Master Flashcards
1
Q
A person who leads or directs a unit
A
Leader
2
Q
A person who is responsible for directing the performance of other people or employees
A
Supervisor
3
Q
Individual who accomplishes organizational objectives through effective and efficient handling of material and human resources.
A
Manager
4
Q
Duties of a Company Officer
A
Duties
5
Q
Most common organizational structure, defined as having an uninterrupted series of steps in the chain of command. Decisions are top-down. Information is centralized for decision making.
A
Scalar Structure
6
Q
Relates to the empowered duties of an official to perform certain tasks.
A
Authority
7
Q
Refers to the legal ability of an individual to make and implement decisions for which the individual is held accountable.
A
Authority
8
Q
The process of providing subordinates with the authority, direction, and resources needed to complete an assignment.
A
Delegation of Authority
9
Q
Consists of dividing large jobs into smaller tasks to be assigned to specific individuals.
A
Division of Labor
10
Q
Functional division of the lowest level of government
A
Municipal
11
Q
Designated geographic area where fire protection is provided, usually through a supporting tax.
A
Fire District
12
Q
There are _____ federally recognized Native American Tribal Governments within the US. Many reside on the ______ acres of land that the US Government holds in trust.
A
562, 55.7 Million
13
Q
Volunteer Firefighters staff approximately _____ of fire organizations.
A
70%
14
Q
Reciprocal assistance from one fire and emergency services agency to another during an emergency, based on a prearranged agreement. Generally made upon the request of the receiving agency.
A
Mutual Aid
15
Q
Written agreement between two or more agencies to automatically dispatch predetermined resources to any fire or other emergency reported in the geographic area covered by the agreement.
A
Automatic Aid
16
Q
Assistance from Agencies, industries, or departments that are not part of the agency having jurisdiction. Payment, such as per-response or an annual fee is made.
A
Outside Aid
17
Q
Supervising Fire Officer
A
Supervising Fire Officer
18
Q
Managing Fire Officer (Battalion, District, Assistant)
A
Managing Fire Officer (Battalion, District, Assistant)
19
Q
Administrative Fire Officer
A
Administrative Fire Officer
20
Q
Executive Fire Officer
A
Executive Fire Officer
21
Q
Planning, organizing, directing, and controlling in order to coordinate the efforts of the unit.
A
Supervisory Ability
22
Q
Making decisions quickly and effectively
A
Decisiveness
23
Q
Using logic and reason in making decisions
A
Intelligence
24
Q
Accomplishing goals and objectives with a minimum of supervision
A
Initiative
25
Gaining additional responsibility and influence within the organization
Desire for Professional Success
26
Applying consistently a set of morals or values to the decision making process.
Integrity
27
Being secure in the leadership position
Personal Security
28
Determining an effective order of action to achieve the desired outcome.
Sense of Priority
29
Having a dream or concept of the way things can or should be.
Vision
30
Working hard to fulfill duties
Industriousness
31
Providing support for others to succeed in accomplishing organizational and personal goals
Empowerment
32
Giving subordinates the tools and methods to solve the problem or make change
Enabling others to act
33
Sharing the glory with your subordinates while keeping the troubles to yourself
Encouraging Subordinates
34
The ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action, and to be perceived as having the ability to take this action.
Command Presence
35
Number of Steps to Create a Command Presence
8
36
Gain objects that fulfill an individuals basic needs, such as food, money, clothing, or other items.
Basic Needs
37
Create, prolong, or avoid social relationships, such as hazing
Affiliation
38
Increase the perceived competence of an individual in the eyes of others, such as falsifying records, cheating to make a higher score on attest, or spreading gossip that belittles another person.
Self-Esteem
39
Increase an individuals personal enjoyment, such as illegal gambling, substance abuse, and theft.
Self-Gratification
40
How many main reasons are there for lying and what are they?
4, Basic Needs, Affiliation, Self-Gratification, Self Esteem
41
Includes the processes of directing, overseeing, and controlling the activities of other individuals
Supervision
42
Refers to the administration and control of projects, programs, situations, or organizations.
Management
43
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values.
