containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions
What permissions can a system administrator enable to meet this requirement in the regional sales managers` custom profiles?
- “Visible” for the Sales app
- “Read” for opportunities
- “View All” for opportunities
- “View All Data”
- “View All” for opportunities
What can users do with Mobile lite? Choose 2 answers
- Search for records that were not previously downloaded to mobile device
- View, create, edit, and delete accounts, contacts and opportunities
- View, create, edit and delete custom objects
- View campaigns and manage campaign members
- Search for records that were not previously downloaded to mobile device
- View, create, edit, and delete accounts, contacts and opportunities
Which component can be included in a custom home page layout? Choose 3.
- Dashboard components
- Pending approval list
- Analytic snapshots
- Message and alerts
- Trending Chatter topics
- Dashboard components
- Pending approval list
- Message and alerts
What is an option when customizing a report? (3 answers)
- Add a filter
- Summarize fields
- Schedule a refresh time
- Add a gauge component
- Add a grouping
- Add a filter
- Summarize fields
- Add a grouping
Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this?
- Data Loader
- Data Export Service
- Account Report Export
- Account analytic snapshot
- Data Export Service
When using sharing rules, what can records be shared with? (2 answers)
- Roles and subordinates
- Profiles
- Queues
- Public Groups
- Roles and subordinates
4. Public Groups
Universal containers want to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? Choose 2 answers
- Create custom fields
- Create a validation rule
- Create a page layout
- Create a support process
- Create custom fields
3. Create a page layout
What option is available when scheduling a dashboard refresh? (2 answers) ***
- Define refresh times for specific dashboard components
- View and remove a scheduled dashboard refresh
- Schedule the dashboard to refresh in different time zones
- Send a refresh notification to users with access to the dashboard.
- View and remove a scheduled dashboard refresh
4. Send a refresh notification to users with access to the dashboard.
Which chart type can be used to display summary values from two different levels of grouping in a report. (2 answers)
- Stacked bar chart
- Funnel chart
- Donut chart
- Grouped line chart
- Stacked bar chart
4. Grouped line chart
What relationship can be selected in a custom report type where accounts is the primary object and contacts is the related object?
- Each account may or may not have related contacts.
- Each account must have a related account
- Each contact may or may not have a related account.
- Each account must not have related contacts
- Each account may or may not have related contacts.
What should a system administrator consider when deleting a custom field? Choose 3 answers.
- Fields must be removed from page layouts after being deleted.
- Deleted fields and values can be restored from the recycle bin within 15 days.
- Fields used in workflow and assignment rules cannot be deleted
- Existing field values must be transferred to a new custom field
- Field values should be archived before a field is deleted.
- Deleted fields and values can be restored from the recycle bin within 15 days.
- Fields used in workflow and assignment rules cannot be deleted
- Field values should be archived before a field is deleted.
Universal Containers set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
- Opportunities owned by the user running the report and users below them in the role hierarchy
- Opportunities owned by the user running the report and users in the same role in the role hierarchy.
- Opportunities for which the user running the report is also the account owner.
- Opportunities for the entire sales organization regardless of the user running the report.
- Opportunities owned by the user running the report and users below them in the role hierarchy
The sales operations team at universal containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system administrator meet this requirement?
- Manually share all records owned by sales representatives with sales operations.
- Define a role hierarchy where the sales operations role is above the sales representative role
- Add sales operations users to the default account teams for all sales representatives.
- Create sharing rules that give sales operations access to records owned by sales representatives.
- Define a role hierarchy where the sales operations role is above the sales representative role
Universal container needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system administrator use to meet this requirement? (Choose 3)
- Validation rules
- Record Types
- Delegated administration
- Support processes
- Page Layouts
- Record Types
- Support processes
- Page Layouts
Which privilege can be granted to members of a content library (workspace) without modifying user permissions? Choose 2 answers ***
- Create a new content library
- Share content with other users in Chatter
- Edit a member’s library permissions
- Add tags when editing content details
- Share content with other users in Chatter
4. Add tags when editing content details
What does a page layout allow an administrator to control?
