Management Flashcards
What are the 4 Ds in time management?
1) Do it immediately
2) Defer it to a scheduled date
3) Delegate it with a deadline
4) Discard it immediately
What are the 7 Ps of marketing?
Product Place Price Promotion People Process Physical environment
What are some examples of work-related stress?
- excessive workload
- work under load
- extreme competition
- poor work environment
- job insecurity
- inadequate communication
- excessive rules and inappropriate procedures
What are the underlying causes of stress?
1) change and uncertainty
2) resource inadequacy
- time, information, money
3) losing control
How to manage resources via priority?
1) HIGH impact, HIGH urgency (do)
2) HIGH impact, LOW urgency (try to do)
3) LOW impact, HIGH urgency (avoid)
4) LOW impact, LOW urgency (discard)
What are the different types of community pharmacy?
Banner
Friendly society
Group
Independent
What is a Friendly Society Pharmacy?
- not for profit organisation
- exemption on pharmacist ownership of pharmacies
- tax advantage
What are Maslow’s Hierarchy of needs?
1) physiological needs
2) safety
3) love, affection, acceptance, friendship
4) esteem
5) self actualisation/ self fulfilment
How can effective negotiation be achieved?
Best negotiation outcome is achieved by establishing common goals and achieving a win-win outcome for all parties concerned.
1) open communication channels
2) be objective
3) stay calm
4) establish trust
What needs to be included in a job position description?
- position title
- awards and renumeration
- lines of report
- position objectives
- duties
- education/ registration requirements
- KPIs
- appraisal
- selection criteria
What is staff appraisal?
A formal, structure system of measuring evaluating an influencing an employee’s job related attributes, behavior and outcomes to discover the performance level of the job.