Groupthink
44
Employees are uncertain of their roles. As relationships grow, trust and respect develop and the members begin to see themselves as a part of group. Critical to team-development and the officer can have a significant effect.
Forming
45
Conflict may result at this stage. The most critical aspect of successful team development is to reduce the amount of time the group spends in this phase.
Storming
46
The group establishes and adheres to its own set of norms and values. The leader transitions to a member, allowing other members to share leadership responsibilities.
Norming
47
The supervisor works to maintain team spirit as the group accomplishes its objectives.
Performing
48
a process of giving motivational direction, positive reinforcement, and constructive feedback.
Coaching
49
a formal process which assists participants in identifying and resolving personal, behavioral, or other career problems.
Counseling
50
Used to better prepare individuals for their roles and responsibilities within the organization.
Mentoring
51
the process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion.
Managing
52
Encompasses the broadest view of the organization, and the narrowest.
Planning
53
coordinating tasks and resources to accomplish the units goals
Organizing
54
Guiding, influencing, inspiring, and motivating employees. Proactive approach to managing.
Directing
55
Establishing and implementing the mechanisms to ensure that objectives are attained.
Controlling
56
Policies, procedures, and rules that are used frequently manage the day-to-day emergency and non-emergency unit activities.
Standing Plan
57
accomplish a specific objective. Usually intended to reach a stop within a short of pain.
Single-Use Plans
58
Chart the course of the organization.
Strategic Plan
59
How many Steps are in the Planning Process?
5: Identify – Select – Design – Implement – Evaluate
60
The Civil Rights Act of ______ (Year)
1964
61
Occurs when people hide their own emotions so that others do not know how they feel. The goal of this behavior is to appease others and avoid conflict at all costs.
Passive (Nonaggressive)
62
Occurs when people express their emotions openly and use threatening behavior toward people or objects, which results in the violation of other’s rights. The goal is to dominate the situation or other person and “win” which forces the other person to “lose.”
Aggressive
63
Occurs when people express their emotions honestly and defend their rights without hurting others. The goals of this are communication and mutual respect, fair play, and compromise between the rights and needs of the two parties involved in the conflict. THE personal rights of other people are not violated, while the thoughts, feelings, and beliefs of the individual are expressed in an honest and appropriate manner.
Assertive
64
How many methods of resolving conflict are there?
5: Avoiding, Accommodating, Forcing, Negotiating, Collaborating
65
Taking a nonassertive approach; people may deny that a problem exists, refuse to take a stand on a situation, or mentally or physically withdraw. The result is a lose-lose situation because the conflict is never resolved.
Avoiding
66
Appeasing other persons by passively giving in to their positions. The result is a lose-win situation because the second persons needs are met at the expense of the first person.
Accommodating
67
Reaching a compromise solution that all parties can agree upon. Supervisor is moderately assertive and cooperative. Result is a decision that causes everyone to compromise on somethings while benefitting on others. Resolved relatively quickly, relationships are maintained.
Forcing
68
Sharing information open and honestly, which usually results in the best solution to the conflict (also referred to as problem solving style). This style is focused on the best interests of the organization, community, or service area.
Collaborating
69
How many steps are there to conflict resolution?
6: Classify/ID The Problem, Define/Diagnose, Determine the right response, Determine alternate options, Convert to action, Test the action
70
What are the 4 reasons people break the rules?
Resentment, Ignorance, Boredom, Stress (RIBS)
71
_____ has been defined as “Training that Corrects”
Discipline
72
What are the 4 most common forms of communication within the fire and emergency services?
Informal Interpersonal, Oral, Written, and Incident Scene
73
How many general purposes for interpersonal communication are there?
5: Learning, Playing, Helping, Relating, Influencing
74
Acquire knowledge or skills
Learning
75
Establish a new relationship or maintain an existing one
Relating
76
Control, Direct, or Manipulate Behavior
Influencing
77
Create a diversion and gain pleasure or gratification, as with positive humor.
Playing
78
Attend to another person’s needs or console someone in a time of tragedy or loss.
