Management

Question 1

What are the management styles?

Answer 1

• autocratic - one way communication (centralized)
• persuasive - one communication (centralized)
• consultative - two way communication (centralized)
• participative - two way communication (decentralized)
• Laisez faire - two way communication (decentralized)

Question 2

Lean Management

Answer 2

• Transportation (reducing unnecessary transport) -Inventory - (avoiding excess storage)
• Motion - (reduce movement of workers, parts and products)
• Waiting- (reducing time between processes)
• Overproduction - (avoiding making more than demand)
• Over processing - (removing processes that add little value)
• Defects- (reducing defects and errors)

Question 3

Four drive theory Motivation (Laurence and Noria) -Motivation theory

Answer 3

• Aquire (driven to gather material items)
• Bond (driven to create relationships)
• Comprehend (driven to learn)
• Defend (driven to defend themselves)

Question 4

Maslows Hierachy of needs -Motivation theory

Answer 4

• Self actualization (personal growth)
• Self esteem (Status and recognition)
• Love and belongingness (acceptance and friendships)
• Safety and security (job security and working conditio)
• Physiological (fair pay)

Question 5

Locke and latham Goal setting theory

Answer 5

• Clarity
• Challenge
• Commitment
• Feedback
• Task complexity

Question 6

Performance management strategies

Answer 6

• Employee observation
• Appraisals
• Self evaluation
• Management by objectives

Question 7

Motivation Strategies

Answer 7

• Performance related pay
• Career Advancement
• Investment in training (short and long term)
• Support
• Sanction (short term)

Question 8

Processes of deciding which of porters strategies to use

Answer 8

• SWOT analysis
• Undertake five force analysis
  1) supplier power
  2) buyer power
  3) competitve rivalry
  4) threat of substituation
  5) threat if new entry
• Compare the two analysis undertaken

Question 9

Porters generic strategies

Answer 9

• Low cost producer

- Differentiation strategy

Question 10

Dispute resolution

Answer 10

• Meet to discuss the problem
• Attempt to resolve the dispute (if not solved is referred to senior management)
• Mediation (issue is referred to by third party for mediation
• Conclilation (if mediation fails = goes to fair work)
• Arbitration (court decison is made by judge)

Question 11

Lewins Change model

Answer 11

• Unfreeze
• Change
• Refreeze

Question 12

Senge’s principles of a learning organisation

Answer 12

• Building a shared vision (leading by example to inspire employees)
• Team learning (people learning through each over)
• Mental models (deep beliefs of people)
• Systems thinking
• Personal mastery

Question 13

5’s of lean management

Answer 13

• Sort
• Set
• Shine
• Standardized
• Sustain

Question 14

Management skills

Answer 14

• Communication
• Delegation
• Planning
• Leading
• Decision making
• Interpersonal