Main Interview Flashcards
Tell us about a time when you faced a challenge working with people from a different business area.
Strategic Communications Committee
S. Employer needed to recreate the communications training for solgen, so I offered help and joined the committee. Encountered confusion regarding roles of members.
T: Attain role clarity of all committee members, including myself.
A: Private meeting with the chair person, asked to clarify by offering my strengths, designated main researcher.
R: Conducted all research for committee, conversation led to role clarification for all members, New Communication curriculum developed and launched.
Tell us about a time when you had to make a decision quickly without all the info you needed, walk us through your decision making, process, why it was a good decision and what if anything you wish you did differently?
Child having autistic episode
S. Child began shaking and yelling at perimeter, attracting a great deal of attention.
T. Peaceful resolve
A. Approached mother and asked if child had mental health, confirmed autistic, engaged with child until calm, escorted back to court. Wrote report.
R. Peaceful resolve, rapport with community and citizens, email from mother. If could have done anything differently, would have communicated to dispatch a little earlier.
Tell me about your most difficult customer. Describe a specific interaction you had with this customer?
Douglas garland trial
S- given role of main Sheriff on trial, responsible for safety and security of all parties. Couple days into the trial became aware he is very dangerous, knows guns, and started looking at my pistol.
T. Ensure safety and security of myself, client, justice, members of public.
A. During recess talked with justice, got permission to high profile shackle, met with Sgt to notify, asked for second Sheriff.
R. Trail concluded successfully with safety of all parties met
Sometimes angry customers make personal accusations or attacks. Tell me about a time this happened to you. How did this affect you and how did you react?
Called into courtroom for lazslo, called me all sorts of names.
S. Patrolling, duress, man on stand cursing. Gallery full, clerk scared, judge pissed.
T. Remove man from building
A. Approached, gave direction calmly, called all sorts of names, diverted attention to goal. Started leaving, swore at me all the way down the elevator to the first floor, almost out the front door turned around and pushed me, arrested. Processed, went back to judge and explained, notes.
R. Stopped disturbance, ensured safety of public, did not exceed authority, build trust with community.
Describe a very difficult conflict you’ve been involved in. What actions did you take to resolve the conflict and what happened?
EPU becthold
S-senior officer of same rank started micromanaging me (telling me exactly how to do my job, not giving me opionion, criticizing me for every move ect..)
T-Get him to stop micromanaging me and continue the relationship
A-looked up policy, seeked input from trusted person, crucial conversations (speak honestly without offending) met with in comfortable area, asked respectfully to stop the micromanagement, used i words instead of you words
R-avoided me for a while, then got better. learnt how to deal with micromanagement in a healthy way, built positive relationships, dealt with in accordance to policy
Describe a situation in which you faced an ethical dilemma in the workplace and how you resolved it while remaining true to your commitment to your employers values.
Ophelia Black
S-client entered courthouse with prescription hydromorphine. asked staff if she can inject it. i got called.
T-make a decision that will meet the needs of the client and my employer
A-took her to a more quiet place to get more info, looked at prescription confirmed method of consumption (cooking and injecting, looked at CDSA and confirmed schedule 1, looked up employer policy and confirmed public safety and community engagement. decided its in the best interest to allow for the injection but recommended in a private place and with me present incase there is a medical emergency, and got a defribulator and narcan. wrote notes and followed up with my leadership.
R. client got her medication, it was injected safely,
Share an experience where you faced a setback or failure. How did you handle it, and what did you learn from the experience? How did it shape your character and approach to future challenges?
S- applied for sgts competition and was not successful despite being a top candidate.
T- Maintain professionalism in the face of failure, discover what needs improvement, fix the problem.
A- broke down to my wife. Met with interviewers, scored in top percentile. Met with succesful candidate, nothing provided, met with Sgt., discovered that I have trouble saying no. Read crucial conversations and confirmed setting boundaries, ensured boundaries were confirmed everytime I receive a new task.
R- improved efficiency, improved relations, less stress, and got the JSo position.
Can you share an example of a situation where you took personal accountability for a mistake or failure at work? How did you handle it, and what steps did you take to rectify the situation?
EPU lost sight of principle
S. Lost visual of the premier while at an event.
T. Regain visual to ensure the safety of the principle, improve my conduct to ensure it doesn’t happen again.
A. Quickly move toward last known location, radio while doing so, no radio commas back, started grid pattern search, BG radio from washroom finally, resumed operations, asked for debrief end of shift, apologized to team, BG took accountability, met with supervisor to seek guidance, told radio checks and part of job.
R. Radio checks instilled, relations improved with team, and supervisor, never lost sight again.
Describe a situation where you had to work on a project with tight deadlines and limited resources. How did you collaborate with your team members to prioritize tasks, allocate resources efficiently, and achieve the desired results within the constraints?
Situation: adhoc EPU, called me in morning to assist EPU in receiving 5 premieres and their teams at the Edmonton airport for departing flights. I was at home with family and children.
