M1: Principles of Financial Planning Flashcards
Paying full attention to what clients are saying and responding by paraphrasing their comments.
Active listening
Giving direction; it is one of the most obvious and utilized directive skills that planners use.
Advice
Poor financial decisions are made because they are based on how people believe the outcomes will represent their interest and values.
Affinity Bias
A reflection of a person’s opinions, values, and wants.
Attitude
A field of study that relates behavioral and cognitive psychology to financial planning and economics in an attempt to understand why people act irrationally during the financial decision-making process.
Behavioral finance
A type of attitude that reveals the understanding of some aspect of a person’s own life.
Belief
A tendency or inclination toward or against something or someone.
Bias
Involves facial expressions, eye contact, gestures, and body posture.
Body language
An individual (can also be called an agent) who has passed the appropriate regulatory exams and is authorized to sell securities to clients and charge a commission.
Broker
A firm in the business of buying and selling securities, operating as both a blank, depending upon the transaction. A firm acts as a broker when it executes orders on behalf of clients, and acts as a dealer when it trades for its own account.
Broker-dealer
Used to ensure the planner understands the client, it involves asking the client to provide details of the conversation.
Clarification
Only requires a “yes” or “no” answer; limits data gathering.
Closed-ended question
A written set of rules and expectations that embodies principles for behavior, a list of standards for professional conduct, and a set of disciplinary procedures.
Code of ethics
Often a result of faulty reasoning a typically arise from a lack of understanding proper statistical analysis techniques, information processing mistakes, faulty reasoning, or memory errors.
Cognitive errors
Compensation resulting from a client purchasing a particular product.
Commissions
A financial plan that covers just about all of a person’s financial objectives, including consideration of risk management, investment planning, tax planning, retirement planning, and estate planning.
Comprehensive financial plan
Occur when the planner has choices that benefit them more than the client, or may get in the way of providing the most objective advice for the client. For example, there may be two products, both of which would be helpful for the client, but the planner would receive a higher commission on one versus the other. blank will always exist; the important thing is for the planner to disclose them to clients.
Conflict of interest
A rational view is formed; there is a failure to change that view as new information becomes available.
Conservatism bias
Individuals’ past histories or any conditions that presently exist in their lives.
Context
A questionnaire used by financial planners to gather information, both quantitative and qualitative, from clients.
Data survey form
A tendency or inclination toward something that is related to conscious thought and instead stems from feelings, impulses, or intuition.
Emotional bias
Occurs any time others feel they are left out of a conversation or relationship.
Exclusion
The ability to recognize emotional expressions in oneself and others, as well as the ability to select socially appropriate responses to the circumstances and others’ emotions.
Emotional intelligence
A descriptive statement used to make something more straightforward or understandable.
Explanation
Financial planners who charge both a fee and can receive commissions.
Fee-based planning