Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

CQE > Management and Leadership > Flashcards

Management and Leadership Flashcards

1
Q

Who is the father of “scientific manufacturing”, giving “gauging” more legitimacy?

A

Frederick W. Taylor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

When was quality first viewed as a distinct management responsibility and an independent function?

A

1922, G.S. Radford’s Control of Quality Manufacturing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Which Bell lab employee gave the discipline of quality a scientific footing, with their publication “Economic Control of Quality of Manufactured Product”

A

W.A. Shewhart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Who first devised a method for addressing the overall level of quality produced by a manufacturing effort, rather than just a specific lot? (Average outgoing quality limit)

A

Harry Dodge and Harry Romig

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Int he 1950s to 60s, quality evolved into a broader discipline. What are the 4 elements that contributed to this growth?

A
  1. Quantifying the costs of quality
  2. Total quality control
  3. Reliability engineering
  4. Zero defects
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Joseph Juran published the first edition of what book?

A

Quality Control Handbook

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

The Department of Defense published a report on reliability engineering which ultimately resulted in which practice?

A

FMEA

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

The manufacturing of what led to the implementation of the “zero defects” program?

A

Pershing missile for the US Army

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Quality was redefined in the 60s to 80s with what 4 elements?

A
  1. Customers have the final say on how well a product meets their expectations
  2. Satisfaction is related to competitive offerings
  3. Satisfaction is former over the product lifetime
  4. A composite of attributes is needed to provide the most satisfaction
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What was the US company that suffered extreme competition from others who produced higher quality products at a lower cost?

A

Motorola

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

When did the Quality Control/ Statistical Control Era take place?

A

1924 to 1950

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Who/What are key during the Quality Control/Statistical Control Era?

A

Shewhart and Bell Labs, WWII demands

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

When did the Quality Assurance Era take place?

A

1950 to 1963

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Who/What are key during the Quality Assurance Era?

A

Joseph Juran and Quality Control Handbook, Zero defects, Department of Defense report

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

When did the Strategic Quality Management Era take place?

A

1963-1970

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

When did the Six Sigma Era take place?

A

1960s to present

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is the first Era identified by David Garvin?

A

Inspection Era

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Who makes up the Pre-Inspection Era?

A

Craftsmen and guilds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Which country took the lead in applying and being successful at quality control?

A

Japan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Japanese companies turned to which American quality experts to learn quality concepts?

A

Deming and Juran

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Who are some Japanese quality experts?

A

Taguchi and Ishikawa

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What is a major technique in the Strategic Management Era?

A

QFD - Quality Function Deployment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is Quality Function Deployment?

A

A flexible and comprehensive group decision making technique that result in visible graphs and matrices that can be reused for future product/service deployments.

24
Q

Who was QFD developed by?

A

Drs. Akao and Mizuno

25
Q

What is the Ishikawa diagram also known as?

A

Fishbone diagram

26
Q

What is Inspection associated with?

A

Mistakes and errors detected after production

27
Q

What is Statistical Control associated with?

A

Reducing defects by controlling the processes that produced the products

28
Q

What is Quality Assurance associated with?

A

Total quality control and top management taking responsibility for quality throughout the organization

29
Q

What is Strategic Management associated with?

A

Quality being defined from the customer’s point of view and the organizations strategy being centered on quality

30
Q

Who is credited with started the modern quality improvement movement?

A

Deming

31
Q

What was Deming’s theory?

A

Management is key - 85% of problems are due to the system, only 15% are due to employees. Deming has famous 14 points for management.

32
Q

What was one of the first American corporations to seek help from Deming?

A

Ford Motor Company

33
Q

What is Six Sigma?

A

A continuous improvement tool, the best of the best, major components are culture of organization, improvement tools, and support systems for the tools.

34
Q

What is Lean Thinking?

A

A continuous improvement tool, focuses on removal of waste in space, storage, inspection, rework, transportation, and work movement

35
Q

What is 5S?

A

A continuous improvement tool, work place organization and standardization, Sort, Set in Order, Shine, Standardize, Sustain

36
Q

What is Kaizen?

A

Continuous improvement, process-oriented

37
Q

What is a quality circle?

A

A volunteer group for making improvements in an area of the company

38
Q

What is Value Stream Mapping?

A

A lean thinking tool used to create a material and information flow map of a product of process. Maps the flow of products from raw material through finished product.

39
Q

What is the Theory of Constraints?

A

Focuses on system improvement by finding the weakest link of the system (constraint) and correcting it.

40
Q

What is robustness?

A

Resistance to the effect of variation by some factor.

41
Q

What does Taguchi consider to achieve robustness?

A
  1. System design
  2. Parameter design
  3. Tolerance design
42
Q

What are the 3 primary factors that control a product process, from Taguchi’s robustness concept?

A
  1. Control factors - predictor variable that is controlled
  2. Signal factors - strongly affect response of process but are controllable and have little effect on variation
  3. Noise factors - predictor variable that is hard to control or is not desired to be controlled
43
Q

What is the signal to noise ratio?

A

Quantifies the effect of variation in controllable factors on the variation in the process output.

44
Q

What function are S/N ratio calculations derived from?

A

Quality loss function

45
Q

What is the quality loss function?

A

There is an increasing loss (both for producers and society) which is a function of the deviation or variability from the ideal or target value of any parameter.

46
Q

What is Poka-Yoke?

A

Japanese term that means “to avoid inadvertent errors”. Error proofing - prevent errors by designing the manufacturing process, tools, etc that an operation cannot be performed incorrectly

47
Q

What are the 6Ms in a fishbone diagram?

A

Man, Method, Mother nature, Materials, Measurements, Machines

48
Q

What ISO standards are the foundation for the Quality Management System?

A

ISO 9000 standards, 9001, 9004, 19011

49
Q

What is the first step in strategic planning?

A

Analysis

50
Q

What is benchmarking?

A

The process of identifying best practices in organizations with comparable processes or comparable customer issues for the purpose of determining the current state and a desired future state.

51
Q

What are the parts of benchmarking, as a process?

A
  1. Planning
  2. Analysis
  3. Integration
  4. Action
  5. Maturity
52
Q

What are the four benchmarking levels?

A
  1. Internal
  2. Competitive
  3. Functional
  4. Generic
53
Q

What are process performance metrics?

A

Establish the process’s current situation, compare current status to target

54
Q

What is Defects per Unit (DPU)?

A

The measure of capability for discrete data, found by dividing the number of defects by the number of units - a measurement of yield

55
Q

How can you analyze DPU?

A

Create Pareto chart or DPU histogram

56
Q

What is Parts Per Million (PPM)?

A

A measurement that is expressed by dividing the data set into 1 million equal parts - DPU x 1,000,000

CQE (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions