Management Flashcards

1
Q

Define management.

A

The act of getting work done through others.

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2
Q

What are the two concerns that drive management?

A

Efficiency and Effectiveness

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3
Q

What are the four function o f management?

A

Planning
Control
Organization
Leadership

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4
Q

Define planning.

A

Looking ahead and doing things in an orderly way, thinking before acting.

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5
Q

What is the goal of planning

A

For there to be an optimum balance of demands and resources.
It requires a systemic approach.

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6
Q

Define organizing.

A

A systemic process of structuring and integrating resources to achieve objectives.

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7
Q

How is organizing done?

A

Having structure and levels of authority responisbility.

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8
Q

Define leadership

A

Inspiring and energizing people to achieve high goals

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9
Q

What does leadership require?

A

To set standards to achieve goals, check performance, and make changes if performance does not meet the standards.

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10
Q

What does it mean to control?

A

Monitoring progress towards a goal and taking corrective action if there is a dedication from what’s expected.

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11
Q

What are the four kinds of managers?

A

Top managers
Middle managers
Line managers
Team leaders

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12
Q

What do top managers do?

A

Create positive organizational culture and monitor business environment.

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13
Q

What do middle managers do?

A

Set objectives that align with top management goals
Allocate resources to meet goals.

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14
Q

What do line managers do?

A

The same things that middle managers do.

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15
Q

What do team leaders do?

A

Facilitate team activities toward accomplishing a goal.
Manage internal and external relationships.

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16
Q

What are the different roles that all managers make?

A

Interpersonal
Informational
Decisional

17
Q

What falls under interpersonal duties?

A

Figurehead

Liaison
Dealing w. people outside their units

18
Q

What falls under informational duties?

A

Monitoring
Disseminate
Share info. with subordinates and others in the company.
Spokesperson
Share info. w. people outside of the company

19
Q

What falls under the decisional role?

A

Disturbance handler

Adapting themselves and their subordinates to change.

20
Q

What are some mistakes that managers could make?

A

Being insensitive to others

Betraying ones trust

Being unable to think strategically

Being unable to staff effectively