Management theory

Question 1

Eight roles for an effective team (Belbin 1996)

Answer 1

ICE FIRST
Implementer
Coordinator
Evaluator
Finisher
Innovator
Resource investigator
Shaper
Team worker

Question 2

Three components needed for creativity in companies (Amabile 1998)

Answer 2

Motivation
Expertise
Flexible thinking

Question 3

Five stages of team development (Tuckman 1965/75)

Answer 3

Forming
Storming
Norming
Performing
Adjourning

Question 4

Ideal team traits (Handy 1978)

Answer 4

Organisation (common purpose)
Members (experts and know roles)
Teamwork (support and complement)
Leadership (coordinate and take responsibility)

Question 5

Three rules of delegation (Iles 2005)

Answer 5

Understanding
Skills/resources
Feedback

Question 6

Management by objectives MBO (Drucker 1950)

Answer 6

Delegate goals rather than tasks:
Managers don’t get bogged down
Employees participate in strategic planning
Performance easily measured against objectives

Question 7

Negotiation styles (Shell)

Answer 7

Accommodating:
Avoiding:
Collaborating:
Competing: 
Compromising:
http://en.wikipedia.org/wiki/Negotiation#Negotiation_styles

Question 8

10 steps to public health advocacy (Chapman 2004)

Answer 8

1. Identify the public health objectives
2. Attempt to find a win win outcome
3. Identify the key decision makers and how they can be influenced
4. Identify the strengths and weaknesses of both sides of the argument
5. Set out the media objectives
6. Choose how to frame the key issue
7. Identify symbols and word pictures to illustrate the argument
8. Compose sound bites
9. Personalise the topic by addressing the issue from the perspective of the ordinary citizen
10. Mobilise large numbers of sympathisers rapidly

Question 9

Types of authority (Weber 1958)

Answer 9

Traditional (AoMRC)
Charismatic (Mandela)
Rational-legal (DPH)

Question 10

Types of attitudes to change (Brinney and Williams 1995)

Answer 10

Missionaries
Believers
People who pay lip service
Hiders and refugees
Members of the underground resistance
Honest opponents
Emigrants

Question 11

Diffusion model of change (Rogers 1995)

Answer 11

Innovators
Early adopters
Early majority
Late majority
Laggards

Question 12

Stakeholder analysis

Answer 12

Power/interest grid

http://www.mindtools.com/pages/article/newPPM_07.htm

Question 13

Types of inter-organisational relationships (Barringer and Harrison 2000)

Answer 13

Joint venture
Networks
Consortium
Alliance
Interlocking directorates

Question 14

Maslow’s hierarchy of needs

Answer 14

Self-actualisation
Self-esteem
Love and belonging
Safety
Physiology

Question 15

Herzberg’s two-factor theory

Answer 15

Motivators - give positive satisfaction - varied work, responsibility, recognition
Hygiene - absence causes dis-satisfaction - good pay, good working conditions, job security

Question 16

McKinsey 7S

Answer 16

Strategy
Structure
Systems
Staff
Style
Shared values
Skills

Question 17

PESTELI

Answer 17

Political
Economic
Sociological
Technological
Ecological
Legislative
Industry

Question 18

SWOT

Answer 18

Strengths
Weaknesses
Opportunities
Threats

Question 19

SMART objectives

Answer 19

Specific
Measurable
Achievable
Realistic
Timescale

Question 20

Three step models (theories of strategic planning)

Answer 20

Situation
Target
Path

Draw
See
Think

Question 21

Ranked order approach

Answer 21

The item in the lower rank explains how the item immediately above it will be achieved

The item in the higher rank addresses why the item immediately below it needs to be achieved

Policies
Plans
Actions
Goals
Objectives
Ideal state
Strategies
Tactics