MANAGING PRODUCTION AND SERVICE OPERATIONS

Question 1

ANY PROCESSES THAT ACCEPTS INPUTS AND USES RESOURCES TO CHANGE THOSE INPUTS IN USEFUL WAYS

Answer 1

OPERATIONS

Question 2

Kinds of Inputs

Answer 2

LAND, LABOR, CAPITAL,
ENTREPRENEURSHIP

Question 3

PROCESS OF PLANNING, ORGANIZING, AND CONTROLING OPERATIONS TO REACH OBJECTIVES EFFICIENTLY AND EFFECTIVELY”

Answer 3

OPERATIONS MANAGEMENT

Question 4

the cost of doing something, or the resource utilization involved

Answer 4

EFFICIENCY

Question 5

goal accomplishment or when one is able to reach objectives

Answer 5

EFFECTIVENESS

Question 6

expected to produce some output at whatever management level

Answer 6

ENGINEER MANAGER

Question 7

Types of Transformation Process

Answer 7

MANUFACTURING PROCESSES
SERVICE PROCESS

Question 8

making of products by hand or
with machinery

Answer 8

MANUFACTURING PROCESSES

Question 9

production is based on sales orders for a variety
of small lots

Answer 9

JOB SHOP

Question 10

lots of generally owned design products are manufactured

Answer 10

BATCH FLOW

Question 11

production layout arranged in a sequence to accommodate processing of large volumes of standardized products or services quality and quantity depends on the skill of the labor
utilized

Answer 11

WORKER - PACED ASSEMBLY LINE

Question 12

Produces standard products with machines playing a significant role

Answer 12

MACHINE - PACED ASSEMBLY LINE

Question 13

combination of batch and continuous flow typical size of operation is very large giving opportunities for economic scale

Answer 13

BATCH/CONTINUOUS FLOW HYBRID

Question 14

Characterized by “rapid rate at which items
move through the system”

Answer 14

CONTINUOUS FLOW

Question 15

Refers to the provision of services to
persons by hand or with machinery.

Answer 15

SERVICE PROCESS

Question 16

Provides service to a large number of people simultaneously.

Answer 16

MASS SERVICE

Question 17

companies that provide specialized services to other firms or individual.

Answer 17

PROFESSIONAL SERVICES

Question 18

Example of PROFESSIONAL SERVICES

Answer 18

Engineering or management consulting services
Design services
Advertising services
Accounting services
Legal services
Data processing services
Health services

Question 19

Six Important Activities of Productive System

Answer 19

1. product design
2. production planning and scheduling
3. purchasing and materials management
4. inventory control
5. work flow layout
6. quality control

Question 20

The process of creating a set of product specifications appropriate to the demands of the situation.”

Answer 20

Product Design

Question 21

Product design team

Answer 21

engineers, manufacturing, and marketing specialists

Question 22

“forecasting the future sales of a given product, translating this forecast into the demand it generates for various production facilities, and arranging for the procurement of these facilities”

Answer 22

Production planning

Question 23

“phase of production control involved in developing
timetables that specify how long each operation in the
production process takes.”

Answer 23

Scheduling

Question 24

must be undertaken with a high degree of efficiency and effectiveness, especially in firms engaged in high-volume production. The wider variety of supplies and materials needed adds to the necessity of properly managing and purchasing materials.

Answer 24

Purchasing and Managing

Question 25

“the approach that seeks efficiency of operation through the integration of all material acquisition, movement, and storage activities in the firm”

Answer 25

Materials Management

Question 26

The process of establishing and maintaining appropriate levels of reserve stocks of goods.

Answer 26

Inventory Control

Question 27

Ways of achieving proper inventory control

Answer 27

1. determining reorder point and reorder quantity
2. determining economic order quantity
3. the use of the just-in-time (JIT) method of inventory control
4. the use of the material requirement planning (MRP) method of planning and controlling inventories

Question 28

The process of determining the physical arrangement of the production system. In the transformation process, the flow of work may be done either haphazardly or orderly.

Answer 28

Work-Flow Layout

Question 29

The measurement of products or services against standards set by the company.

Answer 29

Quality Control