MANAGING PRODUCTION AND SERVICE OPERATIONS Flashcards
ANY PROCESSES THAT ACCEPTS INPUTS AND USES RESOURCES TO CHANGE THOSE INPUTS IN USEFUL WAYS
OPERATIONS
Kinds of Inputs
LAND, LABOR, CAPITAL,
ENTREPRENEURSHIP
PROCESS OF PLANNING, ORGANIZING, AND CONTROLING OPERATIONS TO REACH OBJECTIVES EFFICIENTLY AND EFFECTIVELY”
OPERATIONS MANAGEMENT
the cost of doing something, or the resource utilization involved
EFFICIENCY
goal accomplishment or when one is able to reach objectives
EFFECTIVENESS
expected to produce some output at whatever management level
ENGINEER MANAGER
Types of Transformation Process
MANUFACTURING PROCESSES
SERVICE PROCESS
making of products by hand or
with machinery
MANUFACTURING PROCESSES
production is based on sales orders for a variety
of small lots
JOB SHOP
lots of generally owned design products are manufactured
BATCH FLOW
production layout arranged in a sequence to accommodate processing of large volumes of standardized products or services quality and quantity depends on the skill of the labor
utilized
WORKER - PACED ASSEMBLY LINE
Produces standard products with machines playing a significant role
MACHINE - PACED ASSEMBLY LINE
combination of batch and continuous flow typical size of operation is very large giving opportunities for economic scale
BATCH/CONTINUOUS FLOW HYBRID
Characterized by “rapid rate at which items
move through the system”
CONTINUOUS FLOW
Refers to the provision of services to
persons by hand or with machinery.
SERVICE PROCESS
Provides service to a large number of people simultaneously.
MASS SERVICE
companies that provide specialized services to other firms or individual.
PROFESSIONAL SERVICES
Example of PROFESSIONAL SERVICES
Engineering or management consulting services
Design services
Advertising services
Accounting services
Legal services
Data processing services
Health services
Six Important Activities of Productive System
- product design
- production planning and scheduling
- purchasing and materials management
- inventory control
- work flow layout
- quality control
The process of creating a set of product specifications appropriate to the demands of the situation.”
Product Design
Product design team
engineers, manufacturing, and marketing specialists
“forecasting the future sales of a given product, translating this forecast into the demand it generates for various production facilities, and arranging for the procurement of these facilities”
Production planning
“phase of production control involved in developing
timetables that specify how long each operation in the
production process takes.”
Scheduling
must be undertaken with a high degree of efficiency and effectiveness, especially in firms engaged in high-volume production. The wider variety of supplies and materials needed adds to the necessity of properly managing and purchasing materials.
Purchasing and Managing
