Master Flashcards
A person who leads or directs a unit
Leader
A person who is responsible for directing the performance of other people or employees
Supervisor
Individual who accomplishes organizational objectives through effective and efficient handling of material and human resources.
Manager
Duties of a Company Officer
Duties
Most common organizational structure, defined as having an uninterrupted series of steps in the chain of command. Decisions are top-down. Information is centralized for decision making.
Scalar Structure
Relates to the empowered duties of an official to perform certain tasks.
Authority
Refers to the legal ability of an individual to make and implement decisions for which the individual is held accountable.
Authority
The process of providing subordinates with the authority, direction, and resources needed to complete an assignment.
Delegation of Authority
Consists of dividing large jobs into smaller tasks to be assigned to specific individuals.
Division of Labor
Functional division of the lowest level of government
Municipal
Designated geographic area where fire protection is provided, usually through a supporting tax.
Fire District
There are _____ federally recognized Native American Tribal Governments within the US. Many reside on the ______ acres of land that the US Government holds in trust.
562, 55.7 Million
Volunteer Firefighters staff approximately _____ of fire organizations.
70%
Reciprocal assistance from one fire and emergency services agency to another during an emergency, based on a prearranged agreement. Generally made upon the request of the receiving agency.
Mutual Aid
Written agreement between two or more agencies to automatically dispatch predetermined resources to any fire or other emergency reported in the geographic area covered by the agreement.
Automatic Aid
Assistance from Agencies, industries, or departments that are not part of the agency having jurisdiction. Payment, such as per-response or an annual fee is made.
Outside Aid
Supervising Fire Officer
Supervising Fire Officer
Managing Fire Officer (Battalion, District, Assistant)
Managing Fire Officer (Battalion, District, Assistant)
Administrative Fire Officer
Administrative Fire Officer
Executive Fire Officer
Executive Fire Officer
Planning, organizing, directing, and controlling in order to coordinate the efforts of the unit.
Supervisory Ability
Making decisions quickly and effectively
Decisiveness
Using logic and reason in making decisions
Intelligence
Accomplishing goals and objectives with a minimum of supervision
Initiative
Gaining additional responsibility and influence within the organization
Desire for Professional Success
Applying consistently a set of morals or values to the decision making process.
Integrity
Being secure in the leadership position
Personal Security
Determining an effective order of action to achieve the desired outcome.
Sense of Priority
Having a dream or concept of the way things can or should be.
Vision
Working hard to fulfill duties
Industriousness
Providing support for others to succeed in accomplishing organizational and personal goals
Empowerment
Giving subordinates the tools and methods to solve the problem or make change
Enabling others to act
Sharing the glory with your subordinates while keeping the troubles to yourself
Encouraging Subordinates
The ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action, and to be perceived as having the ability to take this action.
Command Presence
Number of Steps to Create a Command Presence
8
Gain objects that fulfill an individuals basic needs, such as food, money, clothing, or other items.
Basic Needs
Create, prolong, or avoid social relationships, such as hazing
Affiliation
Increase the perceived competence of an individual in the eyes of others, such as falsifying records, cheating to make a higher score on attest, or spreading gossip that belittles another person.
Self-Esteem
Increase an individuals personal enjoyment, such as illegal gambling, substance abuse, and theft.
Self-Gratification
How many main reasons are there for lying and what are they?
4, Basic Needs, Affiliation, Self-Gratification, Self Esteem
Includes the processes of directing, overseeing, and controlling the activities of other individuals
Supervision
Refers to the administration and control of projects, programs, situations, or organizations.
Management
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values.
Groupthink
Employees are uncertain of their roles. As relationships grow, trust and respect develop and the members begin to see themselves as a part of group. Critical to team-development and the officer can have a significant effect.
Forming
Conflict may result at this stage. The most critical aspect of successful team development is to reduce the amount of time the group spends in this phase.
Storming
The group establishes and adheres to its own set of norms and values. The leader transitions to a member, allowing other members to share leadership responsibilities.
Norming
The supervisor works to maintain team spirit as the group accomplishes its objectives.
