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Work > Marriott > Flashcards

Marriott Flashcards

1
Q

Folio Number

A

The 5 digit account number that every guest is automatically assigned by FOSSE.

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2
Q

Credit Cards…

A

…can be used to access a guest record by swiping the card if the reservation was guaranteed with that card.

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3
Q

Confirmation Number

A

The 8 digit number assigned by MARSHA at the time of reservation.
always start with the number 8

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4
Q

Marriott Rewards Numbers…

A

…can be used to search for a guest’s information.

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5
Q

To search for anyone associated with a particular company…

A

…type a “?” followed by the company name.

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6
Q

To search by a particular A/R (accounts receivable) code…

A

…type an “*“followed by the Account code.

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7
Q

The IATA is…

A

…a travel agency ID code. We can search by IATA number if we type a “-“followed by the number.

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8
Q

You can search by arrival or departure date by…

A

…typing either “A” or “D” and entering a particular date in the “MMDDYY” format.

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9
Q

F1

A

Most commonly, this key will take you into a look up list. However, it is also used to retrieve messages from Systems Support (from the home screen only).

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10
Q

F2

A

This is used to e-mail messages to Systems Support.

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11
Q

F3

A

Used to access the Service Request function.

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12
Q

F4

A

Ends a transaction WITHOUT SAVING the information.

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13
Q

F5

A

When prompted, this key will act as either a look up option or can access additional information. Also allows you to log off from the home screen and menu screens.

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14
Q

F6

A

Used to “walk-in” guests. This option will register a guest who has not made an advance reservation.

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15
Q

F7

A

Used as a shortcut to make a new reservation.

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16
Q

F8

A

Will toggle between the home screen and pull down menu options.

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17
Q

F10

A

Ends a transaction or continues and SAVES information.

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18
Q

Marriott’s Best Rate Guarantee

A

When a guest proves that a lower rate is available for a current reservation, that guest will receive the lower rate. In addition to that , the guest will also receive a 25% discount off that lower rate!

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19
Q

KSTE

60

A

1 king bed, sofa bed, desk, ergonomic chair, iron, ironing board, 2 phones, lcd tv, alarm clock, coffee maker, shower, hair dryer, mini-refridgerator and microwave.

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20
Q

QQST

35

A

2 queen beds, sofa bed, desk, ergonomic chair, iron, ironing board, 2 phones, lcd tv, alarm clock, coffee maker, shower/tub combination, hair dryer, mini-refridgerator and microwave.

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21
Q

ONKK

18

A

2 king beds, sofa bed, desk, ergonomic chair, iron, ironing board, 2 phones, lcd tv, alarm clock, coffee maker, shower, hair dryer, mini-refridgerator and microwave.

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22
Q

Arrivals

6pm + GTD = Arv

A

The number of reservations due to arrive on any given day. Some may be GTD and other may be listed as 6pm (not guaranteed, can be cancelled at 6pm if guest does not show.

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23
Q

In Hse

A

Total number of rooms currently occupied by guests.

24
Q

Dep

A

The number of rooms scheduled to depart the hotel on any given day.

25
Q

Occ Rms

A

The number of rooms projected to be occupied for the current day.

26
Q

Occ Pct

A

The anticipated percentage of total rooms occupied for the current day.

27
Q

Avl Rms

A

The total number of rooms available for sale.

28
Q

Une Sty

A

A guest who was scheduled to depart but decided to extend their stay.

29
Q

Wlk In

A

A guest without a reservation who arrives at the hotel requesting a room for the same day.

30
Q

Day Rm

A

A room used during the day (not overnight). Typically, the guest would not pay the full nightly rate.

31
Q

Une Cko

A

A guest who departs prior to the departure date scheduled during the reservation process.

32
Q

OOO or NA

A

A room that is currently unavailable to sell.

33
Q

VR

A

Vacant Ready

34
Q

VD

A

Vacant Dirty

35
Q

OD

A

Occupied Dirty

36
Q

REG_

A

Regular rate or rack rate. This should be the rate that is most often quoted to guests. COR is used as an alternative to REG for tracking purposes.

37
Q

GOV_

A

Hotel sets rate and availability. To receive this rate the guest must provide a government ID.

38
Q

LTS_

A

Requires minimum 7 consecutive nights. For SpringHill Suites, Courtyard and Fairfield Inn/Suites only.

39
Q

MAR_

A

10% off regular rates, always available to Marriott associates traveling on business. ID or Authorization for required. The guest must be a Marriott associate or immediate family.

40
Q

QAA_
Or
AAA_

A

ID required. Discount percentage varies based on weekday or weekend stay. To qualify for this rate guest must be a member of the American Automobile Association.

41
Q

XMI_

A

15% off room rate. Available to anyone age 62 or older.

42
Q

MRW_

A

Used when Marriott Rewards Member redeems points for their stay.

43
Q

WKN_

A

Hotel sets rates and availability. Usually available Friday and Saturday nights.

44
Q

NMO

A

Not available for sale. Cannot book reservation for this date or sell through it.

45
Q

MS#

A

Minimum stay # nights. Reservation is permitted as long as it meets minimum number of nights.

46
Q

MX#

A

Maximum stay # nights. Reservation is restricted to a maximum number of nights.

47
Q

CTA

A

Closed to arrivals. Reservation cannot be made if it’s due to arrive on this date, however reservations can be sold through this date.

48
Q

SPE

A

Special Event. Usually property sell only. Marsha cannot book rooms.

49
Q

NPC

A

No Platinum Card: Will not allow a Platinum member to book a reservation during a special event with the Platinum Guarantee.

50
Q

CA

A

Cash

51
Q

CK

A

Check

52
Q

AX

A

American Express

53
Q

VI

A

Visa

54
Q

MC

A

Master Card

55
Q

DC

A

Diners Card

56
Q

DS

A

Discover Card

57
Q

DB

A

Direct Bill

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