Marketing Flashcards

1
Q

Market

A

any situation where buyers and sellers come into contact

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2
Q

Marketing

A

identifying and anticipating customer requirements in order to meet these requirements and make a profit

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3
Q

Niche Marketing

A

to offer and sell products to a smaller segment of a wider market (ie. specific groups of customers with specialist tastes and needs)

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4
Q

Mass Marketing

A

to offer and sell products to everyone who makes up a market, using mass selling techniques

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5
Q

Integrated Marketing

A

process of coordinating messages across communication channels, so that consumers receive a consistent message about a company and its products

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6
Q

Data Mining

A

finding patterns in large sets of data such as purchases made by consumers

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7
Q

Market Research

A

carefully gathering and analysing data about the market for goods and services

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8
Q

Consumer Behaviour

A

factors that influence consumers to buy one product instead of another, and how this behaviour might change over time

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9
Q

Advertising

A

a means of communicating with the buyers or users of a product
any form of paid, formal communication about goods and services

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10
Q

Marketing Mix

A

the four key decisions that must be taken in the effective marketing of a product

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11
Q

Inelastic

A

if there is a rise or fall in sales that is less than proportional to the price change

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12
Q

Cost Plus Pricing

A

setting a price in relation to the costs of production by adding a set amount or percentage on top of the price

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13
Q

Competitive Pricing

A

Pricing products lower than that of rivals

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14
Q

Penetration Pricing

A

setting a low price in order to gain sales in a market

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15
Q

Skimming

A

designed to attract different types of customers
prices will initially be high, then will be reduced

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16
Q

Promotional Pricing

A

selling a new product at a lower price as a promotion to attract new customers

17
Q

Public Relations

A

managing the flow of information from an organization to its public in order to build the reputation of a company and its brands

18
Q

Sponsorship

A

the act of giving money to help support an event, organization or person, in return for being able to advertise your product with that event, organization or person

19
Q

Merchandising

A

the way in which products are arranged in a physical or online store to maximize sales

20
Q

Shop

A

a retail business where goods and services are sold

21
Q

Hire Purchase

A

hiring a good until the final payment for it has been made

22
Q

Layaway

A

good is put in storage until it has been fully paid for

23
Q

Consignment

A

goods are sent by a supplier to a seller who will only for the goods when they have been sold to the end consumer

24
Q

Trade discount

A

a reduction in the sales price offered to traders
eg. wholesaler to retailer

25
Consumer Organizations
groups that seek to protect the interests of consumers against abuse by businesses
26
Consumer Relationships
interactions a business has with its current an future consumers
27
Customer Relationship Management (CRM)
all the ways of managing a customer relationships
28
Customer Service
paying attention to customers needs by delivering high quality service
29
Customer Support
a type of customer service designed to assist customers in making the best use of a product
30
Trademark
something that distinguishes one company's product from those of its competitors
31
Copyright
protection provided for authors, composers and artists
32
Patent
grants exclusive rights to the production, sale, use and importation something can last up to 20 years