M1S1 Flashcards
Operations (3)
- Part of a business that is responsible for producing goods or service.
- the reason why the business exist. there is no business if there is no operations.
- The Core Function of the business.
Operations Management (5)
- The management of system or processes that creates goods and/or provide services
- Execute and Planning and deliver the best way.
- From transformation processes to logistics
- A management function and an organization’s core (at the center) Functions
- Responsible for planning, controlling and coordinating the resources needed to produce products and services for a company, to achieve the desired profit.
Marketing (3)
- Manages customers
- Generating customer demands
- understand customer wants and needs
Operations (what does it do?) (4)
- Manages creation of goods and services
- Modification of products/services to align with customer wants and needs
- Managing the technology, equipment, people, information, and raw materials, and other materials need in the manufacturing process.
- Engine room of the organization
Finance (2)
- Manages Money (Fund Allocation)
- Where and what to invest
MIS (Management information System) (2)
- Manages information
- Managing the flow of information
Different Functions that operations managers should be doing (to achieve maximum level of efficiency) (5)
- Planning
- Organizing
- Leading or directing
- Controlling
- Staffing
Different Functions that operations managers should be doing (to achieve maximum level of efficiency):
Planning:
what specific strategy that you are going to implement in order to achieve effective and efficient production?
Different Functions that operations managers should be doing (to achieve maximum level of efficiency):
Organizing:
Process of grouping and assigning activities. to be able to pinpoint in case of mistakes
Different Functions that operations managers should be doing (to achieve maximum level of efficiency):
Leading and Directing:
properly guide people to abide by the standards and guidelines for the procedures.
Different Functions that operations managers should be doing (to achieve maximum level of efficiency):
Controlling:
essential in every management function. to achieve efficiency and effectiveness
Different Functions that operations managers should be doing (to achieve maximum level of efficiency):
Staffing:
Reviews the credentials and the requirements that they are looking for, submitting the request form to the HR
Goods:
are physical items that include raw materials, parts, subassemblies, and final products.
Services:
are activities that provide some combination of time, location, form or psychological value.
Supply Chain:
- A sequence of activity and organization involved in producing and delivering a good or service
- Suppliers - Direct Suppliers - Producer - Distributor - Final Customer
- the value of item increases as it transfers from one part of the supply chain to another because of the Value-added
- There is no operations, if there is no supply chain.
The Transformation Process (to add value)
- Inputs - Transformation/Conversion Process - Outputs I Control
- Every organization have different conversion processes in order to add more value some uses automation and Robotics.
- Feedback - measurements taken at various points in the transformation process.
- Control - The comparison of feedback against previously established standards to determine if corrective action is needed.
Good-Service Continuum
product are typically neither purely service or purely good-based.
Manufacturing vs. Service
- Degree of customer contact.
- Labor Content of Jobs
- Uniformity of Input
- Uniformity of Output
- Measurement of Productivity
- Production and Delivery
- Quality Assurance
- Amount of Inventory
- Evaluation of Work
- Ability to patent design
Manufacturing vs. Service:
Degree of Customer Contact.
Service has an higher customer contact because service usually involves direct interaction. while manufacturer has no direct contact to customers they only receive the final product.
Manufacturing vs. Service:
Labor Content of Jobs.
Service: requires more labor since service is customized for each customer. while manufacturing uses automation like Machines and AI so there is less human labor
Manufacturing vs. Service:
Uniformity of Input.
Manufacturer is higher because it uses the same parts or materials for production. while service is lower mainly because it is based on the customer needs.
Manufacturing vs. Service:
Uniformity of Output.
Manufacturer has higher uniformity of output because it produces similar products. while service is different because it is customized based on the customer needs.
Manufacturing vs. Service:
Measurement of Productivity.
Manufacturing has higher measurement of productivity (easier to track because product is always the same) service is harder because it is different every time.
Manufacturing vs. Service:
Production and delivery
Manufacturer is higher
Manufacturing vs. Service:
Quality Assurance
Service is harder to track the quality because you deliver in-demand. for manufacturing it has time to correct errors.
