Marketing Mix Flashcards

1
Q

What is a marketing mix?

A

It refers to the marketing process responsible for identifying, anticipating, and satisfying customer requirements profitable

It describes the key elements used by an organization to help meet its marketing objectives

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2
Q

What is the structure of marketing?

A

Segmentation and targeting
Positioning and differentiation

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3
Q

What are the bases of segmentation?

A

Geographic
Demographic
Psychographic
Behavioral

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4
Q

What is a product?

A

A product is anything that can be offered to the market that might satisfy a need or want

Product feature: Product characteristics
Product benefit: Value for customer

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5
Q

What are the types of product benefits?

A

Functional benefits
Operational benefits
Personal benefits
Quality
Financial benefits

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6
Q

What are the stages of the product life cycle

A

Introduction

Growth

Maturity

Decline

Always use sales and profits to explain

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7
Q

What are Kotlers five product levels?

A

Core benefit: fundamental need or want that satisfies a consumer

Basic/Generic product: Version of product that only contains the characteristics necessary to function

Expected product: Set of attributes that buyers normally expect

Augmented product: Inclusion of additional features

Potential product: Transformations that the product could undergo in the future

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8
Q

What is place?

A

It represents the place the products can be purchases or would be distributed.

Distribution channel (can by physical or virtual0

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9
Q

What are the channels of distribution?

A

Distributor
Super stockist
Wholesalers
Retailers

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10
Q

What are the 4 distribution strategies?

A

Direct distribution: Manufacturers sell products directly to consumers

Intensive distribution: In the intensive distribution strategy, companies place their products in as many retail locations as possible.

Selective distribution: hybrid of intensive and exclusive distribution

Exclusive distribution: manufacturers make a deal to sell their product only to one specific retailer.

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11
Q

What is price?

A

It is the amount a customer pays for the product

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12
Q

What are the two types of pricing strategies?

A

Cost based pricing: Design a product, determine costs, set price based on costs, convince buyers of product value

Value based pricing: Assess customer needs and perceptions, set target price based on customer perceived value, determine costs that can be incurred, design a product to deliver at desired value and target price

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13
Q

What are the 6 types of pricing strategies?

A

Penetration pricing: sets initial low price tp quickly gain market share. Penetrate at the cost of initial profits. Later can gradually increase

Skim pricing: Set relatively high price for a product intended to target early buyers who want to pay premium price to get it first. Later lowers to attract a broader customer base

Economic pricing: Pricing is based on economic principles of supply and demand

Premium pricing: Sets a higher price than its competitors to convey the perception of higher quality, exclusivity, and value

Captive product pricing: Offers core product at a lower price but requires complementary products to fully utilize the core product

Psychological pricing: Setting prices to appeal to the psychology and perception of consumers. Influences consumer behavior and purchasing decisions. Prices made to seem more attractive or appealing

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14
Q

What is promotion?

A

Activities meant to communicate and persuade the target market to buy the company’s products

  • It is the link between company and consumers
  • It serves as a channel for conveying the brand message, building awareness and driving sales
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15
Q

What are the elements of the promotional mix?

A

Advertising
Public relations
Personal selling
Sales promotion

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16
Q

What is advertising?

A

Process of creating and delivering persuasive messages through various media to inform, educate and persuade, remind a target audience about a product, brand, service or organization.
eg: paid messages on tv, radio, print, online and social media

Pros: Mass reach, brand awareness, message control, creative opportunities, measurability

Cons: Cost, Ad avoidance, Saturation, Clutter, message misinterpretation

17
Q

What is Public Relations?

A

It focuses on building and maintaining a positive image and reputation for the company
eg: media relations, event planning, crisis management

Pros: Reputation management, Cost effective, Third party validation, Crisis management, Media relations, Community engagement

Cons: Lack of control, longer term impact, limited reach, resource intensive, digital landscape

18
Q

What is personal selling?

A

It involves the direct personalized communication between a sales person and a potential customer. It is effective for products that require explanation, demonstration or customization

Pros: Direct communication, Relationship building, customization, complex products, immediate feedback

Cons: Resource intensive, limited reach, time consuming, subjectivity, measurement challenge

19
Q

What is Sales promotion?

A

They are short term tactics aimed at encouraging consumers to make a purchase. Used to boost sales, clear excess inventory, introduce new products, enhance brand visibility

Eg: Discounts, Coupons, rebates, free samples, contests and sweepstakes, loyalty programs, flash sales, gifts with purchase

Pros: Immediate sales boost, Customer attraction, clearance of excess inventory, product introduction, customer engagement

Cons: Profit erosion, brand image, cannibalization, customer loyalty to the promotion, increased costs

20
Q

What are promotional channels?

A

Advertising channels: print and broadcast media
Personal selling channels: sales person
PR Channels: press releases
Sales promotion channels: Discounts
Digital and social media channels: Websites, SM
Word of mouth or referral channels: recommendations
Content marketing channels: Blogs, videos and podcasts