MANAGEMENT OF CHANGE Flashcards
To become different, usually in
response to a stimulus requiring an action or
adjustment.
Change
is a part of the natural flow of the
change process
Resistance
Reasons for resistance
loss of personal
control, fear of the unknown, apprehension
about the “real” objectives of management – in
a word, insecurity.
Antidotes for resistance
openness, inclusion,
and participation in the decision-making process
– in a word, communication.
The person initiating the change
effort
Change Agent
The target of the change agent’s
intervention effort; the entity that may need or
desire a change.
Client System
What are the source of Change
The knowledge base
The scope of management
The issues and problems
The environment
The increasing rate of change
is generated through movement, growth,
and advancement.
Change
Source of Conflicts and
Resistance to Change
Insecurity
Self-interest
Assessment differences
A perceived loss of
control (low tolerance for
change)
The laboratory has three avenues through which implement change
job functions, organizational structure and people
Management planning function
Decision Making skills
Diagnosing and Analyzing Change
Participation and involvement strategy
Informed Strategy
Change strategies
The tech is called into the manager’s office for a
discussion of the problems (increased workload and
request for faster turnaround) of the current methodology.
The tech is asked to investigate and make
recommendations about available instruments that might
be useful in updating the department.
Participation and involvement strategy(persuasion)
The manager walks into the department with the service
representative and asks the tech to help with the
measurements for the new instruments that will be
arriving in 2 months. (Ofcourse, the tech has already
heard about the change through the grapevine. The
manager full intends to have the tech trained in the
operation of the new instruments but forgot to let the tech
know and to find out which training session the tech would
like to attend.)
Informed strategy (control)
Job functions
Organizational structure
People changes
Job Implementation
