Managing Teams Flashcards
group
Two or more interacting and interdependent individuals who come together to achieve specific goals
forming stage
the first stage of group development in which people join the group and then define the group’s purpose, structure, and leadership
storming stage
the second stage of group development, characterized by intragroup conflict
norming stage
the third stage of group development, characterized by close relationships and chesivenenss
performing stage
the fourth stage of group development when the group is fully functional and works on group task
adjourning
the final stage of group development for temporary groups during which group members are concerned with wrapping up activities rather than task performance
role
behavior patterns expected of someone occupying a given position in a social unit
norms
standards or expectations that are accepted and shared by a group’s members
groupthink
when a group exerts extensive pressure on an individual to align his or her opinion with others’ opinions
status
a prestige grading, position, or rank within a group
social loafing
the tendency for individuals to expend less effort when working collectively than when working individually
group cohesiveness
the degree to which group members are attracted to one another and share the group’s goals
conflict
perceived incompatible differences that result in interference or opposition
traditional view of conflict
the view that all conflict is bad and must be avoided
human relations view of conflict
the view that conflict is a natural and inevitable outcome in any group
interactionist view of conflict
the view that some conflict is necessary for a group to perform effectively
functional conflicts
conflicts that support a group’s goals and improve its performance
dysfunctional conflicts
conflicts that prevent a group from achieving its goals
task conflict
conflicts over content and foals of the work
relationship conflict
conflict based on interpersonal relationships
process conflict
conflict over how work gets done
work teams
groups whose members work intensely on a specific, common goal using their positive synergy, individual and mutual accountability, and complementary skills
problem-solving team
a team from the same department or functional area that’s involved in efforts to improve work activities or to solve specific problems
self-managed work team
a type of work team that operates without a manager and is responsible for a complete work process or segment
cross-functional team
a work team composed of individuals from various functional specialties
virtual team
a type of work team that uses technology to link physically dispersed members in order to achieve a common goal
social network structure
the patterns of informal connections among individuals within a group
