Managing People

Question 1

If you are being bullied at work, who should you notify?

Answer 1

Employer/ manager

Question 2

How can conflict positively Impact the work place?

Answer 2

Opens minds to differing opinions /point of view

Question 3

What should be enforced in all all workplaces to ensure employees are not bullied or discriminated against at work?

Answer 3

An anti bullying policy

Question 4

List 5 types of bullying that can occur in the workplace?

Answer 4

Verbal abuse
Intimidation
Hitting,kicking,punching 
Over/under working
Offensive gestures / behaviour

Question 5

Do Australians have a good work life balance ?why / why not ?

Answer 5

No Australians work life balance is poor. They work 6 hrs of over time per week

Question 6

List three says to help avoid/ resolve violent acts that may occur in the workplace

Answer 6

Be aware what triggers people
Offer days off over high stress periods
Train staff to respond to violent acts responsibly

Question 7

What are some negative effects of bulling in the workplace that can effect an employee ?

Answer 7

Depression
Anxiety
Change in sleeping / eating habits
Lack of motivation

Question 8

What causes conflict in the workplace?

Answer 8

Differing opinions
Tension
High stress levels

Question 9

List five ways to avoid conflict in the workplace?

Answer 9

Be opened minded to other opinions 
Train staff hoe to respond
Understand what irritates staff
Try and avoid high stress situations
Offer cooling off time when necessary

Question 10

Approximately how many hours a week of unpaid overtime are Australians doing?

Answer 10

Average is 6 hrs of unpaid overtime per week

Question 11

Who is most likely to be targeted by bullies in the workplace?

Answer 11

People from differing cultural values and beliefs
You/new employees
People with disabilities

Question 12

If an employee in your workplace is stressed due to work related issues, what actions can be taken to resolve the issue?

Answer 12

Offer an open door policy so employees can discuss their issues
Provide counselling if necessary
Offer sick days if needed

Question 13

As an employer / manager, what action should be taken if their is violent act in the workplace?

Answer 13

The issue needs to be resolved then consequences can be enforced if necessary

Question 14

What are the stages in the process of recruitment?

Answer 14

Creating a job description 
Advertising the job 
Evaluating applicants
Interviewing candidates
Selecting candidates
Induction and orientation

Question 15

What does Bureaucratic mean?

Answer 15

Lead ‘by the book’ ensuring their staff follows set procedures exactly. This style is appropriate when dealing in areas of risk for example a chemical plant

Question 16

When a leader dictates policies and procedures,decides what goals are to be achieved and directs and controls all activities without any meaningful participation by the subordinates- what is this style?

Answer 16

Autocratic

Question 17

Involves a team guided by a leader where all individuals are involved in the decision making process to determine what needs to be done and how it should be done. The groups leader has the authority to make the final decision of the group- what is this style?

Answer 17

Democratic

Question 18

What does Charismatic mean?

Answer 18

They are very high powered and energy driven, injecting great enthusiasm into work teams, there is belief though that this kind of manager believes more in them self than their team

Question 19

What does Laissez-faire mean?

Answer 19

These mangers allow staff to get on with this own work. There are varying degrees des of this style from failing to leading at all. They empower their team to work independently while at the same time monitor their progress.

Question 20

Does an employee have the right to negotiate employment terms/salary?

Answer 20

Yes, they do have the right

Question 21

What is the purpose of a performance appraisal?

Answer 21

To give employees am understanding of how they are performing

Question 22

Define ethical behaviour in the workplace

Answer 22

Ethical behaviour is characterised by honestly,fairness and equity in interpersonal and prore