Managing Stakeholders

Question 1

Which statement below is most incorrect:

a. The leadership challenge peer consultation process is based on adaptive leadership and helps leaders identify their adaptive challenge
b. Adaptive challenges require new learning, innovation and patterns of behavior that the peer consultation process can facilitate through diagnostic and action step brain storming.
c. The leadership challenge peer consultation process identifies major stakeholders (players) and their perspectives
d. The leadership challenge peer consultation process is designed to confirm the presenter’s interpretations and actions so they “stay the course”.
e. The leadership challenge peer consultation process helps the presenter to think about interpretations (mental models) and actions they have taken that may have contributed to the problem

Answer 1

d. The leadership challenge peer consultation process is designed to confirm the presenter’s interpretations and actions so they “stay the course”.

Question 2

Which statement below is incorrect

a. The leadership challenge peer consultation process increases self-awareness, social-awareness and social-skill.
b. The Leadership challenge peer consultation process works directly with stakeholders because their views matter most. The presenter’s view is not important in this process.
c. The leadership challenge peer consultation process highlights mental models that are no longer adaptive
d. The leadership challenge peer consultation process builds capability to better understand stakeholder positions and interests through reflection, advocacy and inquiry.

Answer 2

b. The Leadership challenge peer consultation process works directly with stakeholders because their views matter most. The presenter’s view is not important in this process.

Question 3

Which statement below is correct?

a. Subjects are high power and low interest stakeholders
b. Context Setters are low power and high interest stakeholders
c. Players are low power and low interest stakeholders
d. We should manage Players closely.
e. We should keep Crowd stakeholders informed
f. We should manage high interest stakeholders closely all the time and make them our highest priority.

Answer 3

d. We should manage Players closely. See slide on Managing stakeholders. Players have high power and high interest in our goals or project and should be managed closely. Low power and high interest stakeholders should be kept informed, but they are not our highest priority because of their low power.

Question 4

4. Which statement below is correct?
   a. Quick wins are high impact and high effort stakeholders
   b. Major projects are high impact and high effort stakeholders.
   c. Thankless tasks are low effort and low impact stakeholders
   d. We should always focus on urgent priorities

Answer 4

b. Major projects are high impact and high effort stakeholders. See slide on prioritising stakeholders. We should focus on important and urgent priorities ahead of urgent and not important priorities.

Question 5

5. Which or the following definitions are correct?
   a. A stakeholder is “any group or individual who can affect or is affected by the achievement of [your] objectives”.
   b. A stakeholder is “any group or individual who can affect the achievement of [your] objectives”.
   c. A stakeholder is “any group or individual who is opposes your objectives”
   d. A stakeholder is “any group or individual who has power over your objectives”

Answer 5

a. A stakeholder is “any group or individual who can affect or is affected by the achievement of [your] objectives”.

Question 6

What are the 5 steps of the leadership peer consultation process?

Answer 6

1. Case presenter gives facts
2. Ask fact questions.
3. Diagnostic brainstorming
4. Action step brainstorming
5. Case presenter reflections.
   The leadership challenge peer consultation process is to challenge our interpretations and actions in the context of our stakeholders.

Question 7

How should an individual manage our stakeholders?

Answer 7

Ackermann & Eden (2011): Model for stakeholder management based on power and interest.

• Manage players closely.
• Try to keep Context Setters satisfied and increase their interest so they become players.
• Keep Subjects informed and attempt to increase their power by forming strategic alliances; this will convert them into powerful players.
• Monitor the Crowd as their interest and/or power could be raised. However, they are unlikely to be worth management time/effort.