management and leadership Flashcards
what are managers
they guide, train, motivate, and coach employees rather then telling them what to do
-skilled in communications
what are manager roles
- collaborative
-emphasize teams - globally prepared
- team players
what is management
process used to accomplish organizational goals through planning, organizing, leading, and controlling people, and other organizational resources
what is leadership
process of influencing and inspiring others to work to achieve a common goal and giving them the power and freedom to achieve it
leadership vs. management
-leaders create a vision - change agents - COACH
-managers create goals - maintain status quo - DIRECT
what are the four functions of management
-planning
-organizing
-leading
-controlling
what are the aspects of planning
-setting organizational goals
-developing strategies to reach goals
-determining resources needed
-setting precise standards
planning tasks
carry the vision, mission statement (outline), goals (long-term accomplishments), objectives (specific, short)
- SWOT analysis
what are the different types of planning strategies
strategic planning: determining major goals and the policies and strategies for obtaining and using resources to achieve them
operational planning: setting work standards and schedules to implement tactical objectives
tactical planning: developing detailed short term statement about what needs to be done, who’s gonna do it, and how
contingency planning: preparing alternative courses of action that may be used if the primary plans don’t achieve the organizations objectives
what are aspects of leading
-giving assignments
-explaining routines
-providing feedback
-clarifying policies
-empowering workers
what are styles of leading
autocratic: make managerial decisions without consulting others
participative/democratic: mangers and employees work together to make decisions
free rein: managers set objectives and employees are relatively free to do water it takes to accomplish objectives
what are the aspects of organizing
-allocating resources, assigning tasks, and establishing procedures for accomplishing goals
-placing employees where they’ll be most effective
-preparing a structure showing lines of authority and responsibility
what is the top management
- CEO: chief executive officer
- COO: chief operating officer
- CFO: chief financial officer
- CIO: chief information officer
what are aspects of controlling
-measuring results against corporate objectives
-monitoring performance relative to standards
-rewarding outstanding performance
-taking corrective action when necessary
