Managing Teams

Question 1

group

Answer 1

Two or more interacting and interdependent individuals who come together to achieve specific goals

Question 2

forming stage

Answer 2

the first stage of group development in which people join the group and then define the group’s purpose, structure, and leadership

Question 3

storming stage

Answer 3

the second stage of group development, characterized by intragroup conflict

Question 4

norming stage

Answer 4

the third stage of group development, characterized by close relationships and chesivenenss

Question 5

performing stage

Answer 5

the fourth stage of group development when the group is fully functional and works on group task

Question 6

adjourning

Answer 6

the final stage of group development for temporary groups during which group members are concerned with wrapping up activities rather than task performance

Question 7

role

Answer 7

behavior patterns expected of someone occupying a given position in a social unit

Question 8

norms

Answer 8

standards or expectations that are accepted and shared by a group’s members

Question 9

groupthink

Answer 9

when a group exerts extensive pressure on an individual to align his or her opinion with others’ opinions

Question 10

status

Answer 10

a prestige grading, position, or rank within a group

Question 11

social loafing

Answer 11

the tendency for individuals to expend less effort when working collectively than when working individually

Question 12

group cohesiveness

Answer 12

the degree to which group members are attracted to one another and share the group’s goals

Question 13

conflict

Answer 13

perceived incompatible differences that result in interference or opposition

Question 14

traditional view of conflict

Answer 14

the view that all conflict is bad and must be avoided

Question 15

human relations view of conflict

Answer 15

the view that conflict is a natural and inevitable outcome in any group

Question 16

interactionist view of conflict

Answer 16

the view that some conflict is necessary for a group to perform effectively

Question 17

functional conflicts

Answer 17

conflicts that support a group’s goals and improve its performance

Question 18

dysfunctional conflicts

Answer 18

conflicts that prevent a group from achieving its goals

Question 19

task conflict

Answer 19

conflicts over content and foals of the work

Question 20

relationship conflict

Answer 20

conflict based on interpersonal relationships

Question 21

process conflict

Answer 21

conflict over how work gets done

Question 22

work teams

Answer 22

groups whose members work intensely on a specific, common goal using their positive synergy, individual and mutual accountability, and complementary skills

Question 23

problem-solving team

Answer 23

a team from the same department or functional area that’s involved in efforts to improve work activities or to solve specific problems

Question 24

self-managed work team

Answer 24

a type of work team that operates without a manager and is responsible for a complete work process or segment

Question 25

cross-functional team

Answer 25

a work team composed of individuals from various functional specialties

Question 26

virtual team

Answer 26

a type of work team that uses technology to link physically dispersed members in order to achieve a common goal

Question 27

social network structure

Answer 27

the patterns of informal connections among individuals within a group