making operational decisions Flashcards
what is the purpose of business operations
the section of the business which provides the customer the goods or services they have ordered
what is flow production
the continuous output of identical products
what is job production
one-off production for one-off orders, specific
what is batch production
producing a limited number of the same item
advantages and disadvantages of job production
ADS- highly flexible
DISADS- expensive, skills may be hard to find/learn
advantages and disadvantages of batch production
ADS- cost advantage from producing several items at once yet still able to offer a range
DISADS- limited scope for automation, labour is expensive
advantages and disadvantages of flow production
ADS- can automate production fully, more cost effective, value consistency
DISADS- expensive to set up, inflexible, can not be tailored to specific customer needs
what is productivity
a measure of efficiency, allows a business to gain a competitive advantage
how does technology impact productivity
quality improved, decreased flexibility to keep up with demand, mechanising parts of production process increases productivity, cheaper
what is quality control
a system of inspection to try and make sure that customers do not experience a poor quality product/service
what is quality assurance
builds quality into the system rather than something that occurs at the end, every employee has quality responsibilities
what is the sales process
product knowledge, efficient service, customer engagement, customer feedback, post sales advice