- The record types available to each role and profile
- The fields users see on detail and edit pages
- The business process and related picklist values displayed
- The fields users see in reports and list views
- The fields users see on detail and edit pages
Which statement about community experts is true? Choose 2 answers***
- Community experts can manage Salesforce ideas categories
- Community experts can be designated for Salesforce ideas of answers
- Community experts are designated by an icon
- Community experts can delete in appropriate community content.
- Community experts can be designated for Salesforce ideas of answers
- Community experts are designated by an icon
When is validation rules applied when using Salesforce for Outlook?
- Every time a user views a record
- Every time data is synchronized with the server
- Every time a record is updated
- Every time a record is saved
- Every time data is synchronized with the server
Which accounts are automatically synchronized on Salesforce classic
- Accounts that the users own
- All recently accessed accounts
- Accounts selected with the sync button
- Any account created in the last 30 days
- All recently accessed accounts
Which is a feature of Chatter? (3 answers)
- Feeds
- Events
- Bookmarks
- Recommendations
- Notes
- Feeds
- Bookmarks
- Recommendations
What type of customization can be done on Activities? (Tasks and Events) (3 answers)
- Workflow Rules
- Custom Fields
- Field Tracking
- Assignment Rules
- Validation Rules
- Workflow Rules
- Custom Fields
- Validation Rules
What type of customization can be done on Activities? (Tasks and Events) (3 answers)
- Workflow Rules
- Custom Fields
- Field Tracking
- Assignment Rules
- Validation Rules
- Workflow Rules
- Custom Fields
- Validation Rules
Which functionality is available when using the data export service?
Choose 2 answers
1. Include the values of formula fields.
2. Include attachments.
3. Schedule a recurring export.
4. Export a subset or records for a given object.
- Include attachments.
3. Schedule a recurring export.
What can a system administrator customize for a partner portal without affecting the user interface for internal Salesforce users? (Choose 2)
- Standard Field labels
- Tab Colors and Fonts
- Page Layouts
- Custom object tab names
- Tab Colors and Fonts
3. Page Layouts
Which step must a system administrator take before users can use the Salesforce for Outlook client? (Choose 2)
- Assign users to Outlook configuration
- Specify a user’s Outlook synchronization folders
- Select syncing direction and conflict behavior
- Run a first time synchronization for each user
- Assign users to Outlook configuration
3. Select syncing direction and conflict behavior
What is the Enhancement to process builder?
- Administrator receives a fault email when a process fails due to User Inactivity.
- More than one schedule can be done in a single action.
- Process Criteria can be Evaluated at a specific time of a day.
4 .Administrator receives an email when a process is completes successfully.
- Administrator receives a fault email when a process fails due to User Inactivity.
- More than one schedule can be done in a single action.
Sales management at Universal Containers is requesting better visibility into specific types of sales deals. They need to be notified when opportunities worth a large amount are close to closing. They would also like to receive a list of opportunities that are still open past the close date. Which feature can a system administrator use to accomplish this? (Choose 2)
- Opportunity update reminders
- Big deal alerts
- Opportunity Escalation Rules
- Opportunity field history tracking
- Opportunity update reminders
2. Big deal alerts
In a Salesforce Organization using a State and Country picklists, what feature allows a Lightning Experience user to choose
the correct address when entering information in the standard address field?
- Contact lookup for address fields on a custom Objects.
- Lookups for Standard address fields.
- Auto-Completion for Standard address fields.
- Auto-Completion for Custom fields.
- Auto-Completion for Standard address fields.
What is an enhancement for Salesforce Files?
Chose 2 answers
- A file Owner can freeze a file to prevent additional share of the file.
- A User can upload files from the files related list on standard Object only .
- An Administrator can control whether users can upload files from Salesforce.
- An Administrator can control whether users can upload files from their Computer.
- A file Owner can freeze a file to prevent additional share of the file.
- An Administrator can control whether users can upload files from Salesforce.
What is an enhancement to working with records in Chatter Groups?
Chose 2 answers
- When a record is @mentioned on a group,that record becomes a Group Record.
