M1 Topic 4: How do we deliver healthcare? Flashcards
5 fundamentals of the international charter for human values in healthcare
- Compassion
- Respect for persons
- Commitment to integrity and ethical practice
- Commitment to excellence
- Justice in healthcare
What are the 3 levels of advocacy?
- Self
- Individual
- System
Self advocacy
When a person advocates for their own interests (pursue own needs)
Individual advocacy
When person advocates on behalf of another individual (pursue else’s needs on their behalf)
System advocacy
Advocate/pursue needs on behalf of entire group
What can culture influence?
- Health beliefs and attitudes
- Health literacy
- Health seeking behaviours
Cultural awareness
Being curious and receptive to other perspectives and definitions and recognising the role culture plays in influencing behaviour and interactions
Concepts vital to culturally responsive patient care
- Being respectful curious and considerate
- Use effective verbal communication
- Use thoughtful non-verbal communication
- Knowledge
- Advocate
- Look after yourself
What does being respectful, curious and considerate consist of?
- Learn about patient
- Consider mobility
- Put self in their shoes
- Validate their feelings
- Offer distractions (music, support person, objects)
What does using effective verbal communication consist of?
- Translator/other communication supports
- Plain language (no technical jargon)
- Active listening
- Open ended qns
- Respond w/o judgement
What does using thoughtful non-verbal communication consist of?
- Whole body listening
- Consider physiological functions
- Comfort with silence
- Consider how u use physical touch
What does being knowledgeable consist of?
- Understand healthcare system and workplace context
- Be competent in technical aspects of job
- Commitment to continuous improvement through reflective practice
What does being an advocate consist of?
- Educating and empowering patient
- Being honest about conflicts of interest
- Engage with community
- Be ally for marginalised groups
What does looking after yourself consist of?
- Practice self-care
- Maintain own help (sleep, diet, hydration, exercise)
- Seek healthcare
