Management Flashcards
3 P’s of management
Process, People and Proficiency
Another name for reflective listening
Active listening
Approach characterized by long-term employments, slow promotions , job rotation, self-discipline, consensus style decision making and a concern for the employee as a whole person.
Theory Z
Approach that stresses providing opportunities for employees to participate in decision-making.
Theory Y
As a manager, what can you do to appeal to an employee who is motivated by achievement?
- Delegate to this person
- Allow them more freedom to manage their own time and decide how to accomplish tasks.
- Delegate authority to this person
- Recognize their achievements, publicly and privately.
As a manager, what can you do to appeal to an employee who is motivated by affiliation?
- Include them in social planning committees
- Encourage them to seek out and join professional organizations such as the local APA chapter
- Assign them to group projects and task forces
As a manager, what can you do to appeal to an employee who is motivated by leadership?
- Put them in positions that give them more control, such as a team leader
- Recognize their leadership skills
- As their career develops, promote them into positions of greater authority
As a manager, what can you do to appeal to an employee who is motivated by recognition?
- Publicly acknowledge their accomplishments
- Give them physical acknowledgment such as award certificates and engraved desk items
Assigning responsibilities and authority is part of what management skill?
Delegating
Assuring an organization is achieving its objectives is part of what management skill?
Controlling
The belief that managers should adjust their style to meet the developmental needs of each employee is part of what theory of management?
Situational Leadership
Benefits of empowering employees
- Employees become more motivated, more effective and develop a positive self-image
- Employees gain knowledge and skill-sets
Communicating, motivating and guidance is part of what management skill?
Directing
Components of Scientific Management Theory
- Standardized tasks
- Workers rewarded and punished
- Appeared to work well for assembly lines and other routinized activites
- Heyday 1890 - 1940
Define coaching situational leadership
High Task, high relationship
Define delegating situational leadership
Low Task, Low relationship
Define Management by Objectives & who popularized it
- Agreeing on objectives within an organization so mgmt and employees buy into the objectives and understand them.
- Popularized by Peter Drucker in 1954 book The Practice of Management
Define the scope of a project is part of what management skill
Planning
Delegating is part of what management skill?
Staffing
Difference between feedback and coaching
Coaching is a more formal process.
Exercising control when employees are off track is part of what management skill?
Controlling
Father of bureaucratic management theory
Max Weber
First step in managing
Planning
Four stages of team development
Forming, Storming, Norming, Performing
Guidelines for giving feedback
- Focus on the behavior rather than the person
- Be specific and clear, avoid generalizations
- Keep it current
- If it doesn’t affect the business, ignore it
- Give feedback based on actions you have personally observed not told to you second-hand.
- Emphasize the positive, don’t punish
- When negative feedback must be given, do it in private
High Task, low relationship describes which management theory?
Directing Situational Leadership
How does a manager delegate effectively?
By matching each team member’s knowledge, skills and aptitudes with jobs in the department.
How does a manager empower employees?
- By giving employees access to information and resources necessary to meet an objective.
- Allow the employee enough leeway to develop his or her own method for reaching the goal
Japanese style of management
Theory Z
Lasses-Faire Leadership
Manager gives employees the freedom to define their own objectives and monitor their own progress.
A leader’s four interdependent internal sources of strength according to Principle-Centered Leadership.
Security, Guidance, Wisdom, Power
List the different training methods
- Feedback
- Coaching
- Demonstrations
- Formal Training
- Goal setting
List the 4 steps of MBO
- Formulate clear, concise objectives
- Develop achievable plans to meet objectives
- Monitor and measure performance against objectives
- Take corrective action where needed.
Low task, high relationship describe which management theory?
Supporting Situational Leadership
Main premise of empowerment theory
To give employees decision-making power of their own
Management theory of leadership style based on how a manager deals with tasks and relationship.
Situational leadership
Managers who believe employees are motivated to work and seek responsibility subscribe to what management theory
Theory Y
Managers who believe employees dislike and try to avoid work subscribe to what management theory
Theory X
Managers who believe employees will offer creative solutions to organizational problems subscribe to what management theory?
Theory Y
Managers who take a negative view of human nature subscribe to what management theory?
Theory X
Managers who use threats and punishment to force employees to meet organization goals subscribe to what management theory?
Theory X
Monitoring and measuring progress towards organizational goals is part of what management skill?
Controlling
Name 3 specific staffing activities.
- writing job descriptions
- recruiting
- New hire orientation
Paraphrasing what another person has said to you to ensure you understood their meaning is known as what technique?
Reflective listening
Participatory Management
When a Theory Y manager shares responsibilities and decision making with employees.
Plans should have what 4 qualities?
Specific
Measurable
Achievable
Rewarding
Resources a manager has besides money
Ideas
Information
Equipment
People
Roadblocks to effective listening
- Lack of focus
- Environmental distractions (noises and visual distractions)
- Reacting emotionally
- Misreading body language
- Anticipating the other person’s response
Steps a manager should take when empowering an employee
- Define the expected results of the task
- Give the employee some guidelines to follow but do not dictate the exact steps to follow
- Provide the employee with the resources necessary to complete the task successfully
- Make the employee accountable for the results of the task
- Communicate to the employee the consequences of failing to complete the task correctly and or timely
Theory X managers believe the only positive incentive that works on employees is what?
Money
Top actions from a manager needed for change management
- Set an example
- Eliminate perks
- Be genuine
What motivates an employee who likes to be in charge of others?
Leadership
What motivates an employee who tends to be a perfectionist?
Achievement
What motivates an employee who tends to be competitive and wants to feel important?
Recognition
What motivates an employee who thrives in situations where they can network?
Affiliation
What steps does organizing include?
- Identifying deliverables/milestones
- Analyzing resources
- Build in accountability
- Regularly review the status of the plan and celebrate results
Who developed Principle-Centered Leadership?
Stephen R Covey in his 1990 book by the same name.
Who should write your job descriptions?
A specialist (from HR or an outside consultant) who interviews both the immediate supervisor and a current job holder.