Performing
a process of giving motivational direction, positive reinforcement, and constructive feedback.
Coaching
a formal process which assists participants in identifying and resolving personal, behavioral, or other career problems.
Counseling
Used to better prepare individuals for their roles and responsibilities within the organization.
Mentoring
the process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion.
Managing
Encompasses the broadest view of the organization, and the narrowest.
Planning
coordinating tasks and resources to accomplish the units goals
Organizing
Guiding, influencing, inspiring, and motivating employees. Proactive approach to managing.
Directing
Establishing and implementing the mechanisms to ensure that objectives are attained.
Controlling
Policies, procedures, and rules that are used frequently manage the day-to-day emergency and non-emergency unit activities.
Standing Plan
accomplish a specific objective. Usually intended to reach a stop within a short of pain.
Single-Use Plans
Chart the course of the organization.
Strategic Plan
How many Steps are in the Planning Process?
5: Identify – Select – Design – Implement – Evaluate
The Civil Rights Act of ______ (Year)
1964
Occurs when people hide their own emotions so that others do not know how they feel. The goal of this behavior is to appease others and avoid conflict at all costs.
Passive (Nonaggressive)
Occurs when people express their emotions openly and use threatening behavior toward people or objects, which results in the violation of other’s rights. The goal is to dominate the situation or other person and “win” which forces the other person to “lose.”
Aggressive
Occurs when people express their emotions honestly and defend their rights without hurting others. The goals of this are communication and mutual respect, fair play, and compromise between the rights and needs of the two parties involved in the conflict. THE personal rights of other people are not violated, while the thoughts, feelings, and beliefs of the individual are expressed in an honest and appropriate manner.
Assertive
How many methods of resolving conflict are there?
5: Avoiding, Accommodating, Forcing, Negotiating, Collaborating
Taking a nonassertive approach; people may deny that a problem exists, refuse to take a stand on a situation, or mentally or physically withdraw. The result is a lose-lose situation because the conflict is never resolved.
Avoiding
Appeasing other persons by passively giving in to their positions. The result is a lose-win situation because the second persons needs are met at the expense of the first person.
Accommodating
Reaching a compromise solution that all parties can agree upon. Supervisor is moderately assertive and cooperative. Result is a decision that causes everyone to compromise on somethings while benefitting on others. Resolved relatively quickly, relationships are maintained.
Forcing
Sharing information open and honestly, which usually results in the best solution to the conflict (also referred to as problem solving style). This style is focused on the best interests of the organization, community, or service area.
Collaborating
How many steps are there to conflict resolution?
6: Classify/ID The Problem, Define/Diagnose, Determine the right response, Determine alternate options, Convert to action, Test the action
What are the 4 reasons people break the rules?
Resentment, Ignorance, Boredom, Stress (RIBS)
_____ has been defined as “Training that Corrects”
Discipline
What are the 4 most common forms of communication within the fire and emergency services?
Informal Interpersonal, Oral, Written, and Incident Scene
How many general purposes for interpersonal communication are there?
5: Learning, Playing, Helping, Relating, Influencing
Acquire knowledge or skills
Learning
Establish a new relationship or maintain an existing one
Relating
Control, Direct, or Manipulate Behavior
Influencing
Create a diversion and gain pleasure or gratification, as with positive humor.
Playing
Attend to another person’s needs or console someone in a time of tragedy or loss.
Helping
Nonverbal communication transmits ___% of any message: ___% is body language, ___% is vocal tone and inflection. Only ___% is verbal.
93%, 55%, 38%, 7%
The face can show ___ basic emotions, they are:
6: Anger, Happiness, Sadness, Disgust, Surprise, Fear
Focusing on the speaker while ignoring any other distractions.
Attending
Decoding the message and assigning meaning to it involves: organizing the message in a logical pattern, interpreting non-verbal cues, asking questions to clarify.
Understanding
Retaining information in short term and then long term memory. Taking notes, repeating information back, using mnemonic devices.
Remembering
Critically analyzing information to determine how accurate it is, or separata fact from opinion.
