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Dutch Bros > Manifesto Training: Broista Study Tools > Flashcards

Manifesto Training: Broista Study Tools Flashcards

1
Q

DB founders

A

Dane and Travis Boersma

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2
Q

When was DB founded and where

A

1992 in Grants Pass, Oregon

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3
Q

Saying “thank you” and “yes” are part of which core value?

A

Sevice

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4
Q

Which core value does this describe: know names and drinks, practice flow, move with a sense of urgency, be prepared, think about your next move.

A

Speed

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5
Q

Keeping things fresh, knowing products, and being consistent Ensure which core value?

A

Quality

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6
Q

What are DBs core values

A

Speed, quality, and service.

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7
Q

Besides coffee, what additional caffinated options does Dutch offer?

A

Rebel, tea, and chai. 

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8
Q

What are non-caffeinated options for Dutch customers?

A

Lemonade, dutch sodas, cider, apple juice, steamer, decaf tea, decaf coffee, Dutch cocoa, Dutch frost, and water.

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9
Q

Kicker

A

Irish cream breve. Irish cream syrup, espresso, and kick me mix.

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10
Q

Annihilator

A

Chocolate macadamia nut breve. Chocolate macadamia nut syrup, espresso, and kick me mix.

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11
Q

Cocomo

A

Coconut mocha. Coconut syrup, espresso, and chocolate milk.

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12
Q

Caramelizer

A

Caramel mocha. Caramel sauce, espresso, chocolate milk.

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13
Q

White Mocha

A

White chocolate flavored mocha. White chocolate sauce, espresso, chocolate milk.

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14
Q

Golden eagle

A

Caramel vanilla breve. Vanilla syrup, caramel sauce, espresso, kick me mix, and caramel drizzle on top.

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15
Q

Double torture

A

Vanilla mocha with two extra shots. Vanilla syrup, espresso plus an extra Dub, chocolate milk.

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16
Q

911

A

Irish cream breve with six shots. Irish cream syrup, six shots of espresso, and kick me mix.

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17
Q

What are the four sizes of hot cups

A

8 oz (very small), 12 oz (small), 16 oz (medium), 20 oz (large)

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18
Q

What are the three cold sizes and the kids size?

A

10 oz (kids), 16 oz (small), 24 oz (medium), and 32 oz (large)

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19
Q

Which sugar-free fruit flavors does DB offer?

A

Strawberry, raspberry, and peach.

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20
Q

What milk options do we offer?

A

2% milk, nonfat milk, kick me mix, heavy whipping cream, almond milk, coconut milk, and oat milk.

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21
Q

Which three countries does DB coffee come from?

A

Columbia, El Salvador, and Brazil.

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22
Q

Which customizations or no additional charge?

A

Light ice, extra cream, extra flavor, whipped cream, 12 oz cup of water, oat, coconut, almond milk, and heavy whipping cream in Americanos, cold brew and teas. 

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23
Q

Which customizations come with additional charge?

A

Soft top, extra espresso shots or rebel shots, extra teabag, heavy whipping cream as drink base, coconut, oat, or almond milk as a drink base, and blended teas lemonades and sodas.

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24
Q

What coffee options do we offer at DB?

A

Pirate reserve, white coffee, cold brew, nitro cold brew, and decaf

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25
Q

Which direction will you turn the adjustment collar for finer grind?

A

 right

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26
Q

Which direction will you turn the adjustment collar for coarse grind

A

Left

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27
Q

What is the shot window for private reserve and decaf coffee?

A

15 to 26 seconds

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28
Q

What is the shot target window for white coffee?

A

7 to 12 seconds

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29
Q

cubano shot

A

Has a packet of sugar between the two pules of espresso

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30
Q

Fireball shot

A

Has a packet of sugar and a sprinkle of cinnamon between pulls of espresso

31
Q

Half caf shot

A

One pull of decaf and one pull of private reserve

32
Q

Domino shot

A

One pull of regular and one pull of white coffee

33
Q

What are the three parts of the dub

A

The body, the heart, and the crema

34
Q

What is the safe zone for milk

A

32 to 40 degrees

35
Q

What is the ideal temperature for steamed milk

A

150 to 155 degrees

36
Q

What is the kids temp for steamed milk

A

100 degrees

37
Q

What is the warm temps for steamed milk

A

125-130 degrees

38
Q

What is the extra hot temp for steamed milk

A

165-170 degrees (always double cup any drinks over 155°)

39
Q

Steamed milk should have how much tight froth on top?

