Managers and Communication

Question 1

It is the transfer and understanding of meaning.

Answer 1

Communication

Question 2

Communication between two or more people.

Answer 2

Interpersonal communication

Question 3

All the patterns, networks, and systems of communication within an organization.

Answer 3

Organizational communication

Question 4

A purpose to be conveyed.

Answer 4

Message

Question 5

Converting a message into symbols.

Answer 5

Encoding

Question 6

The medium a message travels along.

Answer 6

Channel

Question 7

Re-translating a sender’s message.

Answer 7

Decoding

Question 8

The seven elements involved in transferring meaning from one person to another.

Answer 8

Communication process

Question 9

Any disturbances that interfere with the transmission receipt or feedback of a message.

Answer 9

Noise

Question 10

Communication transmitted without words.

Answer 10

Nonverbal communication

Question 11

Gestures, facial configurations, and other body movements that convey meaning.

Answer 11

Body Language

Question 12

An emphasis given to words or phrases that convey meaning.

Answer 12

Verbal intonation

Question 13

The deliberate manipulation of information to make it appear more favorable to the receiver.

Answer 13

Filtering

Question 14

When information exceeds our processing capacity.

Answer 14

Information overload

Question 15

Specialized terminology or technical language that members of a group use to communicate among themselves.

Answer 15

Jargon

Question 16

Listening for full meaning without making premature judgments or interpretations.

Answer 16

Active listening

Question 17

Communication that takes place within prescribed organizational work arrangements.

Answer 17

Formal communication

Question 18

Communication that is not defined by the organization’s structural hierarchy.

Answer 18

Informal communication

Question 19

Communication that flows downward from a manager to employees.

Answer 19

Downward communication

Question 20

Communication that flow upward from employees to managers.

Answer 20

Upward communication

Question 21

Communication that takes place among any employees on the same organizational level.

Answer 21

Lateral communication

Question 22

Communication that cuts across work areas and organizational levels.

Answer 22

Diagonal communication

Question 23

The variety of patterns of vertical and horizontal flows of organizational communication.

Answer 23

Communication networks

Question 24

The informal organizational communication network.

Answer 24

Grapevine

Question 25

Workplaces with few physical barriers and enclosures.

Answer 25

Open workspace

Question 26

Communication that includes all relevant information, is true in every sense, and is not deceptive in any way.

Answer 26

Ethical communication