Management Flashcards
Behavioral questions assess?
Customer skills Teamwork Adaptability Stress tolerance (Not physical issues; physical demands of the job are disclosed during the interview but you may not ask an applicant about their physical abilities)
Direct costs
Directly traceable to a test procedure (testing personnel, reagents, QC)
Indirect costs
Not directly traceable to a test procedure (environmental services, utilities, management)
Fixed costs
Costs which do not vary with volume
Variable costs
Costs that vary with volume (reagents, supplies, service)
Labor
Physical and mental effort required to complete a task. Can be variable or fixed.
Annual depreciation cost
Total instrument cost (divided by) useful life in years
Cost analysis
Process of determining the price of laboratory testing
Break Even Point (BEP)
Determines the point at which the cost for the volume of tests equals the revenue generated
Operating Leverage (OL)
Ratio or index that tells the % of change in total profit that will result from a given change in revenue
Cost per reportable test
Total direct costs + total indirect costs (divided by) reportable tests
It is or is not permissible to ask a candidate about their family during an interview?
is NOT permissible
It is or is not permissible to bring up religion and/or politics during an interview
is NOT permissible
Reasons to keep testing in house
Usually preferred
Testing immediately essential for patient care
Raster turnaround time TAT
Reduction in patient stay days (due to increased TAT)
Cost (usually less expensive due to high volume lowered cost)
Reasons to send testing out of house
Longer TAT
Acceptable when not immediately essential for patient care
When volume is too low to justify cost of reagents, staff training, etc.