A

1/4

40
Q

If your shots are running shorter than 15 seconds do you need to adjust the grind to be more…

A

Fine (to the right)

41
Q

If your shots are running longer than 27 seconds you need to adjust the grind to be more…

A

Course (to the left)

42
Q

Americano

A

Espresso, bunn water

43
Q

Latte

A

Espresso, steamed 2% milk

44
Q

Breve

A

Espresso, steamed kick me mix

45
Q

Mocha

A

Espresso, steamed chocolate milk

46
Q

Dry cap

A

Espresso, full cup froth

47
Q

Wet cap

A

Espresso, milk, half cup froth

48
Q

What do we always offer with Americanos?

A

Cream, ice, and sugar

49
Q

What are hot drinks built-in

A

All hot drinks are built directly in paper cups

50
Q

What is the number one recipe rule at Dutch

A

Flavor, espresso, milk

51
Q

Except for the exceptions how many scoops of flavor do flavored drinks get

A

1

52
Q

Which drinks get two scoops of flavor

A

Iced kickers, ice annihilators, and hot and iced 911s

53
Q

Drizzle on top should be done in the shape of a…

A

Hashtag##

54
Q

Drizzle on top of a drink should be how many scoops

A

Always 1

55
Q

What are the sugar-free syrups (8)

A

Strawberry, raspberry, Irish cream, coconut macadamia nut, vanilla, coconut, hazelnut, and peppermint.

56
Q

What are the sugar-free sauces?

A

Caramel (x), white chocolate (x), dark chocolate✅. 

57
Q

If cream/kick me mix is requested and drinks how many scoops

A

Regular equals 2 scoops, light equals 1 scoop, and extra equals 4 scoops.

58
Q

If someone orders heavy whipping cream and a drink how many scoops

A

Regular equals 1 scoop, extra equals 2 scoops

59
Q

How many scoops of soft top

A

Regular equals 2 scoops, Light equals 1 scoop, extra equals 3 scoops

60
Q

How are white milk based drinks made skinny

A

They are made with nonfat milk

61
Q

How are chocolate milk-based drinks made skinny

A

They are made with 1/2 nonfat milk and 1/2 chocolate milk

62
Q

When a White milk based drink is ordered sugar-free the milk…

A

Does not change

63
Q

When is the only time we don’t mix dark chocolate and white chocolate

A

When it’s a white mocha

64
Q

When a Mocha based drink is ordered non-fat…

A

We replace chocolate milk with nonfat milk and add chocolate sauce

65
Q

What a mocha Based drink is ordered sugar-free…

A

We use kick me mix for the milk

66
Q

Where are ice drinks built

A

In a mixed cup and then poured over a full cup of ice and Tom Tomed. 

67
Q

Where are mix lines for ice drinks

A

Half the size of the drink. Small is 16 oz so 8 oz mix line, 12 oz mix line, 16 oz mix line.

68
Q

What’s the sugar-free rule

A

Sf Syrup equals 1 scoop, sf sauce equals 2 scoops, sf Sauce and syrup equals 2 scoops

69
Q

Which three Ice drinks always get two scoops of flavor

A

Iced kickers, iced annihilator‘s, and iced 911

70
Q

If milk Is changed on ice kickers or iced annihilator’s…

A

Then it gets one scoop of flavor

71
Q

What are the mix Lines for light ice drinks

A

Increase the mix line by half. Small - 12 oz, med-18 oz, larg-24 oz

72
Q

What cups are cold pours in

A

They can be in paper or plastic cups

73
Q

What are the five smoothie flavors

A

Strawberry, mango, peach, green apple, and Wildberry (x). 

74
Q

What flavor do you add with the steamed milk for hot Apple cider

A

One scoop cinnamon

Dutch Bros (6 decks)

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