- Group records are visible to all members of that group.
- When a group is @mentioned on a record, that record becomes Group Record.
- Group Records are displayed in the groups related lists.
- When a group is @mentioned on a record, that record becomes Group Record.
- Group Records are displayed in the groups related lists.
By default, which Users have access to Lightning Experience Once it has been enabled?
- All users in the Salesforce Organization.
- All users with Standard Salesforce profiles.
- Only users with the System Administrator profile.
- Only users with the Sales User permission.
- All users with Standard Salesforce profiles.
What is a capability of the content delivery feature of Salesforce Content? (Choose 3)
- Generates URLs for content files
- Publishes content from Salesforce to a company’s website
- Tracks which recipients have viewed and downloaded content
- Makes content available to recipients within and outside of Salesforce
- Track how often content is viewed if downloaded .
- Generates URLs for content files
- Makes content available to recipients within and outside of Salesforce
- Track how often content is viewed if downloaded.
What is a capability of the content delivery feature of salesforce content? choose 2
A. Associate the content delivery with a salesforce record.
B. Password protect content deliveries that contain sensitive data.
C. Customize the URL assigned to the content delivery.
D. Track the external users who have downloaded a content.
B. Password protect content deliveries that contain sensitive data.
D. Track the external users who have downloaded a content.
A content delivery allows you to convert documents such as Microsoft® PowerPoint and Word files into an optimized web-based version for easy online viewing. After you create your delivery, you can send its encrypted URL to any recipient, such as leads, customers, partners, and colleagues, and then track how often people view or download the content.
which statement about campaign influence is true?
1. It allows users to view the entire campaign hierarchy.
2. It allows users to assign the percentage of influence that each campaign has on an opportunity.
3. It allows users to report on the campaigns that have contributed to an opportunity.
4. It allows users to summarize campaign member statistics on a campaign
- It allows users to report on the campaigns that have contributed to an opportunity.
Which statement about public groups is true?
Choose two answers
No answers, just study them!
- Public groups can be used in sharing rules.
2. Public groups can be used when manually sharing a record.
Which of the following is the best way to make the Field Mandatory for everyone? A. Page Layout B. Validation Rule C. Roles & Profiles D. Field Level Security
B. Validation Rules
In which edition you can create a Managed Package?
C. Developer Edition
Reason :Developer Edition will allow to create Managed Package
Dashboards are created by using Standard Reports as Source Reports?
B. False
R: Dashboards u created by using Standard Reports, S-Crontrol etc.
What is the importance of Primary Master - Detail Relationship in a Junction Object?
A. Look and Feel is inherited from Primary Master Object
B. Record Ownership is inherited from Primary Master Object
C. Non
C. Both A & B
D. Both A & B
Which of the following is Not a Compulsory Field while creating a User Record?
- Profile
- Role
- Alias
- Community nickname
2.Role
R:Role is not mandatory while creating User.
What is the impact on a user of the organization level locale changes?
A. The default Locale of the user is also set to the new Organization Level locale
B. No Impact on the User as he keeps using his own default Locale
C. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
D. From a new session, user will see everything in the New Organization Locale
C. No Impact on the User as he keeps using his own default Locale
R:This will not make any impact as user can use default locale.
API’s are not present to use in which Salesforce.com edition?
B. Professional edition
R:Professional edition doesn’t support API
Which of the field types cannot be used as an External Id? A. Text Field B. Number Field C. Picklist Field D. Email Id Field
C. Picklist Field
R:Picklist can’t be for External ID
- How can salesforce be accessed from mobile device. (Answer 2)
a. By downloading and using salesforce1 app on mobile
b. By downloading and configuring Salesforce1 settings
Which statement about campaign influence is true?
A. It allows users to view the entire campaign hierarchy.
B. It allows users to assign the percentage of influence that each campaign has on an opportunity.
C. It allows users to report on the campaigns that have contributed to an opportunity.
D. It allows users to summarize campaign member statistics on a campaign
C. It allows users to report on the campaigns that have contributed to an opportunity.
When is validation rules applied when using Salesforce for Outlook?
