Management and Supervision Flashcards
according to page 5, Most experts agree that the basic skill required of all managers can be grouped into three broad categories. what are these broad categories
interpersonal skills
technical skills
analytical skills
according to page 11, the _____ role is perhaps the most exacting of all the roles of immediate supervisors
evaluator
according to page 21, the greater the extent of a managers ____ authority, the better that manager can influence his subordinates and the greater his ability to exercise power over them
perceived
according to page 57, Nothing will strip a leader of his status quicker than his gaining the unfortunate reputation among his subordinates of not being ___
consistent
according to page 83, Sometimes referred to as filtering, ___ is the process whereby a sender has received information along the loop, but ____ it before sending it along
sifting
sifts
according to page 94, Though not consciously designed by management, the ____ is frequently an extremely effective means of communication
grapevine
according to page 125, Written evaluations lessen the chance of _____, provide documentation for supervisory action and act a blueprint for plans to improve a raters future performance
misunderstandings
according to page 167, A highly ____ workforce results in fewer grievances
trained
according to page 183, A trainer can have so much expertise in his filed and in his presentation that _____
he is intimidating and considered unapproachable
according to page 201, a ____ is conducted by an immediate supervisor to inform a subordinate of the results of an investigation made by that supervisor into the subordinate alleged job related misconduct
disciplinary action interview
according to page 226, the cardinal rule of handling personnel complaints is that all personnel complaints must be investigated
according to their merit
according to page 239, prior to questioning an employee who is the subject of an official investigation, the employee should be permitted to ____ if a serious violation is alleged
obtain counsel
according to page 258, When a problem affects an entire unit, the supervisor should use ___ to address it
a problem-solving meeting
according to page 281, The period of time ____ at the scene of a hostage taking incident is the most critical, in that it is the most dangerous for the hostage
immediately following the arrival of the police
according to page 322, at the beginning of this chapter it was noted that federal and state courts often create case law that helps to define an agency’s use of force policy. This is exactly what occurred in 1985 when the US Supreme Court issued its decision in the landmark case of
tennessee v. garner
