Management Flashcards
1
Q
What is a quality management system (QMS)?
A
A quality management system (QMS) is formed by a series of coordinated activities that are carried out on a set of elements to achieve the quality of the products or services offered to the customer or user. In the case of a laboratory, the accuracy, reliability, and timeliness of the analytical results reported define its quality, and all aspects of analytical operations should be controlled.
QMS plans, controls, shares, and improves the elements that influence the fulfilment of
user requirements and satisfaction as well.
2
Q
What is the main purpose of participating in external quality assessment?
A
To identify and monitor poor performance issues
