Management of Public Safety and Organization

Question 1

• the POLC (staffing, directing, communication, and decision making) of human and other resources to achieve organizational goals effectively and efficiently

Answer 1

MANAGEMENT

POLC - planning, organizing, leading, and controlling

Question 2

• the people responsible for supervising the use of an organization’s resources to meet its goals.

Answer 2

Managers

Question 3

• include people, skills, know-how and experience, machinery, raw materials,
  computers and IT, patents, financial capital, loyal customers (stakeholders), and employees (personnel).

Answer 3

Organization’s Resources

Question 4

Types of Manager
• Levels of Management

Answer 4

First-line Managers
Middle Managers
Top Managers

Question 5

• responsible for day-to-day operations. Supervises people performing activities required to make goods or services.

Answer 5

First-line Managers

Question 6

• supervises first-line managers. Responsible in finding the best way to use departmental resources to achieve goals.

Answer 6

Middle Managers

Question 7

• supervises first-line managers. Responsible in finding the best way to use departmental resources to achieve goals.

Answer 7

Middle Managers

Question 8

• responsible for the performance of all departments and have cross-departmental responsibility. Establishes organizational goals and monitors middle managers.

Answer 8

Top Managers

Question 9

Roles of Manager

Answer 9

1. Decisional Roles
2. Informational Roles
3. Interpersonal Roles

Question 10

Decisional Roles

Answer 10

a. Entrepreneur Role
b. disturbance handler
c. resource allocator
d. negotiator

Question 11

• requires the manager to assign resources to develop innovative goods and services, or to expand a business

Answer 11

Entrepreneur role

Question 12

• corrects unanticipated problems facing the organization from the internal or external environment.

Answer 12

disturbance handler

Question 13

• involves determining which work units will get which resources.

Answer 13

resource allocator

Question 14

• works with others, such as suppliers, distributors, or labor unions, to reach agreements regarding products and services.

Answer 14

negotiator

Question 15

Informational Roles

Answer 15

a. monitor
b. disseminator
c. spokesperson

Question 16

• evaluates the performance of others and takes corrective action to improve that performance.

Answer 16

monitor

Question 17

• requires that managers inform employees of changes that affect them and the organization.
• they also communicate the company’s vision and purpose.

Answer 17

disseminator

Question 18

• communicates with the external environment, from advertising the organization’s goods and services, and informing the community about the direction of the organization.

Answer 18

c. spokesperson

Question 19

Interpersonal roles

Answer 19

a. figurehead
b. leader
c. liaison

Question 20

is typically a top of middle manager.

Answer 20

figurehead

Question 21

• acts as an example for other employees to follow, gives commands and directions to subordinates, makes decisions, and mobilizes employee support.

Answer 21

leader

Question 22

• must coordinate the work of others in different work units, establish alliances between others, and work to share resources.

Answer 22

liaison

Question 23

Management Skills

Answer 23

1. Technical Skills
2. Interpersonal Skills
3. Conceptual Skills
4. Diagnostic Skills
5. Political Skills

Question 24

• involves understanding and demonstrating proficiency in a particular workplace activity.
• using a computer word processing program, creating a budget, operating a piece of machinery, or preparing a presentation.

Answer 24

Technical Skills

Question 25

• human relations, or the manager’s ability to interact effectively with organizational members.

Answer 25

Interpersonal Skills

Question 26

• ability to see the organization as a whole, as a complete entity.
• understanding how organizational units work together and how the organization fits into its competitive environment.

Answer 26

Conceptual Skills

Question 27

• investigate problems, decide on a remedy, and implement a solution.
• involves other skills—technical, interpersonal, conceptual, and political.
• to determine the root of a problem- speak with many organizational members or understand a variety of informational documents.

Answer 27

Diagnostic Skills

Question 28

• involve obtaining power and preventing other employees from taking away one’s power.
• use power to achieve organizational objectives, and this skill can often reach goals with less effort than others who lack political skill.

Answer 28

Political Skills