M3

Question 1

process of grouping together of
men and establishing relationships among
them, defining the authority and
responsibility of personnel

Answer 1

Organizing

Question 2

establishing orderly
uses for all resources within the
management system.

Answer 2

Organizing

Question 3

Primary focus on organizing

Answer 3

determining what individual
employees will do and how their individual efforts will be combined to attain the objectives.

Question 4

5 Main Steps of the Organizing Process

Answer 4

1. Reflect on plans & obj.
2. Establish major tasks
3. Divide major tasks into sub-task
4. Allocate resources & directives for subtasks.
5. Evaluate the result of organizing process

— FEEDBACK

Question 5

The structure must reflect: (3)

Answer 5

• Objectives & plans
• Authority
• External environment

Question 6

The structure must be:

Answer 6

Manned- consider people’s custom & traditions (based on principles)

Question 7

Primary mechanism that managers use to
activate the plans.

Answer 7

Organizing

Question 8

creates and maintains relationship

Answer 8

Organizing

Question 9

minimize costly
weaknesses,

Answer 9

Organizing

Question 10

the designated structure of the
activities, processes and people who make up the
business.

Answer 10

Nature of Organization

Question 11

executive structure of a business, a framework or
backbone by which the work of a business provides the
required channels, points of origin, and flow of
management direction and control.

Answer 11

Organization

Question 12

the division of activities for
executives, departments and group of workers.

Answer 12

Organizational structure

Question 13

If the structure is _____, the business has laid much of
the groundwork towards eventual achievement of goals.

Answer 13

logically designed, functionally correct
and competently staffed

> Principles of org

Question 14

the division of activities for
executives, departments and group of workers.

Answer 14

Organizational structure

Question 15

Every company should have a____ so
that the structure may be visualized as a whole, every
department as function is properly related to the rest, and
a weakness is revealed for correction.

Answer 15

a chart of its organization

Question 16

refers to the degree to which
jobs in the organization are standardized

Answer 16

Formalization

Question 17

refers to extent to which
decision making is concentrated at a single
point in the organization.

Answer 17

Centralizatiom

Question 18

Complexity refers to the
degree to which units are dissimilar.

Answer 18

Differentiiation

Question 19

3 Major Aspects of Organizational Theories

Answer 19

1. Diffrentiation
2. Formalization
   3.Centralization

Question 20

Degree of differentiation based on how many different types of either people or units are
included in the organization.

Answer 20

Horizaontal differentiation

Question 21

take the form of multi-ownership of a variety of related
industries

Answer 21

Hori Differentiation

Question 22

depth of the organizational hierarchy.

Answer 22

Verical hierarchy

Question 23

One key feature of an organization is the chain of command, or the number of levels
between the owner or president of the organization and the staff.

Answer 23

Vertical differentiation

Question 24

Chain of command/no. of levels between the owner or president of the organization and the staff.

Answer 24

Verti organizational

Question 25

It is a formalized design of intentional structures, roles, and positions.

Answer 25

Nature of the Organization

Question 26

It typically is represented by what is known as an ORGANIZATIONAL CHART.

Answer 26

Vertical differentiation

Question 27

depicts the reporting relationships and the hierarchy of authority in an organization.

Answer 27

Organizational chart

Question 28

An organizational chart, depicts the _____ and the _____ in an organization.

Answer 28

reporting relationships & hierarchy of authority

Question 29

The solid lines represent _____ important to the overall objectives of the organization (line authority).

Answer 29

Direct reporting relationships

Question 30

line authority

Answer 30

Solid line

Question 31

The ____ represent direct reporting relationships important to the overall objectives of the organization (line authority).

Answer 31

Solid line

Question 32

degree to which the location of an organization‘s units is in one place or spread across several locations.

Answer 32

Spatial differentiation

Question 33

the degree to which the behavior of organizational members is subject to organizational control

Answer 33

Presence of rules

Question 34

-the extent to which organization members must follow organizationally defined techniques in dealing with situations they encounter

Answer 34

Procedural specifications

Question 35

-the extent to which organizationally defined ―universal standards are used in the personnel selection and advancement process

Answer 35

Technical competencs

Question 36

the extent to which both organization members and outsiders are treated without regard to individual qualities.

Answer 36

Impersonality

Question 37

extent to which decision making is concentrated at a single point in the organization.

Answer 37

Centralization

Question 38

make most of the policy decisions in a centralized organization.

Answer 38

The very top level of management

Question 39

Formalization includes:

Answer 39

- Presence of rules, - Procedural specification - Technical competence - Impersonality

Question 40

More recently, the trend has been to ______ and move it down in the organization to lower levels of management and/or even to staff-level employees.

Answer 40

decentralize decision making

Question 41

Satellite pharmacies in hospitals are decentralized in location only if

Answer 41

decision making concerning the satellites still rests at one centralized point

Question 42

This can be seen in pharmacy when there is a separation of pharmacists into those who only participate in dispensing functions and those who only participate in clinical functions.

Answer 42

Division of labor

Question 43

Pharmacists can ____

Answer 43

specialize in a particular field (e.g., geriatrics, pediatrics, or disease states

Question 44

Division of labor results in

Answer 44

more efficient use of the specialized skills of the individual.

Question 45

Negative cons of division of labor

Answer 45

the professional may become very narrow in his or her abilities, and the job could become routine

Question 46

While responsibility for decisions cannot be passed on, authority to make them can be vested with others.

Answer 46

Parity of authority & responsibility

Question 47

As pharmacy organizations have tried to decentralize, employees may have more than one person to whom they are reporting

Answer 47

Unity of command

Question 48

A structure that makes the most of unity of command concept is called

Answer 48

Matrix organization

Question 49

takes the form of different specialists across several departments working in teams on specific projects.

