Maintaing A Safe And Enjoyable Atmosphere Flashcards
To maintain a safe and enjoyable atmosphere a server must be able to…
- recognize valid forms of ID and whether or not a piece of identification is fake
- access whether a guest is intoxicated
- deal with intoxicated guests
- prevent intoxication
- handle illegal and potentially dangerous situations
To be an acceptable form of ID, it must…
-be government issued
-include the persons photo
-include the persons birth date
Valid Ontario ID: drivers license, passport, Canadian citizenship card, Canadian armed forces ID, BYID (card issued by LCBO)
-secure Indian status
-permanent resident card
-any photo card issues under the Photo Card Act of 2008
-Illegal to ask someone to produce health card, (if offered can be accepted at discretion)
How to check id
Check for tampering Have them take out of wallet Faded type Check picture carefully (off colour/faded) Quiz them
Ways to check old licenses
- Photo matches
- First letter of drivers license number should match first letter in last name
- DOB: numbers should be same thickness and colour
- Card surface: smooth, no raised areas
6 things to check for on new drivers license
- Drivers license number: raised lettering
- Secondary photo and signature
- Signature and DOB: raised lettering on the date of birth
- Photo: Photo and signature are imprinted into surface of the card
- Background has a fine line
- Magnetic strip on back of card
5 things to do to get the information you need to decide the number of drinks to safely serve to a guest
- Assess your guest: mood, previously drinking, on drugs/have a condition/taking medications
- Listen and observe: engage in convo, make eye contact, listen to voice,
- Body language: watch for slower responses
- Ask questions: see who’s driving, their mood, how they’re feeling
- Keep communicating: continue to talk and assess your guests throughout their visit to ensure they get their service needs
Traffic light system
Red: Stop
-guest behaviours: intent on drinking/becoming drunk, aggressive, glassy-eyed, arguing or baiting
-they have already had too much to drink and should be stopped
Yellow: Caution
-guest behaviours: quick drinker, loud, “life of the party”
-slow or stop service
Green: relaxed, in control, happy; guest can be served. Count drinks from first drink
What should you share with your fellow staff?
- how many drinks you served
- any concerns, problems, or potential problems you have
- never serve a guest who has been served by your coworker without checking with your coworker first