Task: carry out the task successfully and on time
Action: identity and prioritize the task: took out pen and paper and wrote down firstly the objective, and then all the things I need to do to carry it out, put them in order.
A. Family.
B. Boundaries
C. Contacts
D. Resources (equipment and contacts)
E. Get to the CCC for firearm and then MacDougall center for radio and vehicle)
F. Sign out vehicle, fuel and wash
G. Begin drive to Edmonton airport
H. Contact resources on drive up (flight itineraries and names of all persons in eachparty).
I. Stop in red deer to washroom.
J. Arrive Edmonton airport engage with local contacts (concierge, security, flight staff) to confirm process and procedure.
K. Attain all flight tickets for all persons, organize into time of drop.
L. Walkthrough plan second time to ensure all ends covered.
M. Recieved each party, one after another, ensured they all had boarding passes, and escorted to security and area of departure.
Result- was able to meet the task objective by assessing and prioritizing the task. All 5 premieres and their teams made their flights without errors. Improved relations with coworkers, and supervisors. Learned how to cope with immediate actions.
Can you share an example of a time when you actively sought out networking opportunities or initiatives to expand your professional relationships? How did you approach these opportunities, and what benefits did you gain from building those relationships?
Mental Health Police Advisory Committee
S. Increase in use of force involved with persons suffering from mental health issues, province creates committee to address
T. Join committee to assist in their goal, and to expand my professional relationships.
A. Joined committee by asking supervisor, participated in recreation of mental health act, networked, brought information to front line staff.
R. Employer benefited, I networked, and front staff gained knowledge.
Share a situation where you took steps to create a positive and inclusive work environment for your colleagues. What actions did you take, and what impact did it have on the overall workplace culture?
Fitness challenge
S. Poor culture as seen through two cultural reviews
T. Take steps to assist in improving and maintaining culture.
A. Brainstorm ideas, came to the conclusion that fitness leads to positivity, decided to create a fitness challenge. Wrote down objective followed by steps requiring completion, the assembled them in order.
A. Create a proposal and submit to Sgt.
Proposal approved and started process. B. Wrote down the actual competition. 0-16, 10 burpees, 10 text rows, 10 situps, 30 firm strikes to heavy bag. Timed. Top three times and names posted, all others who finished will have names on board without times (to include those who arent very physically capable) person with best time possesses the belt and can be challenged at any time, I will referee.
R. Launched the fitness challenge.
Can you provide an example of a time when you had to shift your priorities or work on a different project due to changing organizational needs? How did you handle the adjustment and maintain your productivity during the transition?
Acting Sgt COVID with Chels
S. Staffing need declined during COVID, management directed for half days, needed asap.
T. Submit proposal to management outlining the best approach to change to half days, still complete tasks required of a Sgt. , wrote and submitted proposal, approved.
R. Monday after submission, all staff part time.
Share an experience where you identified an opportunity for improvement or innovation in your work or within your team. How did you take initiative to implement changes, track progress, and measure the results achieved?
Vulnerable Persons Training
Situation: noticed a lack of understanding on how to engage with vulnerable persons resulting in higher use of force and poor relations.
Task: use past experience and knowledge to educate staff on best practice to improve relations and decrease use of force.
Action: wrote down objective and steps requiring to complete them, started the process.
A. Designed curriculum
B. Designed a lesson plan
C. Designed PowerPoint
D. Sent to staff college for accreditation, approved.
E. Wrote proposal including request to test run on leadership team.
D. Test run succesful, attained support of Sgt team
E. Chief approved,
F. Launched training, still train.
Result: all staff attained better understanding of vulnerable persons, and how to engage with them. Engagements with vulnerable persons showed increased success. Relations with stakeholders improved.
created a PowerPoint designed to teach it’s recipients on best practice for vp engagement.
Tell us about a time where you had to work collaboratively with stakeholders.
Airport Drops with EPU
Situation: airport Drops with EPU always disorganized and stressful, causing poor relations with stakeholders.
Task: create a way to increase smoothness of airport Drops and decrease stress related to them.
Action: identified a weakness in communication between the receiving officers and the multiple parties involved in drops. We needed to streamline this process.
I gathered phone numbers, names, titles and emails from all parties from the most used airports, and entered them into an excel sheet. I then wrote an email draft which can be used as a template to send to the contacts I provided when required.
I then emailed all members of the epu the excel sheet of all contacts and the draft email, and said they can use the template and contacts when they are at the beginning stages of planning flight.
Results: from that point forward, anytime a flight was required, a detailed email was sent to all parties needing to be informed, containing all information needed. This allowed for the receiving officer have all points of contacts informed with all information needed all with the click of a button. Relations improved between officers, between stakeholders, and drops became way more efficient.
Tell us about a time when advanced diversity in workplace.
Peer supporter b/c diverse workplace
S. Workplace becoming increasingly diverse due to equitably hiring practice by employer
T. Gain understanding of diversity as employer values through new policy
A. Sign up for respect in the workplace, became peer supporter.
R. Gain an understanding of diversity, advanced employers interest, assisted multiple persons including one lgbtq
