Manage user experience design Flashcards
DRAG DROP
You are a Dynamics 365 administrator. А manager creates an Excel template with a pivot table to tracking opportunities.
When a salesperson opens the Excel template in the My Opportunities view, they observe the following issues:
The salesperson can view information for all salespeople.
The salesperson does not see their current data.
You need ensure the salesperson can only see their information.
Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the correct settings. Each attribute may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Pîvot table attributes
Save source data with file is unchecked
Refresh data when openning file is unchecked
Refresh data when openning file is checked
Save souse data with file is checked
Answer Area
Ensure the template does not open with data beyoond their access lever
Ensure the template display the user’s current data
Answer Area
Ensure the template does not open with data beyoond their access lever
(save source data with file is unchecked)
Ensure the template display the user’s current data
(Refrech data when opening file is checked)
You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team.
Members of the sales team cannot access the app.
You need to ensure that sales team members can access the app.
Where should you configure app permissions?
A. Dynamics administration center
B. Manage Roles
C. Dynamics 365 home
D. Security Roles
B. Manage Roles
HOTSPOT
You are a Dynamics 365 for Customer Service system administrator.
You are unable to import a translation file.
You need to determine if the file being imported is of the right type and format, and that the file conforms to maximum field length requirements.
Which parameter should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
TSPOT
You are a Dynamics 365 for Customer Service system administrator.
You are unable to import a translation file.
You need to determine if the file being imported is of the right type and format, and that the file conforms to maximum field length requirements.
Which parameter should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area Answer Area: File type File Format Maximum field Length
File type:
zip
File Format
same format as the exported file
Maximum field Length
500
DRAG DROP
You are a Dynamics 365 for Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:
Case type A:
a new case form that include a timeline
Case type B
a new case form that include a business process flow
Case type C
a new case form that can display case data on an interactive dashboard
Case type D
a new mobile-friendly case form that requeries minimal fields for record creation
Case type E
a new mobile-friendly case form that display the subject. case title, and status fields from parent case
Which form types should you create? To answer, drag the appropriate form types to meet the data entry requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Case type A [ Main] Case type B [Main] Case type C [Card] Case type D [quick Create] Case E [Quick VIew]
HOTSPOT
You are a Dynamics 365 help desk administrator.
You need to create a dashboard that displays information on help desk cases that are handled each week.
Which dashboard components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Add a tag chart by using opened cases
Add a stacked column chart shared with you team
Add a Microsoft Power BI visualization
Add a chart from view that a user creates
Add a doughnut chart that show case by owner.
Add a tag chart by using opened cases
[System Chart]
Add a stacked column chart shared with you team
[Personal Chart]
Add a Microsoft Power BI visualization
[Personal Chart]
Add a chart from view that a user creates
[Personal Chart]
Add a doughnut chart that show case by owner.
[System Chart]
HOTSPOT
You are a Dynamics 365 for Customer Services system administrator. Sales team members access Dynamics 365 by using a tablet device.
Sales team members report several issues when they access Dynamics 365.
You need to resolve the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Customization made on the form do not display on device
The wrong form display when account records are opened.
the device continuously display error messages that you must restart app.
Customization made on the form do not display on device
[cleart cache]
The wrong form display when account records are opened.
[fthe form is not set as the first form in the entity]
the device continuously display error messages that you must restart app.
[Set privileges for the user.]
You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date field.
You activate the business rule. The form does not mark the specified fields as required when the condition is met.
You need to determine the cause of the issue.
What is the cause?
A. the Created On and Modified On date fields are not included on the form.
B. the Created On and Modified On date fields are in a hidden tab on the form.
C. Created On and Modified On are system fields and cannot be used in business rules.
D. the fields to be required are set to Optional at the field property level.
A. the Created On and Modified On date fields are not included on the form.
DRAG DROP
You are a Dynamics 365 for Customer Service system administrator.
When a customer case is assigned to a new representative, the system must send an email to the customer to alert them about the change.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
llenar despues
DRAG DROP
An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
Prospect to cash process
Customer service cases
Work breakdown structure
Serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
llenar despues
You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app.
When a user views the Buildings form, a field for Location is missing. You create the field and add the field to the form, but the user cannot see it.
You need to make the Location field visible to the user.
What should you do?
A. Add the Location field to the Buildings form.
B. Publish customizations.
C. Change privileges to the user’s security role.
D. Create a new Buildings form.
B. Publish customizations.
DRAG DROP
You are a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails to all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:
Contact name
Case number
Case title
Case status
Representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
llenar despues
