Management Flashcards

1
Q

Management skills

A
  1. Technical
  2. Human
  3. Conceptual
  4. Diagnostic
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2
Q

Functions of management

A
  1. Planning
  2. Organising
  3. Staffing
  4. Directing
  5. Controlling
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3
Q

Principles of management

A
Division of work
Authority and responsibility 
Discipline 
Unity of command
Unity of direction
Order
Equity
Initiative
Stability of tenure of personnel
Remuneration of personnel
Scalar chain
Espirit de corps
Subordination of individual interest into group
Centralisation and decentralised
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4
Q

Management concepts

A
MBO
Theory Z
Kaizen
Six sigma
Quality circle
TQM
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5
Q

Process of MBO

A
Preliminary goal setting
Setting subordinate objectives
Recycling objectives
Action plan
Periodic performance review
Final appraisal
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6
Q

Steps in planning

A
Aware of opportunities 
Establishing objectives
Developing premises
Identifying and evaluating alternatives
Formulating derivative plans
Securing cooperation
Follow up action
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7
Q

Types of plans

A
Scope
Duration
Level
Evaluation 
Stability
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8
Q

Types of organisation

A
Line
Functional
Line and staff
Project
Matrix
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9
Q

Forms of organisation

A
Sole proprietorship
Partnership firm
Joint stock companies
Cooperative 
Joint Hindu Undivided
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10
Q

Types of joint stock companies

A
Private
Public
Government 
One person
Limited liability
Indian
Foreign
Dormant
Subsidiary 
Holding
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11
Q

Steps in staffing

A
Hr planning
Job analysis
Recruitment
Selection
Placement
Induction and orientation
Training and development 
Performance appraisal
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12
Q

Functions of hrm

A

Managerial
Operational
Advisory

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13
Q

Operation functions of hrm

A
Employment 
Development
Compensation
Maintenance 
Motivation
Personal records 
Industry relations
Separation
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14
Q

Recruitment process

A
Identification of vacancy
Preparation of job description and specification
Selection of sources
Advertising the vacancy
Managing the response
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15
Q

Steps in selecting

A
Job analysis 
Advertising the job
Initial screening
Application blank
Preliminary interview
Tests
Interview
Reference check
Medical check
Final interview 
Hiring decision
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16
Q

Types of interview

A
Face to face
Telephone
Group
Panel
Sequential
Informal/formal
Lunch/dinner
17
Q

On the job techniques

A
Coaching
Mentoring 
JIM
Apprenticeship
Job rotation method
Understudy
18
Q

Off the job techniques

A
Vestibule
Role play
Behavioural 
Lecture method
Conference
Programmed instructions
19
Q

Steps in controlling

A
Setting performance standards
Measuring actual performance
Comparing
Analyse deviations 
Taking corrective action
20
Q

Principles of controlling

A
Reflection organisational pattern
Reflection organisation needs
Flexible
Economic
Motivating
Simple
Promptness in reporting 
Forward looking
21
Q

Controlling techniques

A
Direct supervision
Financial statements 
Budgetary control
Break even analysis point
ROI
MIS
PERT CPM
MBO
management audit
Social audit
HR audit
Self control
22
Q

Elements of directing

A
Orders and instructions
Discipline and rewarding
Motivation
Leadership
Supervision
Communication
23
Q

Principles of directing

A
Maximum individual contribution 
Harmony of objectives
Unity of command 
Appropriate direction techniques 
Managerial communication
Informal organisation 
Leadership
Follow through