managing people Flashcards
1
Q
internal recruitment
A
- no advertising costs
- no training costs
- small pool of candidates
2
Q
external recruitment
A
- large pool of candidates
- brings new ideas
- advertising costs
3
Q
skills analysis of current staff
A
using assessment centres:
- manned by specialists
- range of skills tested
- is expensive
- only suitable for large firms
4
Q
selection methods
A
- application forms
- references
- tests
- interviews
5
Q
work based apprenticeships
A
- first hand practical knowledge
- check if it’s the career you want
- paid while learning
- firms are given funding
6
Q
graduate training schemes
A
- qualifications are acknowledged
- supported move to workplace
- help to decide career path
- access to skilled individuals
7
Q
why have continuous training
A
- legislation
- motivation
- new technology
- restructuring
8
Q
appraisal methods
A
- one to one
- 360 degree
- peer to peer
9
Q
Maslow’s hierarchy of needs
A
- psychological needs
- safety needs
- belonging and love needs
- esteem needs
- self actualisation
10
Q
methods to achieve positive employee relations
A
- negotiation
- consultative committees consultation
- arbitration
- worker directors
- works councils
11
Q
grievance procedure
A
- raise issue with line manager
- speak to union representative
- make formal complain in writing
- take grievance to ACAS
12
Q
disciplinary procedure
A
- letter setting out the issue
- meeting to discuss issue
- disciplinary decision
- chance to appeal
13
Q
dismissal procedure
A
- valid reason
- follow procedure in line with ACAS
- make a balanced, consisted and fair decision
14
Q
redundancy process
A
- carefully select member of staff
- at risk redundancy letter sent
- one to one meeting with management
- formal meeting with employer
- dismissal for redundancy letter
- data collected handled sensitively
15
Q
trade unions
A
- negotiate on behalf of workers
- provide legal advice
- give financial advice
- workers can check rights
-prevents manager from exploiting