Answer 49

Matrix organization

Question 50

integrates the activities of different specialists while maintaining specialized organizational departments

Answer 50

Matrix organization

Question 51

refers to how many people a manager effectively controls.

Answer 51

Span of control

Question 52

wide variation in the number of individuals a pharmacist supervises.

Answer 52

Span of control

Question 53

One pharmacist can supervise _____ in the pharmacy, or the pharmacist can ___.

Answer 53

Only 1 or 2 technicians or manage the entire store, including non-pharmacy personnel.

Question 54

refers to grouping individuals according to specific tasks.

Answer 54

Departamentalization

Question 55

persons responsible for purchasing, distributing, and managing drug products could constitute a department.

Answer 55

Departamentalization

Question 56

One of the advantages of having departments is that the individuals in a department share a ?

Answer 56

common vocabulary, training & expertise. DEPARTAMENTATION

Question 57

increases efficiency and effectiveness of the unit.

Answer 57

Departamentation

Question 58

Diagram or drawing showing the important aspects of the organization.

Answer 58

Organizational chart

Question 59

4 purpose of organizational chart:

Answer 59

a. to view the firm‘s structure as a whole b. to divide the different duties or functions in the business c. shows the grouping of departments for easier direction and control of activities d. to sorts the responsibilities of the positions so that time and efforts are not duplicated and wasted.

Question 60

It serves as a basis for customizing a structure to meet the preferences of the owner and the goals of the pharmacy.

Answer 60

Formal organization

Question 61

It can strengthen the cohesiveness within the pharmacy and it can increase the chances of goal achievement for all.

Answer 61

Informal organization

Question 62

Most common organizational structure

Answer 62

Formal

Question 63

It can strengthen the cohesiveness within the pharmacy and it can increase the chances of goal achievement for all.

Answer 63

Informal organizational chart

Question 64

It is essential that everybody within the pharmacy understand his or her position, reporting relationships, and tasks to be performed.

Answer 64

Formal organizational structure

Question 65

helps to ensure that everybody in the pharmacy understands his or her position, reporting relationships, and tasks to be performed.

Answer 65

Formal organizational structure

Question 66

direct straight-line responsibility and control from the top management.

Answer 66

Line organizational structure

Question 67

All personnel are involved in some facet of the preparation and sale of the pharmacy’s prescription and non-prescription merchandise.

Answer 67

Line organizational structure

Question 68

Managers have the right to demand compliance in their subordinates

Answer 68

Line organizational structure

Question 69

found mostly in small pharmacies that employ relatively few people – typically three to eight.

Answer 69

Line organizational structure

Question 70

This method is the most effective and efficient in a small pharmacy

Answer 70

Line organizational structure

Question 71

Direct straight-line responsibility and control is established from the general manager to the department or section head on the same level of authority is independent of the other.

Answer 71

Line organization

Question 72

This form of organization is the most common for larger pharmacies that have experienced degree of success.

Answer 72

Line & staff organization

Question 73

Line management still is held responsible for the operations of the business, but are now assisted by technical specialists.

Answer 73

Line & staff organization

Question 74

The staff managers’ functions are to assist, advice and coordinate the function on a company-wide level.

Answer 74

Line & staff organization

Question 75

2 types of formal organization

Answer 75

- line organization -line & staff organization

Question 76

One of the easiest methods for organizing a homogenous group of employees is on the basis of their working hours.

Answer 76

Organization by time

Question 77

A homogenous group of employees (e.g. pharmacists, technician) that is too large to be effectively supervised by one person can be grouped on the basis of numbers

Answer 77

Organization by number (informal)

Question 78

It is applied to situations where there is considerable diversity in jobs and skills required to perform them satisfactorily

Answer 78

Organization by function

Question 79

serves to strengthen a work group and a means for sharing expertise

Answer 79

Organization by function

Question 80

3 types of informal organization

Answer 80

1. Organization by time 2. Organization by number 3. Organization by function

Question 81

It is the process of entrusting and transferring responsibility and authority by the top management to the lowest level.

Answer 81

Delegation (slide)

Question 82

It is a skill that the manager performs effectively if he practices it.

Answer 82

Delegation

Question 83

To be effective, the manager must _____. & what do u call this?

Answer 83

Motovates the subordinates > Delegation

Question 84

Positive motivation can be done by giving psychological, monetary, or any tangible benefits.

Answer 84

Delegation

Question 85

3 elements of delegation

Answer 85

1. Responsibility 2. Authority 3.Accountability

Question 86

this is the work or duty assigned to a particular position.

Answer 86

Responsibility

Question 87

refers to the power or the right to be obeyed.

Answer 87

Authority

Question 88

It is the sum of the power and rights entrusted to make possible the performance of the work delegated.

Answer 88

Authority

Question 89

is the answerability of the obligation to perform the delegated responsibility and to exercise the authority for the proper performance of the work.

Answer 89

Acountability

Question 90

Cannot be delegated

Answer 90

Accountability

Question 91

It is given to the people who accepts responsibility and is accountable only to the extent that he is given the authority to perform

Answer 91

Accountability

Question 92

it is the right to give others orders and the power to exact obedience.

Answer 92

Traditional

Question 93

they believe that authority is given by subordinate to superior.

Answer 93

Behaviorist/Social Scientist

Question 94

authority based on expertise and specialization

Answer 94

Functional

Question 95

3 types of authority

Answer 95

- Traditional - Behaviorist/ Social scientist - Functional

Question 96

Easiest method of organizing a homogenous employees

Answer 96

Organization by time

Question 97

Matrix organization is under

Answer 97

Unity of command