management of people

Question 1

recruitment

Answer 1

attracting a suitable number of people to apply for the post

Question 2

selection

Answer 2

choosing a suitable person from those who have applied for the post

Question 3

the recruitment process

Answer 3

identify the vacancy 
carry out a job analysis 
prepare a job description 
prepare a person specification
advertise the vacancy (internally or externally)

Question 4

identify the vacancy

Answer 4

when a position becomes available in the organisation, caused by someone leaving

Question 5

carry out a job analysis

Answer 5

a detailed study of what the job actually involves - tasks, responsibilities, workload etc
this process will determine whether or not the recruitment process needs to continue

Question 6

prepare a job description

Answer 6

a written document containing the main details of the job - tasks, responsibilities, job title, department etc

Question 7

prepare a person specification

Answer 7

a written document outlining the ideal person required for the job - skills, qualities, experience, qualifications

the person specification will divide this information into essential and desirable criteria

Question 8

advertise the vacancy

Answer 8

posting information about the vacancy to allow internal and external candidates to apply

Question 9

the purpose of the job description and person specification

Answer 9

may be posted along with the job advert to inform prospective candidates about details of the role
can let prospective candidates know whether applying for the job is worthwhile or not - this could help the business only receive suitable applications
will be compared against job applications to see if candidates meet the criteria (selection process)
can be used to help devise questions for the interview (selection process)

Question 10

internal

Answer 10

applicants from within the organisation

Question 11

external

Answer 11

applicants from outside the organisation

Question 12

internal recruitment

Answer 12

inviting applicants from current members of staff can be achieved in a number of ways:
office bulletin boards
internal email
staff newsletter

Question 13

external recruitment

Answer 13

posting the job vacancy externally can be achieved in the following ways:
recruitment agency 
job websites
newspaper
social media

Question 14

application forms

Answer 14

a structured set of questions completed by the applicant including personal details, experience and references

Question 15

curriculum vitae (cvs)

Answer 15

a formal document written by the candidate providing details of work experience, skills/abilities and references

Question 16

references

Answer 16

the name and contact details of an individual who may be contacted by your future employers to confirm information/details about your application

Question 17

benefits of training

Answer 17

increased productivity
improved quality of finished product
fewer accidents will occur
lower staff turnover

Question 18

costs of training

Answer 18

financial cost of training can be high
once trained, staff may leave for better paid jobs
productivity may decrease as staff are trained
some employees may not want to be trained

Question 19

types of training

Answer 19

induction (internal)
on the job (internal)
off the job (external)

Question 20

on the job

Answer 20

this is training carried out within the workplace whilst the employee is performing their normal duties

Question 21

off the job

Answer 21

this is training that occurs outside the workplace, e.g. at college or training centre

Question 22

induction

Answer 22

this is training given to new employees to cover aspects such as health and safety procedures, organisational policies and overview of facilities

Question 23

methods of training

Answer 23

apprenticeship 
job rotation
multimedia
coaching 
demonstration 
role play

Question 24

email

Answer 24

can be used to contact candidates to invite them for an interview

Question 25

data bases

Answer 25

to store data such as addresses, rates of pay, qualifications achieved etc

Question 26

internet websites

Answer 26

can be used to post job adverts for external recruitment