Helping
79
Nonverbal communication transmits ___% of any message: ___% is body language, ___% is vocal tone and inflection. Only ___% is verbal.
93%, 55%, 38%, 7%
80
The face can show ___ basic emotions, they are:
6: Anger, Happiness, Sadness, Disgust, Surprise, Fear
81
Focusing on the speaker while ignoring any other distractions.
Attending
82
Decoding the message and assigning meaning to it involves: organizing the message in a logical pattern, interpreting non-verbal cues, asking questions to clarify.
Understanding
83
Retaining information in short term and then long term memory. Taking notes, repeating information back, using mnemonic devices.
Remembering
84
Critically analyzing information to determine how accurate it is, or separata fact from opinion.
Evaluating
85
Indicating to the sender that the message or information has been understood or requires more information.
Responding
86
What are the types of Formal Speeches and presentation?
Persuasive, Informative, and Instructional.
87
How many steps are in a Persuasive speech?
5: Gain attention. Describe the problem, Present the best solution, Describe the best solution, Provide the steps to accomplish change.
88
How many steps are in the Speech and Presentation Preparation Process?
9: Select the topic, Determine the purpose, Generate Ideas, Develop the central idea, Gather supporting evidence, Organize the speech, Rehearse the speech, Deliver the speech, Evaluate the speech.
89
Types of Narrative Reports include
Justification, Recommendation, Progress, Progress and Justification, and Description.
90
What are the 5 C’s of Radio Communication?
Conciseness, Clarity, Confidence, Control, and Capability
91
A ______ determines if current policies are effective and enforceable or if the lack of policies caused problems.
Policy Analysis
92
Emergency Incident Orders Must be Issues ____, ____, ____, and ____.
Calmly, Clearly, Concisely, and Completely
93
There are ____ steps in the budget process.
5: Planning, Preparing, Implementing, Monitoring & Evaluating, and Revising.
94
The systematic control of an organization’s records to ensure quick access to information.
Records Management
95
______ are the basis for planning and justifying budget request.
Activity Records
96
The process of identifying and analyzing the exposure to hazards, selecting appropriate techniques to handle exposures, implementing chosen techniques, and monitoring the results of those techniques.
Risk Management
97
Requires a systematic approach and shall include risk identification, risk evaluation, risk prioritization, risk control, and risk monitoring.
Operational Risk Management Plan
98
Risks are identified in the community, within the organization, and within the operational setting at emergency and nonemergency incidents.
Risk Identification
99
Risks are evaluated on their probability and potential for negative consequences, including the anticipated severity and frequency of occurrence.
Risk Evaluation
100
A ranking of identified risks will be based on the degree of severity and frequency.
Establishment of Priorities for Action
101
Control measures will be identified for each significant risk
Risk Control Techniques
102
Monitoring of the risk control measures will be an ongoing process.
Risk Management Monitoring
103
Operational Risk Management contains a ____ step process.
5: Situational Awareness, Hazard Assessment, Hazard Control, Decision Point, Evaluation
104
A blueprint to reducing firefighter deaths and injuries.
Firefighter Life Safety Initiatives
105
Originally an email group, this website produces an independent newsletter that shares information about close call incidents that resulted in firefighter injuries and fatalities.
FirefighterCloseCalls.com
106
Designed to improve the safety, quality, and consistent delivery of Emergency Medical Services. Collects data from EMS practitioners in order to develop policies, procedures, and training programs to improve the safe deliver of EMS.
EVENT (EMS Voluntary Event Notification Tool
107
A not-for-profit think tank, consortium group with a mission to promote an EMS safety innovation, collaboration, research, knowledge transfer, education, and safety information dissemination.
EMS Safety Foundation
108
There are ___ Firefighter Life Safety Initiatives.
16
109
There are ___ IAFC Rules of Engagement for Firefighter Survival.
11
110
There are ___ IAFC Incident Commander’s Rules of Engagement for Firefighter Safety.
14
111
A voluntary, confidential, non-punitive and secure reporting system with the foal of improving firefighter safety. Cooperative effort between the IAFC and IAFF.