Evaluating
Indicating to the sender that the message or information has been understood or requires more information.
Responding
What are the types of Formal Speeches and presentation?
Persuasive, Informative, and Instructional.
How many steps are in a Persuasive speech?
5: Gain attention. Describe the problem, Present the best solution, Describe the best solution, Provide the steps to accomplish change.
How many steps are in the Speech and Presentation Preparation Process?
9: Select the topic, Determine the purpose, Generate Ideas, Develop the central idea, Gather supporting evidence, Organize the speech, Rehearse the speech, Deliver the speech, Evaluate the speech.
Types of Narrative Reports include
Justification, Recommendation, Progress, Progress and Justification, and Description.
What are the 5 C’s of Radio Communication?
Conciseness, Clarity, Confidence, Control, and Capability
A ______ determines if current policies are effective and enforceable or if the lack of policies caused problems.
Policy Analysis
Emergency Incident Orders Must be Issues ____, ____, ____, and ____.
Calmly, Clearly, Concisely, and Completely
There are ____ steps in the budget process.
5: Planning, Preparing, Implementing, Monitoring & Evaluating, and Revising.
The systematic control of an organization’s records to ensure quick access to information.
Records Management
______ are the basis for planning and justifying budget request.
Activity Records
The process of identifying and analyzing the exposure to hazards, selecting appropriate techniques to handle exposures, implementing chosen techniques, and monitoring the results of those techniques.
Risk Management
Requires a systematic approach and shall include risk identification, risk evaluation, risk prioritization, risk control, and risk monitoring.
Operational Risk Management Plan
Risks are identified in the community, within the organization, and within the operational setting at emergency and nonemergency incidents.
Risk Identification
Risks are evaluated on their probability and potential for negative consequences, including the anticipated severity and frequency of occurrence.
Risk Evaluation
A ranking of identified risks will be based on the degree of severity and frequency.
Establishment of Priorities for Action
Control measures will be identified for each significant risk
Risk Control Techniques
Monitoring of the risk control measures will be an ongoing process.
Risk Management Monitoring
Operational Risk Management contains a ____ step process.
5: Situational Awareness, Hazard Assessment, Hazard Control, Decision Point, Evaluation
A blueprint to reducing firefighter deaths and injuries.
Firefighter Life Safety Initiatives
Originally an email group, this website produces an independent newsletter that shares information about close call incidents that resulted in firefighter injuries and fatalities.
FirefighterCloseCalls.com
Designed to improve the safety, quality, and consistent delivery of Emergency Medical Services. Collects data from EMS practitioners in order to develop policies, procedures, and training programs to improve the safe deliver of EMS.
EVENT (EMS Voluntary Event Notification Tool
A not-for-profit think tank, consortium group with a mission to promote an EMS safety innovation, collaboration, research, knowledge transfer, education, and safety information dissemination.
EMS Safety Foundation
There are ___ Firefighter Life Safety Initiatives.
16
There are ___ IAFC Rules of Engagement for Firefighter Survival.
11
There are ___ IAFC Incident Commander’s Rules of Engagement for Firefighter Safety.
14
A voluntary, confidential, non-punitive and secure reporting system with the foal of improving firefighter safety. Cooperative effort between the IAFC and IAFF.
National Firefighter Near-Miss Reporting System
There are ___ Rules in the National Volunteer Fire Council’s Rules of Engagement for Firefighter Health.
10
Standard on Fire Department Occupational Health and Safety Program.
NFPA 1500
Standard on Emergency Services Incident Management System.
NFPA 1561
Standard for Fire Department Safety Officer
NFPA 1521
Standard on Fire Department Infection Control Program
NFPA 1581
Standard on Comprehensive Occupational Medical Program for Fire Departments
NFPA 1582
Standard on Rehabilitation Process for Members During Emergency Operations and Training Exercises.
NFPA 1584
Standard on Selection., Care, and Maintenance of Open-Circuit SCBA.
NFPA 1852
Respiratory Protection CFR
29 CFR 1910.134
