Main Vocabulary Flashcards
Change Enablement Practice
Definition: The practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule to maximize service and product changes.
Explain:
Purpose:
The purpose is to ensure that no unnecessary changes are made, that all changes are documented, that services are not unnecessarily disrupted and that resources are used efficiently
Incident Management
Definition: The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
Explain:
Purpose:
Incident Management aims to manage the lifecycle of all Incidents (unplanned interruptions or reductions in quality of IT services). The primary objective of this ITIL process is to return the IT service to users as quickly as possible.
IT Asset Management
Explain:
A practice for planning and managing the full lifecycle of all IT assets.
Purpose:
The purpose is to help the organization maximize value, control costs, manage risks, support decision making, and meet regulatory and contractual requirements.
Monitoring and Event Management
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Problem Management
Definition:
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Service Configuration Management
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Release Management
Explain:
A practice of making new and changed services, and features available to for use.
Purpose:
The purpose is to ensure that the integrity of the live environment is protected, and that the correct components are released.
Continual Improvement
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Service Level Management
Definition:
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Service Request Management
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Service Desk
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Deployment Management
Explain:
A practice for moving new or changed hardware, software, documentation process, or any other service component to live environments.
Purpose:
The purpose is to plan, schedule, and control the build, test, and deployment of releases, and to deliver new functionality required by the business while protecting the integrity of existing services.
Information Security Management
Explain:
A practice for protecting an organization by understanding and managing all risks to the confidentiality, integrity, and availability of information.
Purpose:
The purpose is to ensure business continuity and reduce business damage by preventing and minimalizing the impact of security incidents.
Relationship Management
Explain:
A practice of establishing and nurturing links between and organization and stakeholders at strategic and tactical levels.
Purpose:
The purpose is to create a partnership between an organization and it’s stakeholders, beyond transactional.
Supplier Management
Purpose:
A practice that ensures an organization’s suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services.
