Marketing Flashcards

1
Q

What is a market?

A

A market is anywhere sellers and potential and actual buyers are found for the exchange of a good or service

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2
Q

The 5 elements of a market

A

buyers, sellers, good/service, exchange process and price

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3
Q

What is marketing?

A

Marketing is all the activities facilitating trade including activities that identify and satisfy consumers’ needs

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4
Q

Marketing Mix

A

product, pricing, promotion, place

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5
Q

Marketing Activities

A

distribution, market research, packaging, branding, pricing, sales promotion, advertising

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6
Q

Types of Markets

A

consumer, commodity, money, capital, foreign exchange, labour

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7
Q

Types of Market Research

A

consumer research, product research, distribution, advertising

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8
Q

Pricing Strategies

A

Markup, market oriented, promotional, market skimming, psychological, penetration

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9
Q

Factors Affecting Packaging

A

product type, target audience, cost, quantity, method of distribution

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10
Q

copyright

A

an intellectual property right that legally protects a creator and their original works so others must be permitted to use it and can be fined for using it without permission

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11
Q

patent

A

an intellectual property right protecting innovation excluding others from selling or making that innovation for some years

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12
Q

trademark

A

an intellectual property right protecting brand names giving the seller the exclusive rights to use the particular brand name

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13
Q

Terms of Sale

A

cash, credit, hire purchase, cash discount, trade discount

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14
Q

Methods of Retailing

A

department stores, convenience stores, mail order, e-commerce, telemarketing, vending machines

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15
Q

Three suitable types of retailing outlets

A

e-commerce, telemarketing and shops

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16
Q

Factors influencing customer behavior

A

price of good, price of substitutes, income, taste, brand loyalty

17
Q

Forms of customer service

A

warranties, toll free numbers, suggestion boxes

18
Q

Forms of advertising

A

informative, competitive, persuasive

19
Q

money market

A

this includes numerous financial institutions engaged in short term lending

20
Q

capital market

A

this includes those financial institutions involved in long term lending to acquire capital goods