MANAGING PRODUCTION AND SERVICE OPERATION Flashcards
What does operation mean?
- any process that accepts inputs and uses resources to change of inputs in useful ways.
- an activity that needs to be managed by competent
persons.
The Production Process: INPUT includes
Land
Labor
Capital
Entrepreneurship
The Production Process: Transformation Process includes
Equipment Procedure
Technology
The Production Process: Output includes
Products services
What is operation management?
- the process of planning, organizing, and overseeing a business’s practices to improve efficiency and increase profitability
- must be performed in coordination with other functions like those for marketing finance.
What is efficiency?
the cost of doing something, or the resource utilization involved.
What is effectiveness?
It refers to goal accomplishment.
The Engineer Manager is:
- Functional
- Cost - Efficient
- Quality
Is expected to produce some output at whatever management level he is
FUNCTIONAL
In charge of operations in a.
construction firm is responsible
for the actual construction of
whatever bridge or road his
company has agreed to put up
COST - EFFICIENT
Must find ways to
contribute to the
production of qual ity
goods or services and
the reduction of costs
in his department
QUALITY
Types of Transformation Process include:
- Manufacturing Process
- Service Processes
Manufacturing processes include:
a. Job Shop
b. batch flow
c. worker- paced line flow
d. machine-paced line flow
e. batch/continuous flow hybrid
f. continuous flow
Service processes include:
a. service factory
b. service shop
c. mass service
d. professional service
Manufacturing processes are:
those that refer to the
making of products by
hand or with machinery.
