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Payroll CPP Prep 2021 > Management > Flashcards

Management Flashcards

1
Q

3 P’s of management

A

Process, People and Proficiency

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2
Q

Another name for reflective listening

A

Active listening

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3
Q

Approach characterized by long-term employments, slow promotions , job rotation, self-discipline, consensus style decision making and a concern for the employee as a whole person.

A

Theory Z

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4
Q

Approach that stresses providing opportunities for employees to participate in decision-making.

A

Theory Y

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5
Q

As a manager, what can you do to appeal to an employee who is motivated by achievement?

A
  • Delegate to this person
  • Allow them more freedom to manage their own time and decide how to accomplish tasks.
  • Delegate authority to this person
  • Recognize their achievements, publicly and privately.
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6
Q

As a manager, what can you do to appeal to an employee who is motivated by affiliation?

A
  • Include them in social planning committees
  • Encourage them to seek out and join professional organizations such as the local APA chapter
  • Assign them to group projects and task forces
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7
Q

As a manager, what can you do to appeal to an employee who is motivated by leadership?

A
  • Put them in positions that give them more control, such as a team leader
  • Recognize their leadership skills
  • As their career develops, promote them into positions of greater authority
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8
Q

As a manager, what can you do to appeal to an employee who is motivated by recognition?

A
  • Publicly acknowledge their accomplishments

- Give them physical acknowledgment such as award certificates and engraved desk items

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9
Q

Assigning responsibilities and authority is part of what management skill?

A

Delegating

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10
Q

Assuring an organization is achieving its objectives is part of what management skill?

A

Controlling

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11
Q

The belief that managers should adjust their style to meet the developmental needs of each employee is part of what theory of management?

A

Situational Leadership

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12
Q

Benefits of empowering employees

A
  • Employees become more motivated, more effective and develop a positive self-image
  • Employees gain knowledge and skill-sets
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13
Q

Communicating, motivating and guidance is part of what management skill?

A

Directing

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14
Q

Components of Scientific Management Theory

A
  • Standardized tasks
  • Workers rewarded and punished
  • Appeared to work well for assembly lines and other routinized activites
  • Heyday 1890 - 1940
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15
Q

Define coaching situational leadership

A

High Task, high relationship

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16
Q

Define delegating situational leadership

A

Low Task, Low relationship

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17
Q

Define Management by Objectives & who popularized it

A
  • Agreeing on objectives within an organization so mgmt and employees buy into the objectives and understand them.
  • Popularized by Peter Drucker in 1954 book The Practice of Management
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18
Q

Define the scope of a project is part of what management skill

A

Planning

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19
Q

Delegating is part of what management skill?

A

Staffing

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20
Q

Difference between feedback and coaching

A

Coaching is a more formal process.

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21
Q

Exercising control when employees are off track is part of what management skill?

A

Controlling

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22
Q

Father of bureaucratic management theory

A

Max Weber

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23
Q

First step in managing

A

Planning

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24
Q

Four stages of team development

A

Forming, Storming, Norming, Performing

25
Q

Guidelines for giving feedback

A
  • Focus on the behavior rather than the person
  • Be specific and clear, avoid generalizations
  • Keep it current
  • If it doesn’t affect the business, ignore it
  • Give feedback based on actions you have personally observed not told to you second-hand.
  • Emphasize the positive, don’t punish
  • When negative feedback must be given, do it in private
26
Q

High Task, low relationship describes which management theory?

A

Directing Situational Leadership

27
Q

How does a manager delegate effectively?

A

By matching each team member’s knowledge, skills and aptitudes with jobs in the department.

28
Q

How does a manager empower employees?

A
  • By giving employees access to information and resources necessary to meet an objective.
  • Allow the employee enough leeway to develop his or her own method for reaching the goal
29
Q

Japanese style of management

A

Theory Z

30
Q

Lasses-Faire Leadership

A

Manager gives employees the freedom to define their own objectives and monitor their own progress.

31
Q

A leader’s four interdependent internal sources of strength according to Principle-Centered Leadership.

A

Security, Guidance, Wisdom, Power

32
Q

List the different training methods

A
  • Feedback
  • Coaching
  • Demonstrations
  • Formal Training
  • Goal setting
33
Q

List the 4 steps of MBO

A
  • Formulate clear, concise objectives
  • Develop achievable plans to meet objectives
  • Monitor and measure performance against objectives
  • Take corrective action where needed.
34
Q

Low task, high relationship describe which management theory?

A

Supporting Situational Leadership

35
Q

Main premise of empowerment theory

A

To give employees decision-making power of their own

36
Q

Management theory of leadership style based on how a manager deals with tasks and relationship.

A

Situational leadership

37
Q

Managers who believe employees are motivated to work and seek responsibility subscribe to what management theory

A

Theory Y

38
Q

Managers who believe employees dislike and try to avoid work subscribe to what management theory

A

Theory X

39
Q

Managers who believe employees will offer creative solutions to organizational problems subscribe to what management theory?

A

Theory Y

40
Q

Managers who take a negative view of human nature subscribe to what management theory?

A

Theory X

41
Q

Managers who use threats and punishment to force employees to meet organization goals subscribe to what management theory?

A

Theory X

42
Q

Monitoring and measuring progress towards organizational goals is part of what management skill?

A

Controlling

43
Q

Name 3 specific staffing activities.

A
  • writing job descriptions
  • recruiting
  • New hire orientation
44
Q

Paraphrasing what another person has said to you to ensure you understood their meaning is known as what technique?

A

Reflective listening

45
Q

Participatory Management

A

When a Theory Y manager shares responsibilities and decision making with employees.

46
Q

Plans should have what 4 qualities?

A

Specific
Measurable
Achievable
Rewarding

47
Q

Resources a manager has besides money

A

Ideas
Information
Equipment
People

48
Q

Roadblocks to effective listening

A
  • Lack of focus
  • Environmental distractions (noises and visual distractions)
  • Reacting emotionally
  • Misreading body language
  • Anticipating the other person’s response
49
Q

Steps a manager should take when empowering an employee

A
  • Define the expected results of the task
  • Give the employee some guidelines to follow but do not dictate the exact steps to follow
  • Provide the employee with the resources necessary to complete the task successfully
  • Make the employee accountable for the results of the task
  • Communicate to the employee the consequences of failing to complete the task correctly and or timely
50
Q

Theory X managers believe the only positive incentive that works on employees is what?

A

Money

51
Q

Top actions from a manager needed for change management

A
  • Set an example
  • Eliminate perks
  • Be genuine
52
Q

What motivates an employee who likes to be in charge of others?

A

Leadership

53
Q

What motivates an employee who tends to be a perfectionist?

A

Achievement

54
Q

What motivates an employee who tends to be competitive and wants to feel important?

A

Recognition

55
Q

What motivates an employee who thrives in situations where they can network?

A

Affiliation

56
Q

What steps does organizing include?

A
  • Identifying deliverables/milestones
  • Analyzing resources
  • Build in accountability
  • Regularly review the status of the plan and celebrate results
57
Q

Who developed Principle-Centered Leadership?

A

Stephen R Covey in his 1990 book by the same name.

58
Q

Who should write your job descriptions?

A

A specialist (from HR or an outside consultant) who interviews both the immediate supervisor and a current job holder.

Payroll CPP Prep 2021 (11 decks)

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