National Firefighter Near-Miss Reporting System
112
There are ___ Rules in the National Volunteer Fire Council’s Rules of Engagement for Firefighter Health.
10
113
Standard on Fire Department Occupational Health and Safety Program.
NFPA 1500
114
Standard on Emergency Services Incident Management System.
NFPA 1561
115
Standard for Fire Department Safety Officer
NFPA 1521
116
Standard on Fire Department Infection Control Program
NFPA 1581
117
Standard on Comprehensive Occupational Medical Program for Fire Departments
NFPA 1582
118
Standard on Rehabilitation Process for Members During Emergency Operations and Training Exercises.
NFPA 1584
119
Standard on Selection., Care, and Maintenance of Open-Circuit SCBA.
NFPA 1852
120
Respiratory Protection CFR
29 CFR 1910.134
121
Standard for Fire Officer Professional Qualifications.
NFPA 1021
122
Standard for Fire Service Instructor Professional Qualifications.
1041
123
Standard for Providing Fire and Emergency Services to the Public.
NFPA 1201
124
___ Step Method of Instruction.
4: Preparation, Presentation, Application and Evaluation.
125
Basic to all teaching. It is essentially a road map that guides the instructor, teacher, or company officer through the topic. Step-by-step guide. Contains information and instruction on what will be taught and the procedures to be followed.
Lesson Plan
126
In the Demonstration Method, there are ___ steps to prepare, and ___ steps to demonstrate the skill.
4, 11
127
Standard on Water Supplies for Suburban and Rural Fire Fighting Requirements.
NFPA 1142
128
Uniform Fire Code.
NFPA 1
129
Standard on Types of Building Construction.
NFPA 220
130
Type V Construction can be up to about ___ stories in height.
6
131
Type IA Construction requires a ___ hour rating of the structural frame and load-bearing walls: floors must have a ___ hour rating: and roofs must have a ___ rating. (Most Stringent Classification.)
3, 2, 1 ½
132
Type IB Construction requires a ___ hour rating of the structural frame and load-bearing walls: floors must have a ___ hour rating: and roofs must have a ___ rating.
2, 2, 1
133
Type IIIA Construction requires a ___ hour rating of exterior bearing walls and a ___ rating of other materials.
3, 1
134
Type IV Requires a minimum ___ inch dimensioned lumber when supporting a floor, or not less than ___ inch nominal depth when supporting roof or ceilings loads only.
8, 8
135
Type IV Requires wood framed or glue laminated arches for roof construction that rise from the floor with a minimum of ___ inch nominal width and ___ inch depth for the first half of its length and then no less than ___ inches for the top half of its length.
6, 8, 6
136
Type VA requires a ___ hour resistance rating for all elements except for nonbearing interior walls and partitions.
1
137
The ____ is the single most important life safety item to be inspected.
Means of Egress
138
The means of Egress consist of ___ parts.
3: Access to the Exit, The Exit itself, and the Exit Discharge.
139
Life Safety Code
NFPA 101
140
Uniform Fire Code
NFPA 1
141
There are ___ contents-hazard classifications.
3: Low, Ordinary, High
142
National Fire Alarm Code.
NFPA 72
143
May be activated manually. Sensors that detect heat, smoke, or flame can activate them. They initiate an alarm signal only on the premises where they are installed. Primary purpose is to alert building occupants to a fire, secondary purpose is to alert passersby.
Local Alarm Systems
144
Used only in communities that have municipal alarm box systems. Installed within a building and connected directly to a municipal alarm box located on the street. When a fire activates the system, the system transmits a signal to the fire and emergency service organization.
Auxiliary Alarm Systems
145
Connected directly to the fire and emergency services organization communications/dispatch center. Transmit an alarm, usually over a leased telephone line. Commonly used in communities that are not served by a central station system. One of these may cover up to 5 buildings.
Remote Station Systems
146
Used to protect large commercial and industrial buildings, high-rise buildings, and groups of commonly owned buildings In a single location. Each building is protected by a separate system connected to a common receiving point. Receiving point must be remote from and hazardous operations.
