Marketing Flashcards

1
Q

Market

A

any situation where buyers and sellers come into contact

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2
Q

Marketing

A

identifying and anticipating customer requirements in order to meet these requirements and make a profit

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3
Q

Niche Marketing

A

to offer and sell products to a smaller segment of a wider market (ie. specific groups of customers with specialist tastes and needs)

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4
Q

Mass Marketing

A

to offer and sell products to everyone who makes up a market, using mass selling techniques

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5
Q

Integrated Marketing

A

process of coordinating messages across communication channels, so that consumers receive a consistent message about a company and its products

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6
Q

Data Mining

A

finding patterns in large sets of data such as purchases made by consumers

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7
Q

Market Research

A

carefully gathering and analysing data about the market for goods and services

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8
Q

Consumer Behaviour

A

factors that influence consumers to buy one product instead of another, and how this behaviour might change over time

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9
Q

Advertising

A

a means of communicating with the buyers or users of a product
any form of paid, formal communication about goods and services

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10
Q

Marketing Mix

A

the four key decisions that must be taken in the effective marketing of a product

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11
Q

Inelastic

A

if there is a rise or fall in sales that is less than proportional to the price change

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12
Q

Cost Plus Pricing

A

setting a price in relation to the costs of production by adding a set amount or percentage on top of the price

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13
Q

Competitive Pricing

A

Pricing products lower than that of rivals

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14
Q

Penetration Pricing

A

setting a low price in order to gain sales in a market

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15
Q

Skimming

A

designed to attract different types of customers
prices will initially be high, then will be reduced

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16
Q

Promotional Pricing

A

selling a new product at a lower price as a promotion to attract new customers

17
Q

Public Relations

A

managing the flow of information from an organization to its public in order to build the reputation of a company and its brands

18
Q

Sponsorship

A

the act of giving money to help support an event, organization or person, in return for being able to advertise your product with that event, organization or person

19
Q

Merchandising

A

the way in which products are arranged in a physical or online store to maximize sales

20
Q

Shop

A

a retail business where goods and services are sold

21
Q

Hire Purchase

A

hiring a good until the final payment for it has been made

22
Q

Layaway

A

good is put in storage until it has been fully paid for

23
Q

Consignment

A

goods are sent by a supplier to a seller who will only for the goods when they have been sold to the end consumer

24
Q

Trade discount

A

a reduction in the sales price offered to traders
eg. wholesaler to retailer

25
Q

Consumer Organizations

A

groups that seek to protect the interests of consumers against abuse by businesses

26
Q

Consumer Relationships

A

interactions a business has with its current an future consumers

27
Q

Customer Relationship Management (CRM)

A

all the ways of managing a customer relationships

28
Q

Customer Service

A

paying attention to customers needs by delivering high quality service

29
Q

Customer Support

A

a type of customer service designed to assist customers in making the best use of a product

30
Q

Trademark

A

something that distinguishes one company’s product from those of its competitors

31
Q

Copyright

A

protection provided for authors, composers and artists

32
Q

Patent

A

grants exclusive rights to the production, sale, use and importation something
can last up to 20 years