- Every time a user views a record
- Every time data is synchronized with the server
- Every time a record is updated
- Every time a record is saved
- Every time data is synchronized with the server
- The sales team at universal containers wants an easy solution to gather customer requirements and share presentations with their customers
What should an administrator do to help the sales team achieve this? (2 answers) - Use chatter files to share presentations.
- Create opportunity teams for customers.
- Add customers to libraries.
- Add customers to private Chatter groups.
- Use chatter files to share presentations.
4. Add customers to private Chatter groups.
- A system administrator at universal containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage? Choose 2 answers
- Workflow Field Update
- Workflow Rules
- Record types and read only page layouts
- Data Validation rules
- Formula fields
- Record types and read only page layouts
Describe an enhancement to Chatter posts? Chose 3 answers
A. A user can mute all future posts from a specific user in a group.
B. A user can format a Chatter post using the rich text editor.
C. A user can view a post they have muted from the Muted filter.
D. A user can mute a post so that it no longer appears on their Chatter feed.
E. A user can view a list of people who have muted the same post.
B. A user can format a Chatter post using the rich text editor.
C. A user can view a post they have muted from the Muted filter.
D. A user can mute a post so that it no longer appears on their Chatter feed.
The sales teams at Universal Containers need to easily access the Sales Pipeline Dashboard. How can an administrator accomplish this in Lightning Experience?
A. Create a cross object dashboard component and add to the record
B. Create a embedded dashboard and add to the Home tab
C. Create a new component for each sales user and add to their profile
D. Create a new object and add a dashboard component
B. Create a embedded dashboard and add to the Home tab
Which three functions are available to a Collaborative Forecast user in Lightning Experience?
Choose 3 answers
A. Create a Locked Forecast to prevent editing
B. Designate a Delegated Forecast Administrator
C. See User Quota Attainment information
D. Adjust their own Product Family Forecast
E. Access Collaborative Forecasts in Lightning Sales Console
C. See User Quota Attainment information
D. Adjust their own Product Family Forecast
E. Access Collaborative Forecasts in Lightning Sales Console
What functionality is available to users when adding files in Lightning Experience?
A. Create, share, and collaborate on documents with Quip without an external file provider
B. Mass upload Quip documents using the data loader
C. Create a new Quip file and add security from a downloaded file in Chatter
D. Access an external file provider and request secure Quip access
A. Create, share, and collaborate on documents with Quip without an external file provider
What functionality enables sales representatives to manage their own sales territories in Lightning Experience? A. Advanced Territory Management B. Corporate Territory Management C. Enterprise Territory Management D. Community Territory Management
C. Enterprise Territory Management
When does an emoji icon appear in the Chatter publisher in Lightning Experience?
A. When a user creates a new Chatter group
B. When a user creates a new Chatter profile
C. When a user creates new Chatter posts and comments
D. When a user creates a new Chatter Quip file
C. When a user creates new Chatter posts and comments
Which three features are available with Salesforce Files? Choose 3 answers
available with Salesforce Files? Choose 3 answers
A. Allow Standard Users to create and delete content assets.
B. Access files with the view list of assets feature.
C. Integrate Quip to chat and collaborate on Files.
D. Create Asset Files for Unauthenticated users.
E. Automatically upload .pdf files from an email attachment.
B. Access files with the view list of assets feature.
C. Integrate Quip to chat and collaborate on Files.
D. Create Asset Files for Unauthenticated users.
Which three functions are available with chart enhancements in Lightning Experience? Choose 3 answers
A. Download chart images from dashboard components.
B. Combine small groups into “Others” on any chart.
C. Set chart legend position.
D. Show total in the center of donut charts.
E. Display up to 2,000 groups in line and bar charts in dashboards.
A. Download chart images from dashboard components.
C. Set chart legend position.
D. Show total in the center of donut charts.
What are the path steps based upon when creating a campaign path? A. Lead record types B. Picklist field values C. Business processes D. Campaign responses
B. Picklist field values
What must the administrator consider when enabling Themes?