Proprietary Systems
147
Receiving point is not on the protected premises, and the owner of the protected premises does not employ the person receiving the alarm. Alarm is received, the operator notifies the fire organization and a representative of the property owner/occupant.
Central Station System
148
Standard for the Installation of Stationary Fire Pumps for Fire Protection.
NFPA 20
149
Stationary Fire Pumps are almost always __________ pumps with a discharge capacity from ___ to ___gpm.
Electrically Driven Centrifugal Pumps, 500-4500gpm.
150
NFPA 20 requires stationary fire pumps to be run for at least ___ per week.
30 minutes
151
Standard for Installation, Maintenance, and use of Emergency Services Communications Systems.
NFPA 1221
152
Standard for the Installation of Standpipe and Hose Systems
NFPA 14
153
Standard for Dry Chemical Extinguishing Systems
NFPA 17
154
_____ systems are specifically calculated and constructed for a particular occupancy, while _____ systems are designed to protect a given amount of area in any occupancy. –
Engineered, Pre-Engineered
155
_____ is the most common type of dry chemical system.
Total Flooding
156
Standard for Wet Chemical Extinguishing Systems.
NFPA 17A
157
Standard on Carbon Dioxide Extinguishing Systems.
NFPA 12
158
The _______ provided for a phase-out of Halons and banned their manufacture after _____.
Montreal Protocol of 1987, January 1, 1994
159
Standard for Clean Agent Fire Extinguishing Systems.
NFPA 2001
160
A “Clean Agent” hydrochlorofluorocarbon.
Halotron, FM-200, and Inergen.
161
A hydrochlorofluorocarbon considered to be an alternative to Halon 1301.
Halotron
162
Inergen is a blend of what 3 naturally occurring gases?
FM-200
163
Standard for Low, Medium, and High Expansion Foam.
Nitrogen, Argon, and Carbon Dioxide.
164
Standard for Portable Fire Extinguishers.
NFPA 11
165
Extinguishers with a gross weight not exceeding ____ should be installed so that the top of the extinguishers is not more than ___ above the floor.
NFPA 10
166
Extinguishers with a weight greater than ___, except wheeled types, should be installed so that the top of the extinguishers is not more than ___ above the floor.
40lbs, 5’
167
The clearance between the bottom of the extinguisher and the floor should never be less than ___.
40lbs, 3 ½ feet
168
Standard for Preincident Planning
4”
169
Horizontal member between trusses that support the roof.
NFPA 1620
170
Architectural Drawing showing the overall project layout of building areas, driveways, fences, fire hydrants, and landscape features; view is directly from above.
Purlin
171
NFPA 704 3 Colors to Signify Specific Types of Hazards. What are the colors, and what do each represent?
Plot Plan
172
Standard for Smoke and Heat Venting
Red – Flammability, Blue – Health, Yellow – Instability
173
Release heat and smoke to the outside from square or rectangular structures that penetrate a buildings roof.
NFPA 204
174
Fire resistive half-walls (also known as Draft Curtains) that extend down from the underside of a roof to limit the horizontal spread of heat and smoke. These also concentrate heat and smoke directly under automatic roof vents.
Monitors
175
Indicate how buildings are situated in relation to other buildings and streets in the area.
Curtain Boards
176
Show the layout of individual floors, subfloors, and roofs.
Plot Plans
177
Show side views of structures that depict number of floors in a building and the grades of surrounding ground.
Floor Plans
178
There are ___ major tasks with any preincident plan:
Elevations
179
The environment in a structure fire can exceed ___ in ___ minutes, with the potential for flashover to occur within ___minutes.
3, Gathering the Data, Entering the data into databases, and Keeping the data current.
180
The upper human survivability limit is ___.
500 Degrees, 3-4 Minutes, 5 Minutes
181
A system that optimizes the utilization of all available resources, personnel, procedures, and equipment in order to promote safety and improve operational efficiency. Originated by the transport industry.
212 Degrees
182
Designed to create a culture or climate of freedom in which personnel are encouraged to contribute to the safety and goals of mitigating the incident.
