Management Skills and Abilities Flashcards
BOK III.A.1
Regarding POSDC basic mgmt principles - what does each letter stand for and describe
□ Planning - setting goals/objectives and the methods for achieving them
□ Organizing - structuring the org and work and obtaining and allocating resources to carry out the plans
□ Staffing - acquiring right people for the right job and develop their competencies
□ Directing - guiding org TM’s to achieve the mission, plans and objectives of the work unit
Controlling - monitoring activities and results to ensure desired outputs and outcomes
(p. 139-141)
What are the 3 levels of mgmt
Top mgmt
Middle mgmt
First-Level Supervision
(p. 138-139)
Mgmt theories - describe Scientific Mgmt
emphasizes efficiency, not satisfaction, of workers
(p. 142)
Mgmt theories - describe Classical Organizational Theory
mgmt of individual tasks and also the larger enterprise - lines of authority
(p. 143)
Mgmt theories - describe Human Relations Theory
including employees, importance of human factors in motivating employees (Hawthorne effect) (p. 143)
Mgmt theories - describe Behavioral theories
Consistently treat TM’s as either they do not want to work and will require continual prodding, or they do want to work to solve org problems and increase their own personal growth
(p. 143)
Mgmt theories - describe Learning Theories
- Have an experience
- Reflect on the experience
- Develop theories based on the experience
- Apply what has been learned
(p. 143)
Mgmt theories - describe Behavior Mgmt
Positively reinforce work that is done well
(p. 145)
Mgmt theories - describe A-B-C Analysis
□ A - the antecedent, the trigger that initiates a behavior
□ B - The behavior initiated by the antecedent
□ C - The consequences, to the observed person or group, from the behavior
Antecedent
Behavior
A/U (Acceptable or Un)
Consequences
P/N (Pos or Neg)
I/D (Impact immediate or delayed)
Impact
(p. 145)
Mgmt theories - describe Situational Leadership
Applying the right amount of direction and supporting behavior to followers as they progressively mature (p. 147)
Mgmt theories - describe Systems Thinking
Shifts perceived focus of ourselves as separate from the rest of the world to being connected to the world (p. 147)
Mgmt theories - describe Complexity Theory
Agile, self-organizing, what should happen depends on the current situation (p. 147)
Mgmt theories - describe Managerial Grid
Have a high priority for both task and for people - ask for commitment by all to accomplish a common org goal - “team mgmt” (p. 148)
Mgmt theories - describe Seven Habits
Following 7 principles creates a trusting environment to enable change being perceived as positive (p. 148)
Mgmt styles - describe Autocratic Mgmt
More concern with developing an efficient workplace than people - relies on positional power (p. 150)
Mgmt styles - describe Participative Mgmt
Concerned with people but tries to balance this with the business concerns - allow others in the decision-making process (p. 150)
Mgmt styles - describe Transactional Leadership
Get the work done with clear definitions of tasks and responsibilities (p. 150)
Mgmt styles - describe Mgmt by Fact
Decisions based on data like performance measures and process improvement facts (p. 150)
Mgmt styles - describe Coaching
Develop and effectively empower employees (p. 150)
Mgmt styles - describe Contingency Approach
Use more than 1 of the other approaches depending on needs?? - Autocratic, Participative, Transactional, Mgmt by Fact, Coaching
To learn about TM’s: DISC (behavior based) and Myer-Briggs Type Indicator (personality based)
Describe the Hawthorne Effect
Change in TM behavior due to being singled out for attention (p. 143)