A. Chatter External Users also see the custom theme.
B. Any user can select a theme and avatar based on their role.
C. There is no built-in theme if a custom theme is not created.
D. Only one theme can be active at a time and is applied to the entire org.
D. Only one theme can be active at a time and is applied to the entire org.
The Administrator for Universal Containers is asked to provide the Sales teams with Opportunity Splits so that the of 6 opportunity owner has better visibility into their share of the deal. Which funtionality is available with Opportunity Splits?
A. Send Opportunity Split notifications automatically.
B. Create a new Opportunity Split directly from the account record.
C. Add or adjust splits from the Opportunity Splits related list
D. Assign a dedicated opportunity owner to the split.
C. Add or adjust splits from the Opportunity Splits related list
Which functionality is available to a support agent directly from the case feed? A. Reply and forward an email B. Mass email C. Delete an email D. Configure an email template
A. Reply and forward an email
Which two Chatter Stream functionalities are available in Lightning Experience?
Choose 2 answers?
A.Create up to 25 entities per Chatter Stream.
B.Create up to 25 Chatter Streams in Lightning.
C.Create up to 5 Chatter Streams in Lightning.
D.Create up to 5 Chatter Streams in Lightning or Classic.
A.Create up to 25 entities per Chatter Stream.
C.Create up to 5 Chatter Streams in Lightning.
Universal Containers uses web-to-lead.
How can an Administrator help sales representatives focus on legitimate prospects rather than unqualified leads?
A.Use the web-to-lead encryption feature.
B.Use a Lead Source field on Web-to-Lead forms
C.Use the reCAPTCHA widget to filter out spam.
D.Use rich text area (RTA) fields on Web-to-Lead forms.
C. Use the reCAPTCHA widget to filter out spam.
3.What feature describes the capabilities of email-to-case record assignment to queues?
A.Assigning cases to queues overrides the default case owner.
B.Assigning cases to queues is supported only for Outlook routing addresses.
C.Assigning cases to queues is supported in Lightning only.
D.Assigning cases to queues uses the default case owner
A.Assigning cases to queues overrides the default case owner.
4.Which two features best describe the enhanced Contact search functionality?
Choose 2 answers?
A.Enter the Account name, and the first and last names of all related Contacts are returned.
B.Enter the first name and the Account name, and Contacts that match the search terms are returned.
C.Enter address, the Account name, and Contacts that match the search terms are returned.
D.Enter the last name and the Account name, and Contacts that match the search terms are returned.
B.Enter the first name and the Account name, and Contacts that match the search terms are returned.
D.Enter the last name and the Account name, and Contacts that match the search terms are returned.
5 .Which two choices are available with email attachment settings?
Choose 2 answers?
A.Always send files as content delivery links.
B.Always send files as attachments.
C.Always send files as attachments, up to 5MB.
D.Always send files as attachments, up to 3MB.
A.Always send files as content delivery links.
D.Always send files as attachments, up to 3MB.
Which two features best describe the new Lightning-optimized Log a Call
action? Choose 2 answers
A. Autolink the Call Log to the Case
B. Autolink the Audit Log to the Case
C. Autopopulate the Case Contact
D. Autopopulate the Case Team
A. Autolink the Call Log to the Case
C. Autopopulate the Case Contact
How can an administrator allow users to choose different views of a
dashboard in Lightning Experience?
A. Dashboard filters
B. Dashboard designer
C. Report filters
D. Report creator
A. Dashboard filters
Where are the files and related records attached when a sales user converts a lead?
A. Contact, account, person account, opportunity records
B. Contact, account, opportunity, quote records
C. Contact, account, opportunity records
D. Contact, account, person account records
A. Contact, account, person account, opportunity records
What action can be taken in Lightning, if you receive an approval request
that someone else should approve?
A. Delete the associated record
B. Change Approval Entry Criteria
C. Edit Approval Process Manager
D. Re-assign the approval request
D. Re-assign the approval request
Which two Chatter Groups will show a seen-by count of people who viewed the post, in the Lightning Experience? Choose 2 answers
A. Restricted
B. Private
C. Unlisted
D. Public
B. Private
C. Unlisted