Crew Resource Management (CRM)
183
The IAFC released its initially draft of Rules of Engagement for Structural Firefighting in___,
Crew Resource Management (CRM)
184
There are ___ organizational levels in NIMS-ICS.
2010
185
An ___ establishes the overall strategic decisions and assigned tactical objectives for an incident.
8
186
Layman described ___ considerations needed for analyzing any emergency situation.
IAP
187
The number and types of units being dispatched provides the company officer with an idea of the ___ or ___ of the incident.
5: Facts, Probabilities, Own Situation, Decision, and Plan of Operation
188
Layman identified two or more decisions that must be made in the ongoing size-up process, the initial decision may be seen as having ___ segments.
Size or Complexity
189
Controlling the environment in which responders must work and bystanders or victims may find themselves. This is essential to ensuring the life safety of responders, victims, and bystanders.
3
190
Heat moves from warmer objects to cooler objects at a rate that is related to the ___ of the objects and the ___ of its materials.
Scene Control
191
Form of energy associated with the motion of atoms or molecules and capable of being transmitted through solid and fluid media by conduction, through fluid media by convection, and through empty space by radiation. – Heat
Temperature Difference, Thermal Conductivity.
192
Thermal or chemical decomposition offuel because of heat, generally resulting in the lowered ignition temperature of the material.
Heat
193
The tendency of gases to form into layers according to temperature. (also called Heat Stratification)
Pyrolysis
194
The interface of the hot and cooler gas layers at the opening is commonly referred to as the ___.
Thermal Layering
195
There are ___ common elements of flashover.
Neutral Plane
196
The mixture of smoke and air is extremely rich in a backdraft situation, usually greater than ___% hydrocarbons.
4: Transition in fire development, rapidity, compartment, and ignition of all exposed surfaces.
197
Class A, or ___ type fuels are the most common types of fuels found in structures.
10%
198
The actual and potential ventilation of a structure based on structural openings, construction type, and building ventilation systems.
Cellulose
199
contains heat within a compartment, causing a localized increase in the temperature and fire growth.
Pre-Existing Ventilation
200
Increases fire spread through the transfer of radiant heat from wall surfaces to adjacent fuel sources.
Insulation
201
Slowly absorbs and releases large amounts of heat to maintain temperature.
Heat Reflectivity
202
Thermal Properties of a Compartment include:
Retention
203
DHS and FEMA conducted tests comparing lightweight wood construction to legacy construction. A total of ___ tests were conducted, with ___ on floor-ceiling assemblies and ___ on roof-ceiling assemblies.
Insulation, Heat Reflectivity, and Retention
204
___ is vital to safety and must always be emphasized.
9. 7. 2
205
RECEO-VS Stands for:
Team Integrity
206
OSHA established the 2-in/2-out rule has a part of 29 CFR ___.
Lloyd Layman, Mid-20th Century.
207
Shelter in Place is also called ___.
Rescue, Exposures, Confinement, Extinguishment, Overhaul, Ventilation, Salvage
208
In response to the Americans with Disabilities act, many new buildings and those that have undergone major renovation include what are called ___.
1910.134
209
Layman used this term to describe the need to limit the fire or other emergency to the property or area of origin where the emergency began.
Safe Haven
210
Layman used this term to describe the need to prevent extension of the incident effects into uninvolved areas.
Areas of Rescue Assistance
211
In Laymans model, the ___ process floats, meaning it can be used when needed.
Exposures
212
The Operational Planning P Model was initially developed by ___.
Confinement
213
Operational Planning P focuses on the first ___ steps of the NIMS-ICS planning process, they are:
Ventilation
214
The overall plans for controlling an incident. Broad, general statements of the final outcomes to be achieved.
The US Coast Guard
215
Specific statements of measurable outcomes.
5: Understand the Situation, Establish objectives and strategies, Develop the plan of action, prepare and disseminate the plan, and Evaluate/Revise the plan.
216
Situations that require immediate action to stabilize the incident mandate the company officer’s assistance to carry out the operation. The CO accompanies the crew to provide the appropriate level of supervision.
