Managing People Flashcards
What are the core functions of Human Resource Management (HRM)?
Recruitment, training and development, performance management, compensation and benefits, and employee relations
Define performance management
The process of setting objectives, assessing performance, and providing feedback to improve employee effectiveness
What is job analysis?
Job analysis is the process of identifying the tasks, duties, and responsibilities of a job and the qualifications needed to perform it
What is the purpose of recruitment?
To attract and select the most suitable candidates for job vacancies within an organization
Define organizational culture
The shared values, beliefs, and behaviours that shape how employees interact and work within an organization
What is employee engagement?
Employee engagement is the emotional commitment an employee has toward the organization and its goals, leading to higher motivation and productivity
What are the stages of the employee life cycle?
Recruitment, onboarding, development, retention, and exi
Define Maslow’s Hierarchy of Needs
A motivational theory proposing that individuals have five levels of needs: physiological, safety, social, esteem, and self-actualization
What are Herzberg’s two factors of motivation?
- Hygiene factors: Job security, salary, working conditions (prevent dissatisfaction);
- Motivators: Achievement, recognition, responsibility (increase job satisfaction).
What is McGregor’s Theory X and Theory Y?
Theory X: Assumes employees are lazy and require supervision.
Theory Y: Assumes employees are motivated, seek responsibility, and require autonomy
Define transactional leadership
A leadership style focused on supervision, performance, and rewards or punishments based on results
Define transformational leadership
A leadership style that inspires and motivates employees through a shared vision, fostering personal growth and innovation
What are the key responsibilities of managers?
Planning, organizing, directing, and controlling resources to achieve organizational goals
Define authority in management
Authority is the legitimate power to make decisions, give orders, and direct people or processes
What is the difference between power and authority?
Power: The ability to influence others’ actions.
Authority: The recognized right to give orders or make decisions.
What are the types of power in management?
- Legitimate
- Expert
- Reward
- Coercive
- Referent
What are the components of emotional intelligence (EI)?
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social skills
What are the four stages of Tuckman’s team development model?
- Forming
- Storming
- Norming
- Performing
What is Belbin’s team role theory?
Belbin’s model identifies nine team roles essential for high-performance teams, such as Plant, Resource Investigator, Shaper, Coordinator, and Monitor-Evaluator
Define employee turnover
Employee turnover refers to the rate at which employees leave an organization and are replaced by new hires
What is the role of leadership in managing change?
Leaders guide and support employees through transitions, communicate the vision for change, and minimize resistance
Define power distance in organizational culture
Power distance refers to the extent to which less powerful members of organizations accept unequal distribution of power
What is the role of HR in change management?
HR helps manage communication, training, and support for employees to ensure a smooth transition during organizational change
What is the impact of poor communication in teams?
Poor communication can lead to misunderstandings, decreased productivity, low morale, and conflicts within teams
Define the concept of employee retention
Employee retention refers to the efforts made by an organization to retain its employees and reduce turnover
What are intrinsic and extrinsic motivators?
Intrinsic: Motivation from internal satisfaction (e.g., personal growth).
Extrinsic: Motivation from external rewards (e.g., salary, bonuses).
What is the role of HR in organizational culture?
HR plays a key role in shaping and maintaining organizational culture by setting policies, fostering positive behaviour, and ensuring cultural alignment with business goals
Define job enrichment
Job enrichment involves increasing the scope of a job by adding tasks that increase responsibility and opportunity for growth
What is talent management?
Talent management refers to the strategies and processes used to attract, develop, retain, and utilize employees effectively to meet organizational goals
Define workforce planning
Workforce planning is the process of analyzing and forecasting the future needs of an organization to ensure that it has the right number of employees with the right skills
What is succession planning?
Succession planning is the process of identifying and developing employees to fill key leadership positions in the future
What are the characteristics of effective teams?
Clear goals, strong leadership, mutual trust, open communication, role clarity, and high levels of collaboration
What is the role of communication in conflict resolution?
Effective communication helps identify issues, fosters understanding, and facilitates a mutually agreeable resolution to conflicts
What is employee empowerment?
Employee empowerment involves giving employees the authority, tools, and information to make decisions and take action in their roles
What are the benefits of employee engagement?
Higher productivity, increased job satisfaction, better customer service, and lower turnover rates
Define feedback in performance management
Feedback is the process of providing constructive information to employees about their performance to encourage improvement and development
What are the principles of effective delegation?
Clear communication, matching tasks to employees’ abilities, providing support and guidance, and ensuring accountability
Define job satisfaction
Job satisfaction refers to an employee’s positive emotional response to their job and work environment
What is the role of HR in conflict resolution?
HR helps mediate conflicts, provides guidance on policies, and ensures fair and consistent treatment of all parties involved
Define mentoring
Mentoring is a professional relationship where an experienced employee provides guidance and support to a less experienced colleague
