Management And Leadership Lesson 2 Flashcards
How does the shortage of pharmacist leaders compare to the shortage of pharmacists?
The shortage of pharmacist leaders is more than four times greater than the shortage of pharmacists.
What is ‘accidental leadership’ in the pharmacy profession?
It refers to pharmacists unexpectedly transitioning into leadership roles without formal preparation.
What is the true measure of leadership, according to John C. Maxwell?
“The true measure of leadership is influence—nothing more, nothing less.”
What factors contribute to being recognized as a leader?
Vision, self-motivation, performance, communication skills, credibility, ethical behavior, and the ability to inspire and mobilize others.
How do formal leaders differ from informal leaders?
Formal leaders have organizational authority and decision-making power, while informal leaders gain influence through relationships, expertise, and personal charisma.
What are the different types of power in leadership?
Traditional Power: Based on rank or position (e.g., director, chief).
Bureaucratic Power: Based on rules and established laws.
Charismatic Power: Based on personal magnetism and influence.
Reward Power: Based on the ability to provide incentives.
Legitimate Power: Based on the perception of rightful authority.
Expert Power: Based on knowledge and expertise.
Coercive Power: Based on the ability to threaten or punish.
What are key characteristics of true leaders?
- Compelling Vision – Inspires and aligns people toward a goal.
- Passion – Fully committed to their mission.
- Integrity – Honest, consistent, and respectful.
- Encouragement of Others – Recognizes and supports team efforts.
- Curiosity & Daring – Challenges the status quo and takes risks.
What three commitments define professionalism for pharmacist leaders?
- Promoting high standards of pharmacy practice.
- Advocating for patient welfare.
- Addressing societal health needs.
Name five common traits of effective pharmacist leaders.
Decisive
Visionary
Credible
Passionate
Emotionally stable
What are the four key management activities?
- Planning – Setting goals and deciding on actions.
- Organizing – Arranging resources and activities efficiently.
- Leading – Motivating and guiding people toward objectives.
- Controlling – Evaluating progress and making adjustments.
What are three key principles from Fayol’s management theory?
- Unity of Command – Each employee has one direct supervisor.
- Discipline – Employees must follow rules with consequences for noncompliance.
- Equity – Fair treatment of all employees.
What are the three levels of management?
- Self-management – Managing personal time and tasks.
- Interpersonal management – Managing relationships with others (e.g., mentoring, counseling).
- Organizational management – Making decisions that affect groups or the whole organization.
What are the four key elements of communication?
- Sender – The person delivering the message.
- Receiver – The person interpreting the message.
- Message – The content being communicated.
- Environment – The context affecting communication.
What are common barriers to communication?
Misinterpretation due to personal ‘filters.’
Lack of interest from the receiver.
Poor message delivery or unclear communication.
Why is strong communication important for pharmacist managers?
It allows them to connect with people, negotiate, resolve conflicts, and achieve organizational goals.
