Maintenance

Question 1

We use excel to store our maintenance data

Answer 1

Okay great,
Does everyone use it?
and who?

Question 2

Maintenance and finance need to see the doc alongside me to know what needs to be done

Answer 2

How do you know that maintenance have seen what work needs to be done? And have completed the works?

Question 3

Call or email to let them know.

They send an email, text or invoice to let us know.

Answer 3

So how many maintenance requests would you say you get a month?

Question 4

We get X maintenance requests a month.

Answer 4

And do you ever find that with those X requests that there some works are missed due to miscommunication? Or any mistakes?

Question 5

Sometimes mistakes are made or works are missed due to communication.

Answer 5

It sounds to me like a bit of a manual process this, how much admin time do you think it would take from someone submitting a request to completion.

How long to fix?

Question 6

It takes X amount of time? Sometimes discrepancies with data, normally takes a few hours per month to fix our mistakes

Answer 6

Is it down to you to chase that up/fix.