Strategic Goals
217
___ or accessory actions that emergency services personnel perform are the greatest threats to the recovery of evidence or any physical indications of the cause of the incident.
Tactical Objectives
218
A meeting that generally involves all participating units and agencies, based on the PIA.
Fast Attack
219
A formal critique should be held within ____ of the incident.
Overhaul
220
The term commonwealth is used to describe 4 States and 1 terrirory, they are:
Post-Incident Critique
221
The Unites States currently administers ___ territories, they are:
1 Week
222
A procedure to be put into effect should an emergency occur within a given area.
Kentucky, Massachusetts, Pennsylvania, Virginia, and Puerto Rico
223
The ____ was created to integrate federal government prevention, preparedness, response, recover, and mitigation plans into one all-discipline, all-hazard approach to domestic incident management.
6: Guam, US Virgin Islands, American Samoa, Midway and Puerto Rico.
224
An ongoing, repeated assessment conducted over time to evaluate an employee’s performance against an organizations standards.
Area Contingency Plan
225
The company officer’s final assessment of the individual’s performance. Conducted at the end of a given period of time, annually as a performance review, or for performance improvement or disciplinary purposes.
US National Response Plan
226
The Change Process has ___ Stages.
Formative Evaluation
227
Change in the Organization’s short or long-term plan.
Summative Evaluation
228
Change in the Organization’s Design
4: Denial, Resistance, Exploration, and Commitment.
229
Change in the skills, performance, attitude, behaviors, or cultures of the workforce to meet the force of change.
Strategic Change
230
What are the reasons to resist change?
Structure
231
Resistance to change an be overcome with ___ basic steps.
People
232
A model for change has been created to facilitate most forms of change facing an organization; it is based on ___ steps.
Uncertainty, Loss of Power, Lack of Shared Vision, Lack of Trust, Learning Anxiety, Fear of Loss, Self-Interest
233
The change process should be viewed as ____ rather than ____.
7
234
John Kotter determined in the 1990’s that there are ___ reasons change fails
5
235
____ are influential members, such as the chiefs, president of the labor organization, branch/division heads, members of the governing board, or heads of other departments.
Cyclical rather than Linear
236
____ may have greater influence on the productivity and success of the formal group more than any other factor.
8
237
____ determine the company officer’s ability to deal effectively with the group
Key Actors
238
A group may exhibit ___ essential characteristics.
Informal Subgroups
239
___ is one of the greatest influences on the success of a group.
Group Dynamics
240
Positive Self Image is sometimes called ____.
5
241
When group interaction is cooperative, a ____ effect is created.
Group Image
242
Expectations are stated positively and behavioral limitations are set. May be used for discipline, to determine the cause of inappropriate behavior, and establish a means of correcting it.
Esprit de corps
243
Guides the individual through any new activities, reinforces correct behaviors, and redirects incorrect ones.
Synergistic
244
A supervisor or other superior acts as an advisor or guide to the member.
Counseling
245
a variety of procedures designed to help individuals adjust to certain situations and a means of either reinforcing correct behavior or eliminating improper behavior.
Coaching
246
a process of directing an individuals skills performance.
Mentoring
247
The formal coaching model contains ___ steps.
Counseling
248
Places a subordinate under the guidance of a more experienced professional who acts as a tutor, guide, and motivator. Guides the subordinates actions in real experiences on the job.
Coaching
249
Personnel Evaluations must be
4
250
To maintain order through training and/or the threat or imposition of sanctions; setting and enforcing the limits od boundaries for expected performance.
Mentoring
251
____ discipline results when reasonable rules of conduct are established an are fairly and consistently applied.
Timely, Stated Clearly, Non-Discriminatory, Consistent, Documented, Conducted by trained supervisors, and Objective
252
Progressive Discipline usually starts with ____.
Discipline
253
Progressive discipline involves ___ levels.
Positive (constructive)
254
A program in which an individual can learn a particular skill set by following an active practitioner in the field.
Negative
255
A career or professional development plan is like a ____.
Training or education
256
There are ___ steps in the Planning Process for professional development,
3: Preventative Action (Oral Reprimand), Corrective Action (Written Reprimand), and Punitive Action
257
Basic skills able to meet the minimum requirements.
