maintenance Flashcards
what are three types of maintenance
scheduled maintenance, breaks and tires, nonscheduled repairs
what other factors affect the likelihood of needing non scheduled repairs
vehicle usage, driver behavior, frequency of getting scheduled maintenance
what are some examples of components that are not covered by warranty
steering, suspension, electrical, air conditioning and heating, media system
what are the goals of a business owner who has to manage maintenance for an entire fleet of vehicles
only services performed at a fair price, establish a system for working with service providers, process easy for drivers and management
how do you decide where to get your oil changed
convenience, cost, quality of service
where would you go to get your vehicle serviced
the dealer, a service shop that has a good reputation
how convenient is it to take vehicles to dealers for nonscheduled repairs
appointments, estimates, spare vehicle may be needed
what are the challenges of working with outside shops
payment arrangements, employee reimbursement, validating the cost and services
how does oil-change frequency affect a companys maint expense
to many, cost is higher
too little, unsched repair cost higher
what other fleet expenses are reduced by our maint solutions
fuel, depreciation
how does our replacement strategy reduce total maint expenses
more nonsched repairs occur as vehicles age and gain mileage
a younger fleet can also reduce downtime expenses how
usually only need routine services that are quicker
how does a fixed, budgeted maint expense benefit clients
protected against fluctuating maint expenses, protect from inflation and the market fluctuations, total amount spend can be less than the total cost of maint
how else does full maint benefit clients
clients are not involved in approvals, completely taken out of the main business
how does our service scheduling benefit the client
we follow manufacturer-recommended service schedules. reduces the expense of oversericing/underservicing
why do we encourage clients to use our national account partners
out national account partners know and have consistent pricing, nationwide warranties on the work, timely billing
how else does our detailed recordkeeping benefit clients
detailed records, mileage and service data
oil changes, tire rotations and fluid changes are examples of what type of maint
scheduled or preventative or routine maint
fixes to the air conditioning system, fuel system, and steering are considered what type of maint
nonscheduled repairs or nonpreventative
what two vehicle components wear out periodically and are very expensive to replace
brakes and tires
afterwarranty coverage is also known as what
goodwill assistance
what type of company would likely establish an in-house service center to perform maint and repairs on the fleet
a company with large, centralized fleet and other machinery and equipment that would benefit from the onsite facility
what is the impact of overservicing on maint expenses
increases expenses due to the frequency of services and exposure to upselling
what are the potential risks of underservicing
legal action because of negligence, safety risk, more expensive, nonscheduled repairs, void warranties
