MAN 205 Mid-Term Review

Question 1

What are the 5 steps in the selection process?

Answer 1

1) Criteria Development
2) Application and Resume Review
3) Interviewing
4) Test Administering
5) Making the offer

Question 2

Describe Criteria Development

Answer 2

determining which sources of info used and how sources will be scored during the interview

Question 3

Step 4 in selection planning/ Explain Test Administration

Answer 3

Ex. include drug tests, physical test, personality, and cognitive, reference checks, and background checks

Question 4

In the interview process what is the difference bt situational questions and behavioral questions?

Answer 4

Situation questions focus on asking someone what they would do in a given situation, while behavioral questions ask candidates what they have done in certain situations.

Question 5

What are the 7 types of training (Ch8)

Answer 5

1) Technical training (think software training)
2) Quality training
3) Skills training
4) Soft skills training (personality traits)
5) Professional training (nurses certificates, lawyers)
6) Team training
7) Safety training.

Question 6

What are the six various training delivery methods? (Ch. 8)

Answer 6

1) On the job coaching
2) Brown bag
3) Web-based
4) Job shadowing
5) Job swapping
6) Vestibule training

Question 7

Training Program Framework Development

Answer 7

1) Needs Assessment and learning objectives
2 Consideration of learning styles
3) Delivery mode
4) Budget
5) Delivery style
6) Audience
7) Content
8) Timelines
9) Communication
10) Measuring effectiveness of training

Question 8

Steps to recruitment process

Answer 8

1) Staffing plan
2) Job analysis
3) Write job description
4) Job specification
5) Knowledge laws relating to recruitment (IRCA, Patriots Act, EEO)
6) Develop recruitment plan
7) Implement recruitment plan
8) Accept applications
9) Selection

Question 9

Four steps involved when training employee (ch8)

Answer 9

1) employee orientation
2) in house-training
3) mentoring
4) external training