Manage Flashcards
What is the managerial function controlling?
a. Determining the goals, policies, procedures, and other elements to achieve the goals and objectives of the agency
b. Taking the steps necessary to ensure that essential activities are performed so that objectives will be achieved as planned
c. Recruiting new operators and staff and determining if there are enough qualified operators and staff to fill available positions
d. Guiding, teaching, motivating, and supervising operators and utility staff members
Taking the steps necessary to ensure that essential activities are performed so that objectives will be achieved as planned
What may be the most difficult planning problem for small community water systems?
a. Recognizing and planning for a decline in population
b. Selecting and training employees and evaluating their performance
c. Keeping up with technological changes and new procedures
d. Controlling the treatment process to ensure that water is being properly treated
Recognizing and planning for a decline in population
What components make up successful delegation by a supervisor?
a. Power and resources to do a specific job
b. Organizational plan and written policies
C. Short- and long-term goals and plans
d. Proper job assignments, authority, and responsibility
Proper job assignments, authority, and responsibility
What is responsibility?
a. The power and resources to do a specific iob or to get that job done
b. Answering to those above you in the chain of command to explain how and why you have used your authority
c. Power is given to another person in the organization to accomplish a specific job
d. When a manager gives power or responsibility to an employee, the employee ensures that the manager is informed of results or events
Answering to those above you in the chain of command to explain how and why you have used your authority
Why should a manager examine the functions and staffing of the utility on a periodic basis?
a. To ensure that the utility is operating as efficiently as possible
b. To develop qualifications profiles
c. To eliminate unqualified applicants from the interview pool
d. To answer questions from new employees during employee orientation
To ensure that the utility is operating as efficiently as possible
What is the best way for a manager to prevent harassment in the workplace?
a. Ignore occasional flirting, innuendo, or jokes that do not meet the legal definition of harassment
b. Insist that the emplovee with a complaint meet with the employee the complaint is against
c. Set an example by behavior and keep communication open between employees
d. Distribute copies of the utility’s harassment policy
Set an example by behavior and keep communication open between employees
What should the utility’s annual report summarize?
a. Spare parts inventory, preventive maintenance task lists, and purchase orders for the last year
b. Daily flow rates, new connections installed, and repairs completed for the last year
c. Expenses, treatment services provided, and revenues generated over the last year
d. Employee records, including pay rates, disciplinary actions, and sick leave taken over the last year
Expenses, treatment services provided, and revenues generated over the last year
Why should all employees be trained to deal positively with the public?
a. To evaluate employees’ ability to make prepared speeches
b. To get press coverage for events and press conferences
c. To prepare operators for arguments with consumers
d. To contribute to favorable first impressions of the organization
To contribute to favorable first impressions of the organization
What is the purpose of a repair/replacement fund?
a. To generate additional revenue to improve the coverage and operating ratios
b. To generate additional revenue to reduce water rates for economically disadvantaged consumers
c. To generate additional revenue to pay for system expansion
d. To generate additional revenue to pay for the repair or replacement of capital equipment as the equipment wears out
To generate additional revenue to pay for the repair or replacement of capital equipment as the equipment wears out
To decide among several options to meet a capital improvement need, what do you need to calculate
a. Payback time
b. Present value
C. Water rates
d. Operating ratio
Present value
If a utility uses corrective maintenance practices, when is maintenance performed?
a. On a regular schedule
b. During emergencies
c. After a calendar period or specified operating time
d. When equipment or a system fails
When equipment or a system fails
What are SCADA systems used to monitor in water applications?
a. Pumps, valves, and alarms
b. Levels, pressures, and flows
c. Unusual sounds, odors, and appearance
d. Consumer complaints, rates, and budget projections
Levels, pressures, and flows
How can a utility identify critical components in the system that may fail during an emergency situaiod
a. Water quality tests
b. Vulnerability assessment
c. Financial audit
d. System inventory
Vulnerability assessment
What is lethal dose 50 used to express?
a. The concentration of a contaminant that will produce 50 percent fatalities from an average exposure
b. The maximum concentration of the contaminant allowed in drinking water
c. The duration of exposure to the contaminant that causes acute injury
d. The solubility of the contaminant in a given organism
The concentration of a contaminant that will produce 50 percent fatalities from an average exposure
Who is responsible for implementation and enforcement of the safety program?
a. Operator
b. Support staff
c. Manager
d. Board of directors
Manager
