Management of People Flashcards

Question

Describe reference check

Answer 1

References are used to confirm that the information the candidate has given is true and accurate. References will be given by previous employers (and schools/colleges for those still in education). Questions will relate to; - Work history - Work ethic - Attendance/time keeping

Answer 2

Training is teaching workers new skills or improving their existing skills.

Answer 3

Once a member of staff has been recruited to the business it is important to offer them opportunities for training and development as this will mean; - Skills are up to date - New skills can be developed - Improved job satisfaction and motivation - Tasks will be carried out to the best possible standard Trained staff will perform more effectively, and the business will become more efficient which will improve customer satisfaction.

Answer 4

Induction training On the Job Off the Job

Answer 5

This is given to all new employees when they begin employment. The purpose is to make the new employee feel comfortable in their job and to ensure they become productive as soon as possible. Induction training; - Develops an awareness of the organisation’s policies and procedures e.g. Health & Safety - Gives an opportunity to become familiar with working environment and colleagues e.g. tour of the building, introduce colleagues - Introduction to the job and duties involved e.g. demonstration on IT systems, issue login details.

Answer 6

Employees feel at ease in their new job and more confident in their role Employees will become familiar with the people they are working with and the surroundings Employees will become aware of the businesses policies and procedures

Answer 7

Employees who provide the training are not able to do their own tasks which reduced productivity

Answer 8

This takes place at the employee’s normal place of work while the employee is doing the job. Methods include; - Observation – one employee watches and learns as another carries out tasks - “Sitting Next to Nellie” - Demonstration – experienced employee demonstrates a task and then the trainee carries out the task - Coaching – an employee is observed by a more experienced colleague and given advice and support to complete tasks - Job Rotation – an employee moves to different departments carrying out different tasks.

Answer 9

Training is flexible for employees and the business Is more relevant to the business specific training needs Normal work may be able to continue More cost effective than off the job training e.g. saves money on travel costs etc.

Answer 10

Bad habits might be passed on to other employees Training is not done by a qualified instructor

Answer 11

This takes place away from the employees’ normal place of work, e.g. - Employee may attend college or university on day release/part time to gain a qualification while still working in the business. - Employee may attend a conference - Employee may attend a training centre to develop specialist skills Off the job training is more expensive than on the job training as the business will usually have to pay fees and travel costs.

Answer 12

Delivered by qualified and trained instructors – high standard A formal qualification or certificate may be achieved at the end of the course Current staff are not hindered by the employees training around them

Answer 13

More expensive than on-the-job training – fees, travel, hotel, food etc. Temporary staff may be needed to cover for employees who are attending training Can be time consuming and take a long time (e.g. degree takes at least 3 years)

Answer 14

The method of training selected will vary depending on the needs of the employee and the business. However, training must; - Benefit the employee by developing skills and confidence, possibly resulting in promotion - Benefit the employer by improving the skill base of its workforce so they can cope with changes in the work environment e.g. technology - Ensure health and safety in the workplace - Ensure quality control

Answer 15

Financial cost of training can be high Output is lost when staff are being trained After training staff may request a pay rise Once trained, staff may leave for better paid jobs

Answer 16

Employees become more flexible – can undertake a range of tasks/roles Changes become easier to introduce in the business Fewer customer complaints The organisation’s image improves

Answer 17

Internet Video Conferencing E-mail Social Media

Answer 18

Advertising vacancies online – large number of applicants Online application forms for applicants to complete Keeping up to date with new and changing legislation

Answer 19

Meetings can take place between employees in different geographical locations Travel costs and time are reduced/removed Urgent meetings can be arranged very quickly

Answer 20

Can communicate with a large audience (employees) at once Inform candidates of interview times/offer of appointment Send links to online training, tests etc

Answer 21

Advertising vacancies Researching applicant’s social media pages

Answer 22

Financial costs, including initial set-up as well as ongoing replacement of hardware and software Employees in the HRM department will need training and support when implementing the use of new technology

Answer 23

Better monitoring and control is possible through the use of specific software Training can be better supported, making it easier to provide and administer