MARK K Flashcards
1
Q
In confrontation or conflict question - what pronouns do you use?
A
Use “I” instead of “you”
ex: “you wrote the order wrong” instead say “ I am having trouble interpreting exactly what you want”
2
Q
aggression attacks the ___, confrontation attacks the ____
A
person, problem
3
Q
1 problem in alcoholism?
A
denial
in any abusive relationship
4
Q
How to treat denial
A
confrontation - but NOT aggression
