Maintaing A Safe And Enjoyable Atmosphere

Question 1

To maintain a safe and enjoyable atmosphere a server must be able to…

Answer 1

• recognize valid forms of ID and whether or not a piece of identification is fake
• access whether a guest is intoxicated
• deal with intoxicated guests
• prevent intoxication
• handle illegal and potentially dangerous situations

Question 2

To be an acceptable form of ID, it must…

Answer 2

-be government issued
-include the persons photo
-include the persons birth date
Valid Ontario ID: drivers license, passport, Canadian citizenship card, Canadian armed forces ID, BYID (card issued by LCBO)
-secure Indian status
-permanent resident card
-any photo card issues under the Photo Card Act of 2008
-Illegal to ask someone to produce health card, (if offered can be accepted at discretion)

Question 3

How to check id

Answer 3

Check for tampering 
Have them take out of wallet
Faded type
Check picture carefully (off colour/faded) 
Quiz them

Question 4

Ways to check old licenses

Answer 4

• Photo matches
• First letter of drivers license number should match first letter in last name
• DOB: numbers should be same thickness and colour
• Card surface: smooth, no raised areas

Question 5

6 things to check for on new drivers license

Answer 5

• Drivers license number: raised lettering
• Secondary photo and signature
• Signature and DOB: raised lettering on the date of birth
• Photo: Photo and signature are imprinted into surface of the card
• Background has a fine line
• Magnetic strip on back of card

Question 6

5 things to do to get the information you need to decide the number of drinks to safely serve to a guest

Answer 6

1. Assess your guest: mood, previously drinking, on drugs/have a condition/taking medications
2. Listen and observe: engage in convo, make eye contact, listen to voice,
3. Body language: watch for slower responses
4. Ask questions: see who’s driving, their mood, how they’re feeling
5. Keep communicating: continue to talk and assess your guests throughout their visit to ensure they get their service needs

Question 7

Traffic light system

Answer 7

Red: Stop
-guest behaviours: intent on drinking/becoming drunk, aggressive, glassy-eyed, arguing or baiting
-they have already had too much to drink and should be stopped
Yellow: Caution
-guest behaviours: quick drinker, loud, “life of the party”
-slow or stop service
Green: relaxed, in control, happy; guest can be served. Count drinks from first drink

Question 8

What should you share with your fellow staff?

Answer 8

• how many drinks you served
• any concerns, problems, or potential problems you have
• never serve a guest who has been served by your coworker without checking with your coworker first