Job Shadowing
258
Higher level of skills performance that is the result of additional practice.
Roadmap
259
highest level of skills performance
3: Current Situation, Intermediate Objectives, and Final Goal
260
Budget intended to fund the day-to-day operations.
Competency
261
Budget intended to fund large, one time expenditures.
Proficiency
262
There are ___ basic steps in determining the area of origin.
Mastery
263
Guide for Fire and Explosion Investigations
Operating Budget
264
A v-shaped pattern may have been made during the ____ stage of a fire.
Capital Budget
265
Type of fire pattern created as a result of the plume of hot gases rising above an individual fire.
4 Exterior, Interior, Interview, Analyze
266
Fire pattern that radiant heat forms in the hot-gas layer during a fire before flashover.
NFPA 921
267
Fire pattern found on noncombustible surfaces where there has been direct contact with or intense radiant heat on the surface. Soot is burned away.
Incipient
268
Fire pattern created when structural components such as wood studs or trim are exposed to flame.
Plume-Generated
269
Fire pattern that is the result of fire burning downward through a floor surface above the joist.
Hot-Gas Layer
270
There are ___ generally accepted classifications of fire cause. –
Clean Burns
271
Fires set because of ____ fall into the largest category of arson fires and account for 50% of the total arson problem.
Pointers or Arrows
272
Most small children under that age of ___ experiment with fire.
Saddle Burns
273
Between the ages of ___ and ___ the majority of fires that children set is the result of psychosocial conflicts, such as revenge, anger, or need for attention.
4: Accidental, Natural, Incendiary, Undetermined
274
The last phase of the juvenile firesetter is the crisis phase, between ___ and ___ years of age.
Revenge – Personal or professional vendettas.
275
Company Officer II must be trained at a minimum of ICS ____, though ICS ____ is recommended. –
7
276
_______ is often one of the most dangerous phases in incident management.
13-Aug
277
The ______ level involves the overall command of the incident.
15-18
278
A ____ level assignment comes with the authority to make decisions and assignments within the boundaries of the overall plan and safety concerns.
200, 300
279
_____ level refers to those activities assigned to specific resources that result in the accomplishment of tactical level requirements
Transfer of Command
280
The terms Division and Group are ______ level management components.
Strategic Level
281
ICS Form for Incident Objectives
Tactical
282
ICS Form for Assignment Lit
Task
283
ICS Form for Incident Radio Comumunications Plan
Tactical
284
The PIA is a _____ and _____ assessment of the emergency incident based on all available information about the incident.
ICS 202
285
Post-incident Critiques can be _____ or _____.
ICS 203
286
An _____ critique can be used as a training exercise.
ICS 205
287
Condition, substance, or device that can directly cause injury or loss
ICS 206
288
The source of a risk.
Critical and Objective
289
Likelihood of suffering harm from a hazard; Exposure to a hazard; the potential failure or loss.
Formal or informal
290
Estimated effect that a hazard would have, often expressed as high, moderate, or low.
Informal
291
The organization’s _____ is responsible for the development of an organizational risk management plan.
Hazard
292
For Risk Evaluation, OSHA refers to frequency as _______.
Hazard
293
Avoiding the activity that creates risk.
Risk
294
Physically transferring the risk to someone else or purchase insurance.
Risk
295
Implementing effective measures is the most common method for risk management.
Chief Executive Officer
296
Human Factors for accidents can be classified into ___ broad categories, they are:
Incidence Rate
297
Statistics verify that _____ and _____ are the leading causes of fire and emergency responder fatalities.
Risk Avoidance
298
Physically transferring the risk to someone else or purchase insurance.
Risk Transfer
299
Implementing effective measures is the most common method for risk management.
Control Measures
300
Human Factors for accidents can be classified into ___ broad categories, they are:
3: Improper Attitude, Lack of Knowledge / Skill, Physically Unsuited
301
Statistics verify that _____ and _____ are the leading causes of fire and emergency responder fatalities.
Cardiac arrest and Stroke
